AutoNation Ford Corpus Christi - Service Center

After shelling out 800 bucks, is your engine supposed to be billowing black smoke when you get home from getting "repairs" done at AutoNation Ford? I opened the hood and the first thing I see are visible e be billowing black smoke when you get home from getting "repairs" done at AutoNation Ford? I opened the hood and the first thing I see are visible exposed wires and smoke coming from the area they worked on. Bottom line is they did not fix the problem the vehicle was brought in for and they caused more damage. The service rep was rude, condescending, and unprofessional. He lied on multiple occasions during our conversation after I arrived home. Also, he didn't indicate on the invoice under "customer states" what I had told him initially about the issue with the vehicle. He proceeded to tell me I would have to pay for the tow if THEY determined they didn't cause the problem. Who the xxxx else caused the problem? That is laughable and absurd. Taking my car back to this place to fix whatever damage they did would be ridiculous. Find somewhere else to take your vehicle. The incompetence and lack of professionalism here are shocking. More

Alicia Gamez was very friendly and knows. I was able to contact her and she kept me updated. I was able to contact her and she kept me updated. More

They just can't fix what Ford Motor Company screwed up. Until FMC issues a recall on the issue, it will never be fixed. Until FMC issues a recall on the issue, it will never be fixed. More

Very satisified customer! Excellent customer service! I was always greeted with a smile and my questions were answered thouroughly. Autonation Ford is always my go to for buy Excellent customer service! I was always greeted with a smile and my questions were answered thouroughly. Autonation Ford is always my go to for buying vehicles and having services done to my vehicle. More

I came in with what I thought was a knock in the engine. The service writer told me this was normal and produced a memo from the manufacturer. I was pleased and thus gave me peace of mind. I had the oil cha The service writer told me this was normal and produced a memo from the manufacturer. I was pleased and thus gave me peace of mind. I had the oil changed while I was there More

Purchased a 2012 Ford Expedition from salesman Frankie in June of last year. I’m glad I listened to him on getting the extended warranty because motor went out last month and I am now getting a new motor ins June of last year. I’m glad I listened to him on getting the extended warranty because motor went out last month and I am now getting a new motor installed. Just keep your maintenance records, like oil changes. Great work to Jacquelyn for working her mojo on getting the service department to expedite my motor and Frankie at the used sales department. I will definitely recommend people to Autonationfordcorpuschisti and definitely purchase my next vehicle here. By the way they have a nice 2012 jaguar with only 80k miles. NICE. Go see Frankie about the car. Thanx Frankie and Jacquelyn. Again thank you Jacquelyn and Frankie and Patrick at the service department. Y’all have a wonderful day. More

Was very pleased with the service especially with the brake inspection which really didn't need servicing as indicated on the previous service back in February. brake inspection which really didn't need servicing as indicated on the previous service back in February. More

Excellent. I got my recall service done and was able to pick up my car. I got my recall service done and was able to pick up my car. More

This dealership is awesome, Brandy is an amazing advisor and she always takes care of me by getting my car in and out and repaired in a timely manner. I really appreciate the time and effort! and she always takes care of me by getting my car in and out and repaired in a timely manner. I really appreciate the time and effort! More

Melody is the intial contact and service rep that handled my car/owner info. SHE IS WORKING SO HARD AND SO GOOD. super sweet. offered water, kept us comfortable.. love her. the mechanice spoke to me twice t my car/owner info. SHE IS WORKING SO HARD AND SO GOOD. super sweet. offered water, kept us comfortable.. love her. the mechanice spoke to me twice to let me know why the wait, waiting on oil, then it was done and waiting on paperwork. super nice. really appraciated. but then after 55 min for car to get "the works" and mechanic has sais car is done, i can actually see it sitting there , waiting for us to go home. or rather get to my dr appt.... i wait another hour... at first it was 30 min. i went to check on whats up, are we ready, i was informed melody was w another client. i went back waited another 15 min.. proceeded back to front and announced, i had to go, i have dr. appt.. see i live w 2 disabilities and while i appear okay(srvice dogs visible) i do carry quiet a bit of silent injury and pain.... after my announcement, i was asked to moved 2 ft over in front of counter crowded next to the line formed.... within 3 min. i assume , a mgr, came to tell me he was getting my paperwork.. then melody appeared along with 2 others in a small box/corner of front of cust service area, behind 5 computer screens they worked for another 15 min atleast while i had to pay, get my ford pass rewards(which had dwindled down to 12$)...(odd, when i purchased the car , the guy said it warranty for 5 years and you should have enough points to get you thru the entire warranty as well further... its been 3 years to the day).. i finally pay 43$ and get my keys.. then i have to wait for my receipt.. another 5 min... now, do i trust ford, would i rather go to ford??? yes but im going to tell you, what i told disney when i retired after 13 years.. YOU ARE TOO BIG FOR YOUR BRITCHES NOW and cant handle it... way too long after mechanic was finished and thats because corporate has given such a giant ball of string for frontline workers to have to un uddle everytime it costs time for the client... and whats th most valuable gift we have... TIME. i hope this message reaches the right people. i hope someone takes it to a high ranking overpaid associate that actually cares and gives the matter the attention.. please check my ford pass rewards and re-evaluate my commitement to your business.... a trade in is around the corner. i would hate to make a choice. thank you byron norton More