AutoNation Ford Corpus Christi

Unethical service departmwnt Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kep Absolutely the worst customer service from a dealership I have ever had. Took my 2018 F150 in for a transmission shifting problem 2nd time. They kept it for 2 days. No update. I had to call to find out the status. Only to be told “we could not duplicate it”. I get in the vehicle and leave when it does it immediately. Not to mention they put 49 miles on my truck and gave it back to me with the low fuel light on and “30 miles to empty”. REALLY!!! Unbelievable!! Absolutely no excuse for that. UPDATE. I asked the service adviser to complete a wheeel alignment check for me. Service guy calls and says yep you need an alignment. Right side is “toed “ in. I ask how much. He says normally 129.95. But we have a special for $99. I said no! Took my truck to a reputable shop in Rockport. Tech comes to get me and says “ your alignment is perfect”! I saw the computer screen and it was dead on. WOW. Be very careful if you use this service department !!! Highly Unethical People !!!!! Steer clear of this service department!!! More

If you go in for service beware! I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I I had my Ford Escape in for it's 15,000 mile check-up, oil change & tire rotation. Also had issues with the sync bluetooth. I spent 6 hours there(& I had an appt.) I was quoted a price of $450. When I went to pay it was $512. They charge a misc fee of $50. I asked what that was for. I was told a disposal fee for rags etc. What? I was not told about this ahead of time. That seems excessive at best. I am not happy & probably will not use them again. And we are planning to buy a new truck by the summer. I will take my business elsewhere if this is how Autonation rips their customers off!! More

Rude Service Advisor/Service Terrible Service advisor Richard very rude and I stood in front of him for 10 min before he acknowledged me.. he was busy stapling papers! Service put on new Service advisor Richard very rude and I stood in front of him for 10 min before he acknowledged me.. he was busy stapling papers! Service put on new wipers and they were installed incorrectly... ...had to take to another Cadallic dealership to get fixed. They put on invoice my tread on tires were yellow which I purchased new tires 3 months ago and again Cadillac dealership said they were incorrect to measure.. Don't recommend this dealership if your a woman.. they will try to RIP you off!! More

Horrible Ford motor company, nor the dealership know how to fix my truck,they just keep going in circles. It's been in there shop 32 days now and still no clo Ford motor company, nor the dealership know how to fix my truck,they just keep going in circles. It's been in there shop 32 days now and still no closer to fixing it. More

Waited 6hrs for no work on my car. Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car Made an appointment for my girlfriend's 09 Escape Hybrid on Monday for the following Wednesday morning to check a check engine light. Dropped the car off Wednesday morning no issues. 5 hours later no word on the status of the car. Called for an update and ended up leaving a voicemail asking for a call back. 1 hour later with no word, I called again to get handed off and dropped 3-4 times to finally get told that the vehicle has just been sitting on the lot with no work or inspections done on it. Was told "we'll try to get to it tonight or if not tomorrow morning." Asked why it was taking so long since we booked an appointment and was never given a clear answer besides "making an appointment puts you ahead of walk ins." Either they overbooked their services or their mechanics can't keep up with the volume of cars they schedule. Decided to come in and pick up the car. They made no attempt to save the sale. Other dealerships I've worked with offered priority service or at least a curtesy car. Never apologized for the inconvenience and was content on watching us drive away. My first and last time working with this store. More

Amazing Awesome! Awesome!! Awesome!!! Absolutely hands down the best place to buy a vehicle! We had such an awesome experience buying our new F-150 from these Awesome! Awesome!! Awesome!!! Absolutely hands down the best place to buy a vehicle! We had such an awesome experience buying our new F-150 from these guys. Joe Balbo, Todd and Arnold were all so helpful and never pushy! I think we got on their nerves more than they got on ours. I had shopped around at multiple places before and after my initial visit here and these guys won us over. We had a maintenance issue with our truck a couple days after purchase, took it in and they took care of us with no questions! That was definitely a first for us. This year hubs got the new truck and we will definitely be back next year for my new truck! More

Buyer Beware!!! Our experience with AutoNation Ford, CC, TX has taught us to tread very cautiously when dealing with this dealership. In June, 2017 we purchased a new Our experience with AutoNation Ford, CC, TX has taught us to tread very cautiously when dealing with this dealership. In June, 2017 we purchased a new Ford Expedition. It is now September, 2017 and we are still waiting for our vehicle to be repaired. Repairs relating to factory defects and to the dealership's mishandiling of the vehicle while the vehicle was for sale. We have been (and continue to be) lied to from the financing to the delivery to the service of this vehicle . Upon delivery no one did a vehicle walk-through with us. It is now three months later and we are still disvovering the features of our vehicle. We have had two appointments with our salesperson for a vehicle walk-through, but the salesperson was busy and could not or would not keep his appointments with us. Albert (Service) has made appointments for our vehicle and when we report on the designated date and time, we are not on the schedule for that day or any other day. The Service Dept. just laughs it off. No one, including the General Mgr., Sales Mgr., Service Mgr. returns our phone calls. We call the dealership to verify that certain managers will be available and when we arrive all of the managers are suddenly unavailable. As I write this review, my husband is at AutoNation Ford in another attempt to resolve this matter. My husband just called me and informed me that he just spoke to the General Manager, Brad, at AutoNation Ford, CC, TX. According to the General Mgr. "he will have Terri call us and get our vehicle in for service." He could not give us a date??? In other words, same BS, different day. Now to contact the Attorney General's office. More

Liars that's all and that's it These people lied to us as soon as we arrived to the moment we left. My son was ready for his first car. They had us wait around for a total of five h These people lied to us as soon as we arrived to the moment we left. My son was ready for his first car. They had us wait around for a total of five hours on Saturday to be told we were not approved for a loan. On the way home, which was an hour away, we received a call. We were approved if we paid the TTL. We agreed and they said to come Monday after work and the paperwork would be ready. We went Monday sat for an hour and were then told we were no longer approved. We left very upset and on the way home the manager called and said he thought we were approved but the writing at the bottom of the electronic approval on Saturday stated that he would need to call the bank and explain a situation. He took it upon himself to just tell us we were approved. He is the manager at the used car ford autonation. His name is Daniel. He then told me he had another loan at a lower rate and he would call me the following day once everything was in place. I have not heard a word from this man. These people lie nonstop. They do and say anything to keep you there and to get a sale. They don't care about anyone. My 17 year old son was told over and over he was getting a car. Then he was told twice he was not going to be able to get it. They played with his emotions and didn't give a s---. When I complained many of the salesMEN rolled their eyes and just ignored me. Terrible people. Terrible place. More

A great experience and a great new car! Had a great experience at AutoNation Ford Corpus Christi. Sales rep Jerome was awesome to work with and the first day I met Jerome I knew he was the Had a great experience at AutoNation Ford Corpus Christi. Sales rep Jerome was awesome to work with and the first day I met Jerome I knew he was the type of person that I wanted to do business with. Had an excellent experience with all of the people I dealt with at the dealership and had a positive experience with ordering a new Fusion Sport. Jerome was the first person that I had talked to at a dealership that really knew about the features of the Fusion Sport. I always feel like I am being taken care of whenever I am in the dealership or on the phone! More

Great car; horrible sales We purchased a used, but relatively new, car from the used car dealership at AutoNation. Tom Vincent is your stereotypical used car salesman and live We purchased a used, but relatively new, car from the used car dealership at AutoNation. Tom Vincent is your stereotypical used car salesman and lived up to it in every essence of the word. He avoided calls, did things half way, and in some cases straight up lied. We ended up with a great vehicle, but the service here is not worth going back to. Stay away! More