AutoNation Ford Corpus Christi - Service Center

Very bad service department, borderline criminal They charge 150.bucks for a diagnostic. They read the codes from the check engine light, dont do any diagnostic apart from.that, and suggest to do maj They charge 150.bucks for a diagnostic. They read the codes from the check engine light, dont do any diagnostic apart from.that, and suggest to do major work.wihout a real idea what is wrong or what caused a failure. Stick with smaller dealers that stand by their product. Autonation us too big to care. Do not take the extended warranty, it is a total RIP off. They con you and use your fears to sell.you a useless product. Do not take the oil.change package. Everyone else is cheaper, does better work, and does it while.you wait. The have no respect for anyone. The mechanics seem to know less about the car than you do. Sales team in the used side are all white bro types that make sure you know you dont belong there. Very uncomfortable intimidating experience. More

Unethical service departmwnt Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kep Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kept it for 2 days. No update. I had to call to find out the status. Only to be told “we could not duplicate it”. I get in the vehicle and leave when it does it immediately. Not to mention they put 49 miles on my truck and gave it back to me with the low fuel light on and “30 miles to empty”. REALLY!!! Unbelievable!! Absolutely no excuse for that. UPDATE. I asked the service adviser to complete a wheeel alignment check for me. Service guy calls and says yep you need an alignment. Right side is “toed “ in. I ask how much. He says normally 129.95. But we have a special for $99. I said no! Took my truck to a reputable shop in Rockport. Tech comes to get me and says “ your alignment is perfect”! I saw the computer screen and it was dead on. WOW. Be very careful if you use this service department !!! Highly Unethical People !!!!! Steer clear of this service department!!! More

If you go in for service beware! I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I had an appt.) I was quoted a price of $450. When I went to pay it was $512. They charge a misc fee of $50. I asked what that was for. I was told a disposal fee for rags etc. What? I was not told about this ahead of time. That seems excessive at best. I am not happy & probably will not use them again. And we are planning to buy a new truck by the summer. I will take my business elsewhere if this is how Autonation rips their customers off!! More

Rude Service Advisor/Service Terrible Service advisor Richard very rude and I stood in front of him for 10 min before he acknowledged me.. he was busy stapling papers! Service put on new Service advisor Richard very rude and I stood in front of him for 10 min before he acknowledged me.. he was busy stapling papers! Service put on new wipers and they were installed incorrectly... ...had to take to another Cadallic dealership to get fixed. They put on invoice my tread on tires were yellow which I purchased new tires 3 months ago and again Cadillac dealership said they were incorrect to measure.. Don't recommend this dealership if your a woman.. they will try to RIP you off!! More

Horrible Ford motor company, nor the dealership know how to fix my truck,they just keep going in circles. It's been in there shop 32 days now and still no clo Ford motor company, nor the dealership know how to fix my truck,they just keep going in circles. It's been in there shop 32 days now and still no closer to fixing it. More

Waited 6hrs for no work on my car. Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car off Wednesday morning no issues. 5 hours later no word on the status of the car. Called for an update and ended up leaving a voicemail asking for a call back. 1 hour later with no word, I called again to get handed off and dropped 3-4 times to finally get told that the vehicle has just been sitting on the lot with no work or inspections done on it. Was told "we'll try to get to it tonight or if not tomorrow morning." Asked why it was taking so long since we booked an appointment and was never given a clear answer besides "making an appointment puts you ahead of walk ins." Either they overbooked their services or their mechanics can't keep up with the volume of cars they schedule. Decided to come in and pick up the car. They made no attempt to save the sale. Other dealerships I've worked with offered priority service or at least a curtesy car. Never apologized for the inconvenience and was content on watching us drive away. My first and last time working with this store. More

Albert the service advisor at autonation ford in corpus chri Do not deal with service advisor Albert at autonation ford in corpus christi. He lies and does not listen to his customer. If you're car needs to be r Do not deal with service advisor Albert at autonation ford in corpus christi. He lies and does not listen to his customer. If you're car needs to be reprogrammed or anything computer related, do not take it there. I brought them a running car and now I have to pick it up because the tech can't figure out what's wrong with it. My car no longer starts, and now leaks oil. I took my car to another dealership to diagnose their mistake. More