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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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July 22, 2023

Fast, polite and Douglas was great. Has me in and out very fast! Thanks again for a great job! More

by meldawgy6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Jul 25, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

It was a relief to know brakes were ok. Service man even road in my car to check it. More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
Jul 24, 2023 -

AutoNation Ford Burleson responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Jul 25, 2023 -

Esther responded

Job on recall was taken care of. They made a mistake, but said to come back for a free car wash. Jesse took care of it all.

July 19, 2023

I'm confident the mechanic that performed the work is quite capable. The service writer is about as poor and unprofessional as I've ever encountered. Because of that when looking to purchase a vehicle th More

by tillmanktc
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Masters
Jul 26, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.

Jul 26, 2023 -

tillmanktc responded

You can reach me at 817-832-4338.

July 18, 2023

Had some bad experiences here in the past, but it looks like they are headed in the right direction. Took my truck to get serviced yesterday, and dropped it off. They sent me a video of the mechanic going More

by Murika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas
Jul 26, 2023 -

AutoNation Ford Burleson responded

We are pleased to hear you had such a positive experience with us, Murika! If you ever need help, just give us a call. Happy motoring!

July 17, 2023

They do a great job. They keep me informed of what needs to be done and they get the job done as quickly as possible More

by smelleyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Moore always does a great job of communicating what needs to be done
Jul 20, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

July 15, 2023

I realized that this dealer is not honest. I bought a vehicle here that in my first oil change I took it to a honda dealership because my vehicle is deep and it turns out that the engine oil d More

by kevinlarreaplazas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xxxxxx
Jul 17, 2023 -

AutoNation Ford Burleson responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Burleson. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3224 -- we hope to hear from you soon.

Jul 18, 2023 -

kevinlarreaplazas responded

Hello good morning I tried to communicate with you but I do not have an answer from you, they never communicate it to me, I need to talk to you to expose my dissatisfaction and see what solution you could give me, there is a message from me in your mailbox. Thank you in advance.

Jul 18, 2023 -

kevinlarreaplazas responded

I would like to talk to you, do you have a direct number?

July 13, 2023

Service is excellent and very fast staff are very friendly, and ford car are good quality than other More

by doilahtaw18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp moore
Jul 17, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 13, 2023

Although they have not repaired my car, yet, they are diligent in making every effort to do so. They actually gave me a loaner vehicle – much appreciated! More

by deddle51
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Owens
Jul 19, 2023 -

AutoNation Ford Burleson responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 13, 2023

Great customer service by Jesse. Very convenient appointment and service. Thank you very much Ford. More

by Unknown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jul 17, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 10, 2023

I was not asked about the oil that was in the truck. We use semi synthetic. They put regular oil in. They also did a mutli point inspection but didn't fill any fluids nor did they tell that I was out More

by thompsonam4479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Crow
Jul 13, 2023 -

AutoNation Ford Burleson responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

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