AutoNation Ford Corpus Christi - Service Center

Vehicle was towed in on July 3rd, with cracked cylinder head. I diagnosed it myself by looking at dipstick and radiator cap, not rocket science. They called me to say it wouldn't start, engine is hydrolock head. I diagnosed it myself by looking at dipstick and radiator cap, not rocket science. They called me to say it wouldn't start, engine is hydrolocked. They then spun a web of xx to me saying they had to do a leak down test and check for codes. Funny, how do you do a leak down test on a hydrolocked engine? It sat there and wasn't looked at or diagnosed until July 7th. Took 2 business days for parts department and advisor to work up an estimate. Waited about 2 days for Extended warranty company to approve repair. Now its going on 7 days waiting for a new engine. They have to now have parts department call for update on engine ETA? Worst customer service I have ever experienced, service department advisor and manager are rude and condescending, as they wanted to know who diagnosed the car? It's pretty obvious what the problem is if they opened the hood and pulled the cap and oil dipstick. They do not call you, phone calls and voicemail messages are not returned, you have to keep calling them for a status update. As soon as this vehicle is repaired, I am trading it in to a non AutoNation dealership. I have worked in the automotive dealerships for over 25 years and never provided or experienced anything like this before. More

Took my truck in for the check engine light that kept coming and spoke to John Serna in service and he said that was not a problem i can get in the shop and let me what was going on that same day the tru coming and spoke to John Serna in service and he said that was not a problem i can get in the shop and let me what was going on that same day the truck was ready . Awesome service and excellent communication from John. More

The only complaint I had is that the Service Department didn't contact me once the repair was completed. I had to reach out to them the second business day to see if it was ready. didn't contact me once the repair was completed. I had to reach out to them the second business day to see if it was ready. More

Trustworthy reliable service that keeps me a loyal customer. I can count on Ford Service for any of my vehicle needs and know I will be treated fairly and professionally. customer. I can count on Ford Service for any of my vehicle needs and know I will be treated fairly and professionally. More

Worst dealership experience I have ever had They lied to me on what needs to be done with my vehicle and I catch them on that And when I went to face him with that he said he is sorry and he got confuse to me on what needs to be done with my vehicle and I catch them on that And when I went to face him with that he said he is sorry and he got confused with some other vehicle what a shame. I will defiantly never go back to this place again. More

Service rep was very dishonest stated he called me about an issue with my vehicle but he never did ( and even after I played the voicemail he left me stating my vehicle was ready to pick up still tried to s an issue with my vehicle but he never did ( and even after I played the voicemail he left me stating my vehicle was ready to pick up still tried to say it was my fault) instead I picked up my vehicle just to find a puddle of oil in my garage. Explorer never had any leaks prior to me taking it in and if I would have been informed I would have had it fixed instead this dishonest employee costed me a day out of town and loss of hotel deposit More

My service advisor was Brian Wilson. He was extremely professional very kind. Very patient explained everything to me and the outcome was amazing. 50,000 gold stars for Brian! I hope you He was extremely professional very kind. Very patient explained everything to me and the outcome was amazing. 50,000 gold stars for Brian! I hope you have many many more like Brian at your multiple dealerships. He made the experience very easy and made me very comfortable.. More

Simple oil change took all day, even with an appointment. Left vehicle at dealership over the weekend for a 9am Monday morning appointment to repair 2 minor issues, under warranty. After being there all da Left vehicle at dealership over the weekend for a 9am Monday morning appointment to repair 2 minor issues, under warranty. After being there all day (til shortly after 4pm and no one being able to tell me if anything had been done), I pickup up my vehicle because no one had even looked at it. More

Fast service & super nice! !! The gentleman who drove the shuttle was the best! Definitely recommend 🩵 !! The gentleman who drove the shuttle was the best! Definitely recommend 🩵 More

They are quick and very honest. Jose Singletary is a great service advisor and took care of us. Jose Singletary is a great service advisor and took care of us. More