AutoNation Ford Corpus Christi - Service Center

This is a review if the service department only. The service department front counter of this dealership is a joke and is the reason I will never go back to this place. My very first experience sho The service department front counter of this dealership is a joke and is the reason I will never go back to this place. My very first experience should have been the clue. I waited patiently for well over 10 minutes in the service department as 1 of 2 people there with at least 5 staff members glued to their computer screens before I got a "I will be right with you" from a lady who promptly disappeared and never saw again. Another almost 1p minutes goes by and I got a reluctant "have you been helped" by a person that was sitting there the whole time. I get ushered to a different rep other then the one who asked and make an appointment to drop off my truck for warranty diagnostic work. Appointment day comes and I'm 2 minutes late to my 10:30, but that didn't seem to matter because after over 10 minutes of being ignored by an entire team of people yet again (along with 2 other customers). Finally get asked "what are you here for?" And I state "I have an appointment that I setup in person 5 days prior". I'm told I don't have an appointment in the system and I show them the business card of the guy who put it in which was grabbed out of my hand and never seen again by me. I et written uo for a new appointment right then and get asked of they could keep the truck overnight to finish diagnostics. I agree and get a ride back to work from a friend. Next day I inquire via phone on the status of my truck in the afternoon. I get hung up on twice during a "transfer" the 3rd time I'm sent to a line that doesn't pick up, and finally when I do get someone in service to give me an update it's super vague. It went along the lines of "it's not finished, but let me check to see if a technician has it". I think to myself how can a name brand dealership not be able to track customers cars that are going through service, and at the same I assume it's a lie to keep me from looking too deep into why it's not done. Well that person puts me on hold to "go check to see if a technician has my truck in the bays" I never hear from him again. Somebody else picks me off hold and asks what I need. I go over it again and again I get the response "a technician may have it in a bay" which I cut off and state no they don't. I have fordpass and have been watching my truck's GPS location randomly. It hadn't moved from the back parking lot where it was out the day prior so nobody has touched it and it wasn't in a bay. I request to not pull it in in an attempt to make it seem they had done something and I would be there in 15 minutes to pick it up. I was told it would be ready for me when I got there. 15 minutes later I show up. Only 1 service rep is at a desk, but this is the fastest I ever get an acknowledgement of my existence in those world (took 5 minutes or so). I explain "im here to pick up my truck because you all couldn't find time in 2 days to touch my truck on an appointment I setup a week prior" to which I got a defensive "it wasn't me". Finally pulls up my info and says another rep will be up to help get my truck. About 30 minutes later I finally get my truck back. I would have been fine with leaving it another day to diagnose the 2 small issues, but the extreme lack of customer service made me feel like I shouldn't trust this dealership with something as simple as making toast. Going to try again at the only other ford dealership in corpus christi. It's a little further away, but unlike this place doesn't already have review like what I'm leaving now. More

SERVICE HELPED ME OUT NO ISSUES IN AND OUT IN A TIMELY FASHION EVERYONE WAS HELPFUL FASHION EVERYONE WAS HELPFUL More

No help, called 10 times no joke just to see if my vehicle was ready, my service rep told me my vehicle was ready & when I went they said they were “under the impression that it was ready” 0 communica vehicle was ready, my service rep told me my vehicle was ready & when I went they said they were “under the impression that it was ready” 0 communication between service techs & service reps. I left a message with the Service manager to talk about my problems & they never got back to me. DO NOT come here if you need your vehicle serviced, you’re better off somewhere else. More

I am very satisfied with my 2018 Ford Escape Truck I have had it for a little over a year now with no issues. And the service dept staff are all great people. Mr. Domitrio Blanco service agent is very prof had it for a little over a year now with no issues. And the service dept staff are all great people. Mr. Domitrio Blanco service agent is very professional and very informative. Keep up the good work Auto Nation Ford!!!!! More

This proved to be one of my best car dealership experiences. I arrived, Alicia was there to take care of us. A shuttle service is available, prompt service in b4oth directions. My car was done quic experiences. I arrived, Alicia was there to take care of us. A shuttle service is available, prompt service in b4oth directions. My car was done quickly, a check to be sure all items were updated. In and out, I couldn't have asked for better service. More

Very friendly and we’re very efficient. Would recommend them to anyone. Thank you. Yes Would recommend them to anyone. Thank you. Yes More

I can’t believe it took over 3 hrs just to do an oil change and rotation. That’s cause I even had an appointment set up. To get someone to answer the phone or return my call is horrible. Ever since my s change and rotation. That’s cause I even had an appointment set up. To get someone to answer the phone or return my call is horrible. Ever since my salesman Eric Perez left . I’ve called the manager Zeke on some issues and has never returned my call as he has promised several times. I would love to speak to the GM of this dealership. I have bought over 6 or 7 vehicles from this dealership yet it seems like my business is not of value to y’all. Wish someone of higher management would contact me. I thinking about buying another vehicle but not sure if from this dealership location.. Patrick who was the gentleman who I had to go too when arriving at dealership left to lunch and my vehicle was sitting in the front from who knows how long ready for me, but I went to ask for the 3rd time if it was ready and the lady at the counter said she didn’t know how to check me out. The other gentleman who gave me the keys said he was the shuttle driver. So a 3rd employee sitting at the same counter told her just have him sign and then Patrick can do the rest when he comes back. Omg horrible experience. Don’t know what was checked or not checked on my vehicle. Not professional at all. More

THE SERVICE WAS TREMENDOUS! !!!!!! PATRICK TOOK CARE OF EVERYTHING.. MY VEHICLE WAS COMPLETED IN A REASONABLE TIME !!!!!! PATRICK TOOK CARE OF EVERYTHING.. MY VEHICLE WAS COMPLETED IN A REASONABLE TIME More

73 days to get my truck out of shop. Once Jackie took over my account she made things happen Once Jackie took over my account she made things happen More