AutoNation Ford Corpus Christi

Had an appointment to speak with a service advisor at 9am, arrived 10 min early. I was in for an oil change and tire rotation and it was close to 1pm and after a few phone calls my car wasn’t ready for p 9am, arrived 10 min early. I was in for an oil change and tire rotation and it was close to 1pm and after a few phone calls my car wasn’t ready for pickup. This is the worst place to take my vehicle to an oil change, had I know this was the norm here I would had purchased the oil changes when we purchased our Expedition. Not sure why the executives fix this!! The previous day I walked in and nobody greeted or acted like they cared that a customer was in front of them! More

Go elsewhere for your purchase I would advise anyone else to shop elsewhere if you value your money and the customer service given to you. Great price for the vehicle but that is I would advise anyone else to shop elsewhere if you value your money and the customer service given to you. Great price for the vehicle but that is all this Ford dealership has to offer. I dealt with the sales rep Ezekiel Perez. Before purchasing the vehicle, we agreed to have all-weather mats included in the deal. I traveled 8 hrs from Midland, TX to Corpus Christi. Process was easy as everything was done on my end beforehand. When I arrived, they did not have the mats in. Then when it came to taking off, they gave me 2 keys and a single keyless remote which didn't have remote start (a feature that came with the truck I purchased). Upon arriving back home I realized the passenger side carpet mats we not there. I called and stated the missing mats to a sales rep that handled me while I was at the dealer ship (not Ezekiel Perez). They stated they would ship both items, mats, a separate remote, and the missing carpet mats to me....they never did. I attempted to call the dealership more than a half dozen times since both sales reps weren't replying to my emails, not once did they return my calls. Also attempted to contact the general manager and never received a call. I will never purchase a vehicle from them, regardless of pricing, due to the lack of word being kept on their end. A very simple principle wasn't kept, over items that are to no cost to the dealership More

Very bad service department, borderline criminal They charge 150.bucks for a diagnostic. They read the codes from the check engine light, dont do any diagnostic apart from.that, and suggest to do maj They charge 150.bucks for a diagnostic. They read the codes from the check engine light, dont do any diagnostic apart from.that, and suggest to do major work.wihout a real idea what is wrong or what caused a failure. Stick with smaller dealers that stand by their product. Autonation us too big to care. Do not take the extended warranty, it is a total RIP off. They con you and use your fears to sell.you a useless product. Do not take the oil.change package. Everyone else is cheaper, does better work, and does it while.you wait. The have no respect for anyone. The mechanics seem to know less about the car than you do. Sales team in the used side are all white bro types that make sure you know you dont belong there. Very uncomfortable intimidating experience. More

Great service I purchase a 2015 Corvette from them my Sale’s representative Jesse Lowe and the entire staff that works there made sure that they did everything t I purchase a 2015 Corvette from them my Sale’s representative Jesse Lowe and the entire staff that works there made sure that they did everything to make my first time buyer experience easy they handle everything from my tag and taxes even making arrangements for delivery since I’m out of state I would recommen them to anyone they just don’t sell you a vehicle they sell you great service and friendship before and after the sale thanks autonation More

Unethical service departmwnt Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kep Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kept it for 2 days. No update. I had to call to find out the status. Only to be told “we could not duplicate it”. I get in the vehicle and leave when it does it immediately. Not to mention they put 49 miles on my truck and gave it back to me with the low fuel light on and “30 miles to empty”. REALLY!!! Unbelievable!! Absolutely no excuse for that. UPDATE. I asked the service adviser to complete a wheeel alignment check for me. Service guy calls and says yep you need an alignment. Right side is “toed “ in. I ask how much. He says normally 129.95. But we have a special for $99. I said no! Took my truck to a reputable shop in Rockport. Tech comes to get me and says “ your alignment is perfect”! I saw the computer screen and it was dead on. WOW. Be very careful if you use this service department !!! Highly Unethical People !!!!! Steer clear of this service department!!! More

If you go in for service beware! I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I had an appt.) I was quoted a price of $450. When I went to pay it was $512. They charge a misc fee of $50. I asked what that was for. I was told a disposal fee for rags etc. What? I was not told about this ahead of time. That seems excessive at best. I am not happy & probably will not use them again. And we are planning to buy a new truck by the summer. I will take my business elsewhere if this is how Autonation rips their customers off!! More