AutoNation Ford Burleson - Service Center

Brought my 2020 F-150 in for first oil change. When checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the t checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the tape strips was missing altogether. 2hr15min. wait for an. an oil change Appt. Cody then handed handed me the paperwork, pointed me to cashier and walked away without mentioning my concern. Nothing was said or done with the defective installation. This is an act of Very Poor customer service. With all the “Talk” about wanting satisfied customers this was a bad experience with ANF. Please remember there are many Ford dealerships out there. I will find a different one!! More

Horrible Customer Service from the Service Department. I have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had tran have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had transmission issues with my personal 18 mustang the first 2 (Car accelerated by itself... Major Safety Issue). The guy did not want to attempt to have someone look at it that day during my scheduled time and wasted my time. (No rental car so I was stuck). Thanks Bryant Irving location for fixing it and taking care of the rental. Now I have my company car 19 Fusion with the seat belt locked. He told me to park it in line and it might take 4+ hours to look at it and it WILL NOT BE FIXED (His words not mine). Really??? I do not even think he was listening that it was a seat belt issue. More

Vehicular xxxx. Thats what it should be called. Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to come open at speeds, and the fuel tank has a tendency to loose ventilation causing it to implode on itself. Only place you can get this service completed at is the stealership. They took it upon themselves, without first securing my permission, to complete some sort of “inspection” on the vehicle in an attempt to upsell other services that they allege needed to be completed. Next thing I know, the car is 2 liters low on coolant and starts to overheat!! I contacted their customer relations person, and of course she made a few remarks insinuating that it wasn’t anything they did. Must have been the coolant fairy that came and drained a whole two liters off!!! They offered to have the car towed to their shop to “take another look at it”. Do you seriously believe I would relinquish control of my car to you a second time when you couldn’t get it right the first time and potentially caused irreparable damage? If my car were a woman, you’d be in pretty deep dog doo-doo for touching her in places without her consent. Just saying. Trust has been lost, I will never return to this place. More

There answer was buy a new truck... $155 gone with no answer 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Se 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Service FIXED More

Rude can't be bothered service center, extremely poor custom I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of the automatic transmission started giving me problems I took it in for service. Was treated like they had no idea what I was talking about and they would check the car out, adjust the clutch and say nothing really was wrong. Over a course of 1.5 years this went on almost every 90 days until they finally admitted there was a recall on the clutch system but it has to go totally out before they can replace it, and there are so many there is usually a 6 month wait but the car would still be drivable. Finally this was replaced. Now the car is six years old and air conditioning system is problematic. I take in for service and the young girl Ann had to be interrupted from the man (employee) sitting in her booth so I could get help. She was rude and could of cared less about helping me. The quote given to me 3 days later was for almost 4 times more than it should have been. I told them not to fix it and I would be in to get the car. When I arrived the woman taking payments had me fill out a 4 question rating. I asked her if this was for when I first took the car in or for now? She said oh for when you brought the car in to us. I answered all (4) as poor. And yes I was charged $100 just to be told my cooling fan was out. Back to the woman taking my payment. She hands me keys to a car and I told her they were not my keys. She said yes they are, I said well not unless you put them on a new key fob because this is not the key I brought in. She says well I think they are. I said ok well could you point me to the car they will start because if it is better than the piece of junk I am driving now I will be happy to take it. She then says just a minute. About 3 minutes late she comes back with my key and says here. I said ok could you point me in the direction of my car. She says it is outside behind that wall. I go outside walk up one side of the service lot and down the other and no car. I go back in and said you are going to have to come point my car out as it is not out there. She is obviously put out by having to come outside and as she steps outside and a man is walking by, she says his name and tells him to go find this lady's car and walks off. This man literally holds my key fob in the air and begins clicking the button. I do not have an alarm so he is obviously listening for lock click. He literally does this for over 5 minutes and the car winds up in the very back of the service lot behind a gated area, no where near where the woman had me looking. Seriously I will never come to this place for anything. If I am stupid enough to ever buy a ford again it will not be from the Burleson dealership. I will go somewhere that values their customers whether it is sales or service. You have lied to me from the beginning of my experience with you, knowing full well the car was a big problem child and now involved in a huge class action lawsuit. Honesty and kindness would of went a long ways with keeping me as a customer. Where you find your help out and your screening policy of hiring them leaves a lot to be desired. This customer will not be giving any of their business to you again. More

Tires Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs I had asked for. When asked why it did not come with the raised white lettering, they informed me that that tire did not come with raised white lettering. I should have made them take them all off but I was in a time crunch. More

Clueless Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was to Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was told there was a 6:00 pm opening , with dis belief , I questioned that late of an appointment and was assured it was open for that late , showed up at 5:55 , and was told my assigned adviser had left early for the day and they had. No one to do the alignment at 6:00 on a Friday afternoon... I wouldn't have expected it , but they made the appointment , so I didn't look for anyone else..will never take another truck there for service......obviously one hand doesn't have a clue what the other one is doing More

Frustrated I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have g I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have gone out of there way to help. When I picked up our vehicle today Mr.Green was dealing with customers. They did not look happy. I feel like his hands are tied on many issues. I am overwhelmed by the lack of care put in by the General manager and the sales manager. By the way we still have not heard from Misty. I can't in good faith recommend this dealership. I do however really appreciate the 2 men I mentioned before. More

3 hours to hear we need to order the broke part After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had com After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had come in...He checked and said yes it did...This was the first time they didn't call to let us know a part came in...So I asked Landon..why didn't someone call us? He said he didn't order the part. I expressed how disappointed I was with them again...And told him I thought there customer service was one of the worsed I have come across..Landon told me he knew they were not the best and assured me that there are dealerships worse than them...wow...Maybe that should be on the front window.... or at least a patch on there shirts..I would not buy another car from Autonation. More

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it norma first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have. More