AutoNation Ford Burleson

Dishonest salesmen This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet was for financing. I told them that I do not want their financing I was already pre approved by my bank for financing. I gave them my banker info for them to email it to her. Afterwards, the finance guy comes out the back with paperwork saying he contacted my bank and here's the paperwork. I ask him did he contacted my banker and he said yes. So I signed the paperwork and went to get my cashiers check for my deposit. That's when my banker informed me that she was not contacted and I would have been signing paperwork with them not the dealership. So I tried calling the finance guy Jason no answer. I called and spoke with Ben the manager and told him what happen which Ben was the one I told from the beginning I had my own financing(the manager). He said Jason will call me back and within 20 seconds he did. I 'm still at the bank at this time on speaker with my banker. I told Jason that he did not contacted my banker. He said you told me you wanted this bank financing and that's what I got you. I told him I handed you and card with my banker info on it and to email her the bill of sale. Jason then told me what's the big deal you wanted this bank financing and thats what you have. I replied that is not the point I gave you instructions as a customer for you to fulfill and you failed to do that and I then canceled the sale. Later Ben (the manager) called and said Jason told me what happened and he wanted to take over the sale and I can just deal with him to fix the issue. I told him no. He then said he would throw in a bedliner for the truck. I told him I'm not selling my self out for a bedliner I can get cheaper than they was going to do it for. Then Ben called me back about 2 hours later and said he told the GM what happened and they were going to knock off another 750. I doubt he told the GM. If so, he should have called me himself but that tells you about their customer service. I told him I will call him back tomorrow. Needless to say, I did not call back which they figured that out that the sale was over by then. Very unprofessional place and dishonest. I went to Five Star Ford in North Richland Hills and got a truck for 4K cheaper and a brand new 2106 verses a brand new 2015 they still had on their lot. This place was trying to sell me a brand new 2015 for more than a brand new 2016. F150 platinum by the way. Even though my credit was ran against my will. It was the best mistake they made for me. Thanks to Aaron Dias and Five Star Ford I am in a newer model truck for 4K cheaper. Stay away from this place and they will try to rip you off anyway possible. Their owner or GM haven't even claim their page on dealer reviews. That alone should tell about their pride,honesty, and customer service. But then again I would not claim this place if I was scamming customers of their hard earned money. 0 stars if i could. More

Frustrated I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have g I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have gone out of there way to help. When I picked up our vehicle today Mr.Green was dealing with customers. They did not look happy. I feel like his hands are tied on many issues. I am overwhelmed by the lack of care put in by the General manager and the sales manager. By the way we still have not heard from Misty. I can't in good faith recommend this dealership. I do however really appreciate the 2 men I mentioned before. More

Disappointed with used car sales manager. Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not want to pay for windshield that was made for sensor. He was rude about it. More

Excellent Customer Service We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the veh We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the vehicles we were looking for, never felt pressured into a vehicle we didn't want or need, and we never felt that dreaded dealer "run around". We had our trade in appraised very quickly and received a fair offer. Everyone that we encountered from the sales staff to the financing department was extremely friendly and accommodating. I would highly recommend visiting this dealership! More

3 hours to hear we need to order the broke part After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had com After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had come in...He checked and said yes it did...This was the first time they didn't call to let us know a part came in...So I asked Landon..why didn't someone call us? He said he didn't order the part. I expressed how disappointed I was with them again...And told him I thought there customer service was one of the worsed I have come across..Landon told me he knew they were not the best and assured me that there are dealerships worse than them...wow...Maybe that should be on the front window.... or at least a patch on there shirts..I would not buy another car from Autonation. More

Silverado Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thank Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thanks alot. More

They don't want to sale They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. Got our bank to give us a 2%. We had a trade in and $18,000 cash. Came to $21,000 total. They wouldn't make a deal over $895 difference after TT&L. Last time I checked it was a sales job and buying a used car negotiations are part of the deal. Not there to sale cars. Why be open! More

Thomas Medford Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the ex Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the exact car that I have been looking for. He searched for the car that I wanted and exceeded my expectations. I have already recommended him to coworkers and friends who are looking for new vehicles. I have so many great things to say about my experience that I have people from out of town wanting to come up and work with Thomas on their next purchase. More

So I went in after seeing a used car that I'd been looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask th looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask the manager if that car was in fact sold or not. I was told he would get right back to me. Two days later and still no call, I saw the car had a discounted price. So I thought I'd try another salesperson. This time I spoke to Randy, who was more than helpful and really the only decent thing about this place. Upon a credit check I was shown paperwork showing the 2008 Honda Civic Si was worth $17k so the price I was getting was a steal!! Not only was that untrue ( Car booked for $13.5k in perfect condition) but they told me that they gave over 11k in trade. Seriously, if you've done your homework this place doesn't want you as a customer, they want someone who's willing to believe everything they say. No I didn't buy the car, my offer was a little low but why shouldn't I try to get the best deal I could? Oh well I can wait, plenty of cars I out there. More

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it norma first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have. More