AutoNation Ford Corpus Christi - Service Center

Amazing service and you always get exactly what you need. Customer service is always amazing Customer service is always amazing More

Jesse S. Martinez San Antonio, TX July 9, 2025 AutoNation Ford Dealership 6250 S Padre Island Dr Corpus Christi, TX 78412 Subject: Complaint Regarding P Martinez San Antonio, TX July 9, 2025 AutoNation Ford Dealership 6250 S Padre Island Dr Corpus Christi, TX 78412 Subject: Complaint Regarding Poor Service and Communication for Vehicle Repair Dear Ms. Alicia Gamez, Service Manager, I am writing to express my profound dissatisfaction with the service provided by AutoNation Ford during my visit from July 5–7, 2025, concerning my 2019 Ford F-150, which displayed a check engine light and wrench icon indicating transmission issues. As a visitor to Corpus Christi for the July 4 weekend, I relied on your dealership for prompt and professional service. Unfortunately, my experience was marred by poor communication, inadequate staffing, and a lack of viable solutions, resulting in significant inconvenience and additional costs. On July 5, I had my vehicle towed from Pep Boys to your dealership after they identified transmission-related diagnostic codes they were unable to address. Your service advisor, Adriana, was assigned to my vehicle. I was informed that a diagnosis would occur on Monday, July 7. However, when I visited in person on Monday morning, Adriana stated that the vehicle would likely not be inspected until Monday afternoon or Tuesday, July 8, due to limited technician availability. She later confirmed that the diagnostic codes indicated internal transmission issues, but shockingly, no one at your Ford dealership was qualified to perform the necessary repairs. This was particularly frustrating, as my vehicle has an OEM transmission installed by a transmission shop in San Antonio under warranty. Communication with Adriana was consistently inadequate. She failed to provide proactive updates, and when I requested the diagnostic codes on July 7 for my San Antonio transmission shop, she did not deliver them promptly. On July 8, I made multiple attempts to contact her, leaving voicemails and text messages that went unanswered. Another service advisor, Joey, assured me he would relay my message, but no follow-up occurred. On July 9, after receiving an automated email indicating Adriana was out of office, I attempted to reach Service Director Aaron Dreling, leaving two voicemails that were never returned. I was forced to escalate my concerns to you, Ms. Gamez, to ensure my vehicle could be released, as I depend on it for work. Due to your dealership’s inability to repair my vehicle and the lack of communication, I incurred significant expenses, including a $500 estimate to ship my vehicle back to San Antonio for warranty work and rental car costs to return home on July 7. While Sames Ford in Corpus Christi offered to assist once I paid your invoice, this does not mitigate the substandard service I received at AutoNation Ford. Although I received an email from you stating there was no charge and that the vehicle was ready for pickup, this gesture does not diminish the overall poor experience. Additionally, I contacted Ford Corporate Customer Service, who promised a follow-up call that I have not received, even after seven hours. This further underscores the lack of accountability I encountered. To resolve this matter, I request the following: 1. A formal explanation of why a Ford dealership lacked qualified technicians to address transmission issues on a Ford OEM transmission under warranty. 2. Assurance that AutoNation Ford will take steps to improve its customer service and technical capabilities to prevent similar experiences for other customers. Please respond by July 16, 2025, detailing how you will address these concerns. You can reach me at 210-540-xxxx or jesmarxxxx@gmail.com. I hope this letter serves as a warning to other Ford vehicle owners seeking warranty work and reliable customer service at your dealership. Sincerely, Jesse S. Martinez More

APPRECIATE THE SERVICE AND VALUE OF THE SERVICE DEPT. ADRIANNA WAS COMPLETELY KNOWLEDGEABLE IN HER ANSWERS THAT I NEEDED TOWARDS THE QUESTIONS I HAD. MY BRAKES WERE SQUEALING WHEN I BROUGHT MY FLEX IN, T ADRIANNA WAS COMPLETELY KNOWLEDGEABLE IN HER ANSWERS THAT I NEEDED TOWARDS THE QUESTIONS I HAD. MY BRAKES WERE SQUEALING WHEN I BROUGHT MY FLEX IN, THEN WHEN I PICKED IT UP IT WAS LIKE I NEVER HAD AN ISSUE. THANK YOU SO MUCH FOR THE PERFECT SERVICE YOU PROVIDE ADRIANNA. More

Great & fast service! Was pleased with how fast I was attended too and taken care of. Was pleased with how fast I was attended too and taken care of. More

They communicated with me on the car status. Thorough and professional at every step. Car service was complete n Thorough and professional at every step. Car service was complete n More

Alisha and Eric Thank you for the great customer service and taking great care of my 2022 Ford F 150 . service and taking great care of my 2022 Ford F 150 . More

The new service building is nice. The staff was friendly and attentive. My service attendant was Joseph. He was knowledgeable, nice, and communicated with me well through the entire p The staff was friendly and attentive. My service attendant was Joseph. He was knowledgeable, nice, and communicated with me well through the entire process. More

Bought a 2022 F250 King Ranch it was in your shop for 8-9 week’s couldn’t fix it took to a different dealer in ONE HOUR it was fixed week’s couldn’t fix it took to a different dealer in ONE HOUR it was fixed More

Eric and the service team provided excellent customer service while my car was in their care. They communicated with me every step of the way and even delivered my car to me when it was ready! service while my car was in their care. They communicated with me every step of the way and even delivered my car to me when it was ready! More

Had to have the transmission replaced on our 2020 Explorer. Joseph F. was our service advisor and did an excellent job in helping us get the problem fixed. The dealership even loaned us a new car t Explorer. Joseph F. was our service advisor and did an excellent job in helping us get the problem fixed. The dealership even loaned us a new car to use while ours was being fixed. Joseph has also helped us with a couple of other concerns and has always given us great service. More