Back

AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
550 Reviews

550 Reviews of AutoNation Ford Burleson - Service Center

Sort by
August 11, 2023

I have to say the sales man who help me was great I to end of dealing with thing I call again try to see about my truck there for repairs Thank goodness I found one to really to help me was Great I got me More

by leesagonzales55
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GregGaskins
Aug 16, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Took my car in for 3 different issues. All was fixed within a week. (A part had to be ordered.) Matt kept us posted on the progress and was professional and courteous throughout the proces More

by L_lkeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mathews
Aug 13, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Burleson. Thanks for the recommendation, and have an amazing day!

August 09, 2023

Super friendly staff with great service. Kept me updated on my car and even sent me pictures. More

by Jennblossom79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 11, 2023 -

AutoNation Ford Burleson responded

Hello, we are pleased to hear you had such a positive experience with us. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

They have always taken excellent care when serving our vehicle . They would carry us home and pick us up when the car was ready. More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 11, 2023 -

AutoNation Ford Burleson responded

Hi Bud, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2023

Troy Crow had me checked in and out as he said he would very good service and he gave a thorough explanation on what to do for my vehicle. Excellent service person. More

by jerryeburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy crow
Aug 07, 2023 -

AutoNation Ford Burleson responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 02, 2023

Matt Masters took care of me and my truck, I came in prepared to struggle getting a cam phaser recall sorted. Mr. Masters handled everything with Ford and even got them to pay for a water pump that I wo More

by eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Aug 06, 2023 -

AutoNation Ford Burleson responded

Hello Eddie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

Matt Masters was one if not the only person in service who even attempted to help us! Ford themselves could care less about their customers and only look at the bottomline and the dollar signs. If you eve More

by Taylor.Garza
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Masters
Aug 04, 2023 -

AutoNation Ford Burleson responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Burleson. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3224 -- we hope to hear from you soon.

Aug 04, 2023 -

Taylor.Garza responded

If the review was actually read, you would see it had nothing to do with the dealership itself it had to do with FORD customer service / corp. Thank You for your attention to detail.

Aug 04, 2023 -

Taylor.Garza responded

This is not about the AutoNation dealership itself, it’s about FORD customer service / corp.

July 30, 2023

They are not there for you, you are there for them. Poor service and unless you speak with management, the guys could care less and they made that clear to me when I showed up for service. More

by dallasdave41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt was awesome though
Aug 03, 2023 -

AutoNation Ford Burleson responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Burleson. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (817) 522-3224. We hope to hear from you.

July 28, 2023

Dealerships like this is why I buy Ford Trucks. Pulse the quality of the vehicles!! More

by steelhart40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
Jul 31, 2023 -

AutoNation Ford Burleson responded

Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

July 28, 2023

Matt was the absolute best Got me in and out in under 45 mins 10/10 recommend More

by 13krafdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 31, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.

...
6
...