AutoNation Ford Corpus Christi

Melody is the intial contact and service rep that handled my car/owner info. SHE IS WORKING SO HARD AND SO GOOD. super sweet. offered water, kept us comfortable.. love her. the mechanice spoke to me twice t my car/owner info. SHE IS WORKING SO HARD AND SO GOOD. super sweet. offered water, kept us comfortable.. love her. the mechanice spoke to me twice to let me know why the wait, waiting on oil, then it was done and waiting on paperwork. super nice. really appraciated. but then after 55 min for car to get "the works" and mechanic has sais car is done, i can actually see it sitting there , waiting for us to go home. or rather get to my dr appt.... i wait another hour... at first it was 30 min. i went to check on whats up, are we ready, i was informed melody was w another client. i went back waited another 15 min.. proceeded back to front and announced, i had to go, i have dr. appt.. see i live w 2 disabilities and while i appear okay(srvice dogs visible) i do carry quiet a bit of silent injury and pain.... after my announcement, i was asked to moved 2 ft over in front of counter crowded next to the line formed.... within 3 min. i assume , a mgr, came to tell me he was getting my paperwork.. then melody appeared along with 2 others in a small box/corner of front of cust service area, behind 5 computer screens they worked for another 15 min atleast while i had to pay, get my ford pass rewards(which had dwindled down to 12$)...(odd, when i purchased the car , the guy said it warranty for 5 years and you should have enough points to get you thru the entire warranty as well further... its been 3 years to the day).. i finally pay 43$ and get my keys.. then i have to wait for my receipt.. another 5 min... now, do i trust ford, would i rather go to ford??? yes but im going to tell you, what i told disney when i retired after 13 years.. YOU ARE TOO BIG FOR YOUR BRITCHES NOW and cant handle it... way too long after mechanic was finished and thats because corporate has given such a giant ball of string for frontline workers to have to un uddle everytime it costs time for the client... and whats th most valuable gift we have... TIME. i hope this message reaches the right people. i hope someone takes it to a high ranking overpaid associate that actually cares and gives the matter the attention.. please check my ford pass rewards and re-evaluate my commitement to your business.... a trade in is around the corner. i would hate to make a choice. thank you byron norton More

Rude. They are very short. Ordered parts told me they were on back order never called me when I asked about them at service appointment they said it was se They are very short. Ordered parts told me they were on back order never called me when I asked about them at service appointment they said it was sent back because I never came for them. Dimitri is the least attentive person I have dealt with in a long time. More

On a walk-in for a Saturday, Alicia and Patrick gave excellent customer service ❤️ I remember her helping me a while back and her level of service was the same then. My husband and I travel a LOT and be excellent customer service ❤️ I remember her helping me a while back and her level of service was the same then. My husband and I travel a LOT and being able to have the necessary services when we are available is a huge PLUS! Thank you for taking care of us and being so kind and informative More

Fast, friendly and professional. Will be coming back next time. Answered all my questions and satisfied my concerns. Will be coming back next time. Answered all my questions and satisfied my concerns. More

Alicia with the service department was great! She kept me informed and did great on getting my car fixed! She kept me informed and did great on getting my car fixed! More

This dealership is in a conveniently located close to my job and easy for me to get my truck serviced job and easy for me to get my truck serviced More

I had a recall on my Ford Explorer, so I made an appointment and arrived on time. The team was very helpful with checking me in. Another staff member too me home. appointment and arrived on time. The team was very helpful with checking me in. Another staff member too me home. More

The staff are wonderful & make this dealership exceptional. David, Mgr, Mason, F & I & Jesse, my sales lady made my experience pleasant. exceptional. David, Mgr, Mason, F & I & Jesse, my sales lady made my experience pleasant. More

Alicia went above and beyond when it came to getting my car serviced. She always made me feel like a priority regardless of how busy they were and she kept constant communication with me while my car was b car serviced. She always made me feel like a priority regardless of how busy they were and she kept constant communication with me while my car was being serviced. Top-notch customer service like Alicia's is hard to find. Thank you Alicia! More

These guys and gals work hard to make sure you are completely satisfied with your purchase or your service visit. Ford is the Best in Texas… and Autonation does a great job! completely satisfied with your purchase or your service visit. Ford is the Best in Texas… and Autonation does a great job! More