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AutoNation Ford Burleson - Service Center

Burleson, TX

4.1
546 Reviews

546 Reviews of AutoNation Ford Burleson - Service Center

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March 21, 2023

They fixed the issues I had and customer service was amazing. Would definitely recommend this dealership. More

by w_p_cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy, Aaron Cross
Mar 24, 2023 -

AutoNation Ford Burleson responded

Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future. Take care!

March 19, 2023

Have brought my vehicle there many times and have always had GREAT service. Will definitely continue to bring my vehicle there for service. More

by fastjean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp
Mar 21, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 19, 2023

I am still waiting for one red deflector and any pictures they might have. Seem either slow or refuse to return a lot of calls.. The service is good and people very nice. More

by bjrudduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny and one gentleman
Mar 21, 2023 -

AutoNation Ford Burleson responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 16, 2023

No type of communication after leaving my truck there for 7 days and on 8th day the joker finally texted me. More

by lendonbridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Douglas
Mar 18, 2023 -

AutoNation Ford Burleson responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3224 to discuss what we can do to help.

Mar 18, 2023 -

lendonbridges responded

He’s part of the problem so there’s no reaching out to talk to him. He allows it to happen so what’s done is done.

March 16, 2023

The service was great and efficient. When I got the bill, I was surprised. It was more expensive than it should have been. More

by Wagonburglar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp
Mar 20, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

March 13, 2023

Mr. Douglas Owens was Awesome!!! Keep up the great work. :) Love this Dealership! Future Purchase. More

by cyzquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Owens
Mar 17, 2023 -

AutoNation Ford Burleson responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 11, 2023

Honestly! I went to Autonation Ford for an existing recall on my F150. Was told that it would be covered, but it may take about a week and a half just to look More

by Michael
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Crow
Mar 14, 2023 -

AutoNation Ford Burleson responded

Hi Michael, we are deeply disappointed by your experience at AutoNation Ford Burleson. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 522-3224 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 11, 2023

i had a tailgate recall. I texted Doug whom responded immediately. He gave me a choice of time to drop off and length of repair. Smooth. I asked them to also check brakes as More

by f43jet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Mar 14, 2023 -

AutoNation Ford Burleson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Mar 14, 2023 -

f43jet responded

Thank you AN and thank you Doug you are one valuable go to guy. Job well done.

March 10, 2023

Great people, great service! Everyone there was kind and more than willing to help! Recommend their service to any Ford owner. More

by Payton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kipp
Mar 13, 2023 -

AutoNation Ford Burleson responded

Hello Payton, thank you for your positive review. We're happy to have been of service to you. we appreciate your recommendation of AutoNation Ford Burleson and we hope to be of service again in the future.

March 09, 2023

I bought a used 2015 Chevy SS that was heavily modified, I took it back to the dealer I bought it from to get an inspection done, only to be told it won’t pass with the modifications done to it and I was ca More

by Gto6speed01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck
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