AutoNation Ford Corpus Christi

First of all, do not try to make an appointment via their website. No matter what type of browser or computer I use, I can never make it to work. I tried to call and set up an appointment that way, however website. No matter what type of browser or computer I use, I can never make it to work. I tried to call and set up an appointment that way, however I could never get someone to pick up, it kept on going to voice mail. I was able to get an appointment for Thursday via the web chat option. I told them that I had issues with “left door ajar” message popping up every time I drove over a bump. I also told them that I just had the vehicle inspected and that my brake pads and rotors were worn out, and that the brake pads for left front showed uneven wear. I dropped off the vehicle Wednesday evening. The service advisor pulled the pre-printed paperwork, reviewed it, inspected the vehicle and told me that he will call me with an update Thursday afternoon. So far so good. Thursday was a busy day at the office, and I did not think at all about my vehicle. When I got home my wife asked me what the status was. I told her that I did not hear anything back, which was surprising. So I call the service department and I ended up getting the receptionist’s voice mail. I left a voice mail with my name, phone number and the vehicle information and asked them to call me back. A week later I am still waiting for that phone call back. Friday at lunch I tried again to call and get a status. After 10 phone calls that went to voice mail, I finally got the receptionist. She looked up my information in the system and informed me that there was no entry in my file about the status of my vehicle. She could also not give me any other updates since my service advisor was out to lunch. I called back at 3:45 pm. This time it only took three tries to get a person to pick up. A gentleman picked up, I told him that I wanted an update on my truck. He asked me who my advisor was. I could not remember, so he transferred me to the receptionist. The receptionist looked me up and transferred me back to the same person who picked up the phone. Once he looked up my information, he gave me a quote to fix the door problem. I said, fine, fix it. Then I asked about the brakes. He mumbled that there was nothing in the system, but he will walk back to the shop to talk to the technician and call me back in 20 minutes. This was, again, at 3:45. He called me back at 6:05 pm informing me that the vehicle was ready – the door and rear brakes were done. I asked what about the front brakes? The ones with uneven pads. He replied that the mechanic did not find anything wrong with the front brakes. I asked him to explain why does the vehicle left front vibrates when I hit the brakes and pull slightly to the left? He mumbled back that he is not sure, but could I leave the vehicle for one more day so he can have it checked again in the morning and he will get back to me. Saturday I did not hear back from him. I called his direct line and left a message Saturday about 1:00 pm. I heard back from him Monday, mid morning, that yes, the front rotors and pads needed to be replaced and that the left front pads were uneven. That was stated on the paperwork when I dropped off the vehicle 5 days prior. As a result, what should have taken no more than a day, one day and a half at most, took almost four days to fix. I will never take another vehicle there for repairs. More

Work was done in a timely manner. Would be nice if they treated you when you came in rather than having to get someone’s attention. treated you when you came in rather than having to get someone’s attention. More

Service department is terrible. Changed my oil and cross threaded the plug and 2 of the bolts holding the oil pan shield and the other 2 bolts completely missing. 5 years ago they tried to sell me a Lariat threaded the plug and 2 of the bolts holding the oil pan shield and the other 2 bolts completely missing. 5 years ago they tried to sell me a Lariat with 1250 miles on it as a new truck. Bought a real new one at Sames for a lot less money. More

The sales and the service at this dealership were excellent. I would highly recommend them. ! Gary Eddins made this a great truck buying experience for us. Bobby Richter. excellent. I would highly recommend them. ! Gary Eddins made this a great truck buying experience for us. Bobby Richter. More

Dealership was short handed so had to wait about 1 hour but over all I was pleased with there service. but over all I was pleased with there service. More

Gary Eddins is the best salesman! He’s very knowledgeable about the vehicles he’s selling. He’s willing to go the extra mile for his customers. about the vehicles he’s selling. He’s willing to go the extra mile for his customers. More

David Quisenberry was great to work with, he made buying my truck easy. Jacob Breedlove made financing quick and painless. my truck easy. Jacob Breedlove made financing quick and painless. More

Rey got me in and out in what seemed like only 5 minutes. He was friendly, fast and very professional. Will definitely be back! He was friendly, fast and very professional. Will definitely be back! More

Sales person was very courteous, patient, and informative. There was no pressure to buy soon or upsell. It was a very positive experience. informative. There was no pressure to buy soon or upsell. It was a very positive experience. More

Awesome service!!! I recommend it to everyone. The service staff was very helpful and made it an easy transaction for my service. service staff was very helpful and made it an easy transaction for my service. More