AutoNation Ford Burleson - Service Center

The dealership was very professional, they were able to get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle get me the the day after I called, only took them a couple of days to preform the work, and very affordable. I’ll continue to use them for my vehicle’s. More

I was very pleased with my time in the service department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable department. SFC Owens made my trip to the service department great, You guys are lucky to have someone like him that makes you feel very comfortable in a time that could be very stressful. More

Matt is wonderful! He takes great care of us in the service department. Could not ask for better! He takes great care of us in the service department. Could not ask for better! More

Came in for a battery issue. The service advisor checked my battery and said it needed to be replaced. Recommended a lifetime battery. Was installed very quickly with no issues. The service advisor checked my battery and said it needed to be replaced. Recommended a lifetime battery. Was installed very quickly with no issues. Will always come to Autonation Ford Burleson for my services. More

Well after the last review i wrote everything seemed to get better for a few days only because they wanted me to change my review and give them a good review! When they thought i did everything went right get better for a few days only because they wanted me to change my review and give them a good review! When they thought i did everything went right back to the way it was before! Constant lies and than to absolutely no communication on updates . Ignored texts and no call backs on left voicemails. And this is all after them having my truck for 3 weeks and it broke down the next day after they supposedly fixed it and now they have it again for going on three weeks again. Absolutely horrible service. My advice take your vehicle to another dealer and maybe you won’t get the run around and lies these folks dish out!! More

Received a coupon in the mail for 25% off service. Called and made an appointment a few days in advance. On actual appointment day dropped car off at 7:15 for a 9:40 appointment. Called a few times Called and made an appointment a few days in advance. On actual appointment day dropped car off at 7:15 for a 9:40 appointment. Called a few times to check on my vehicle, but received no updates. Finally at 4pm the service advisor called and told me they had not even looked at my car and there was a 7 day lag for diagnostic services. The dealership expected me to leave my car for a week, which was unacceptable. I wish this would have been communicated when I made my appointment. I requested to bring the car back in 7 days for diagnostic work but that was NOT an option. Do not think I would ever go back to this dealership for anything. More

No organization. Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day Service was horrible on a recall item. I made an appointment for recall item. I arrived at set time and was told recall person did not work that day and would be there following day. I left the vehicle for repair. 13 day later after numerous unreturned call I finally drove there and find my vehicle had been repaired. No communicatios with me. I needed a loaner vehicle and no one returned my call. After the complaint to Ford Hq. Linda Belota from HQ called me trying to undo the bad review with unkept promises. FED UP with ford More

Love this place. Anytime I need anything or even walk in the door I feel like I am treated special. Matt in the service Department and Trevor in sales are really am Anytime I need anything or even walk in the door I feel like I am treated special. Matt in the service Department and Trevor in sales are really amazing! I don't get a sinking feeling when I have to go there or make an appointment and that makes me happy. More

Truck was in for warranty work for 10 days, no loner car. ..Just a Ghetto rental car. At the time of purchase I was told they had loner cars for service. Just not true at all. All car dealerships the same, sp ..Just a Ghetto rental car. At the time of purchase I was told they had loner cars for service. Just not true at all. All car dealerships the same, spend 80 plus K for a truck and drive a really Ghetto car for service. They love you the day you buy and forget you after that. More

Good service, Fernando did great and even wash my vehicle for free, I will be back for free, I will be back More