AutoNation Ford Fort Worth

Miguel was awesome heling me get my F350 ordered. The communication was great. Josh in finance got me a good rate and was very quick with communication and Gary was the icing on the cake with his ple The communication was great. Josh in finance got me a good rate and was very quick with communication and Gary was the icing on the cake with his pleasant demeanor and funny stories. This is our 3rd Autonation car and we are grateful for all you guys have done!!! More

I went in for a trailer brake controller and came out of the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display the dealer with 3 issues. 1. After installation the dashboard screen displayed the “Tow” screen. I asked to have it changed back to the main display I had before. The service manager even without attempting to change it back, stated he couldn’t get it back and said he even talked to Ford and said Ford told him it will no longer display anything else because its always looking for a trailer. I said I didn’t think so but left. I went through the manual and it stepped me how to change the display and I got it changed back. To me it appeared the service department and manager didn’t want to be bothered and gave me an excuse, so they didn’t have to do another 2 minutes of work to correct it. 2. I then notice they didn’t reattach the console trim. I had to go back to the dealer to have them re install the trim. 3. I then noticed the brake controller didn’t test properly. It didn’t display the “no trailer found” notice when a trailer wasn’t hooked up didn’t show or gain settings on the trailer set up display. I went back to have them check and it turns out that despite what the installation instructions said, dealer never went into the software to enable the controller. So to sum up. For a $350 job they didn’t reinstall the trim, didn’t enable the software, basically lied to me that the displayed couldn’t be changed and didn’t offer me anything for their mistake or poor performance. I went to speak to the dealers general manager, told him the issue, he said he was sorry for my experience and reimbursed me my $350.00. It’s too bd because I was thinking about trading my 2015 F150 for a newer 1 but got the brake controller to get me through for a while longer. Screwing up a simple $350 parts install probably will make them miss out on a $60000 future truck sale. I can go anywhere t buy a truck hoping they don’t screw me. Here I would anticipate they WILL More

This dealership and their employees made this car buying experience simple easy and fast💙 Chris Shields was very proficient and made it easy for us to leave with vehicle same day thanks for this wonderful experience simple easy and fast💙 Chris Shields was very proficient and made it easy for us to leave with vehicle same day thanks for this wonderful purchase. More

Top notch sales and financing team. The communication and teamwork were outstanding. I’ll be buying with Autonation again. The communication and teamwork were outstanding. I’ll be buying with Autonation again. More

Very friendly, worked hard to get us the financing we were looking for, even stayed after hours to get us in our new car were looking for, even stayed after hours to get us in our new car More

Great service experience. Service advisor, Susan did an outstanding job. she was friendly and professional. Service advisor, Susan did an outstanding job. she was friendly and professional. More

Everything was fantastic. The service took a little longer than normal due to the amount of available racks for oil changes. Other than that, it was great service. The service took a little longer than normal due to the amount of available racks for oil changes. Other than that, it was great service. More

I had 3 different cervices made on my f-150 in lass than one and a half hour this was outstanding one and a half hour this was outstanding More

Awesome service good timing on taking care of cars and friendly service.Enjoy bringing my car in for service each time. friendly service.Enjoy bringing my car in for service each time. More

Excellent support, Theydo they best effort to give me what I need, look for the best option for my status. what I need, look for the best option for my status. More