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AutoNation Ford Fort Worth - Service Center

Fort Worth, TX

4.5
494 Reviews

494 Reviews of AutoNation Ford Fort Worth - Service Center

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August 11, 2022

Had problems with liftgate on my Edge, was a problem t solve, but Mike (Service Director) stayed with the problem. It appears to be solved this time. More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Parker
Aug 16, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 11, 2022

Schedule an appoint and was given a time to drop off my car. The representative on the phone did not mention that it would be 4 or 5 days before my car would be worked on. Picked up my car and took it to a More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Aug 16, 2022 -

AutoNation Ford Fort Worth responded

Becky, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 200-4212 to discuss what we can do to help.

August 10, 2022

Pleased with recent experience at having my F150 service at Auto Nation Ford. Service manager Jose did a good job getting truck in and out in a timely manner. He was a pleasure to work with. More

by Steve Phillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service adviser Jose Ramos.
Aug 14, 2022 -

AutoNation Ford Fort Worth responded

We are pleased to hear you had such a positive experience with us, Steve! If you need more help, our team is available to talk -- safe travels!

August 10, 2022

They were very professional and gave great customer service. Did the service ahead of time. More

by jab71364
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of there names but the person that checked me in and the one that took me home and picked me up were friendly and courteous.
Aug 14, 2022 -

AutoNation Ford Fort Worth responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 08, 2022

Good service, good work. Easy in, easy out. Qualified and interested service personnel. Quite lounge. More

by Curtis Basham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla Marshall
Aug 11, 2022 -

AutoNation Ford Fort Worth responded

Hi Curtis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

August 05, 2022

Jeff, laid out everything that needed to be done following the shop diagnostics including cost and the time to expect the work to be completed. The work was completed under the time stated, to the d More

by N195fm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 09, 2022 -

AutoNation Ford Fort Worth responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 04, 2022

Jose Ramos is the reason I come to Autonation. He is very knowledgeable and always has time to explain each step. More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Ramos
Aug 04, 2022 -

Denise responded

Jose is great!

August 04, 2022

Service Adviser Darla Marshall, has always gone above and beyond to meet my needs when getting my F250 XL or F150 King Ranch in for servicing or any other vehicle problem I may have. More

by lindafred7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla Marshall
Aug 07, 2022 -

AutoNation Ford Fort Worth responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Fort Worth! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2022

I had to wait much longer than expected. Otherwise I was pleased with the service. More

by Genkluck37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla
Aug 06, 2022 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 01, 2022

Very fast and great customer service! !! Darla made sure to keep me updated throughout the entire process. Gary was the sweetest and best driver ever!!!! Together the team works perfect in More

by Rscaruthers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla, Gary
Aug 03, 2022 -

AutoNation Ford Fort Worth responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

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