AutoNation Ford Burleson

I feel ripped off, and lied to! When looking for a new truck, I found what I was looking for at AutoNation, Burleson on their website. I called to reserve the truck, and the salesman When looking for a new truck, I found what I was looking for at AutoNation, Burleson on their website. I called to reserve the truck, and the salesman told me he had it held for me for 48 hrs. When I was preparing to go purchase it the next day, I called, and was told they had traded it to another dealership. I kept looking and another one just like the first came available so I called the manager and he said he personally put it on hold for me., When I got their their finance guy, Guzman, said he had secured financing for me, which I had requested. Then He started the hard sales pitch about buying an extended warranty, which I repeatedly said I didn't want. Then he tells me that he could get me the policy with out increasing my payment.. Magically he reduces the interest rate by a quarter of a percent. Some where in their advertising they pledge not to manipulat interest rates to sell aftermarket programs or other items to you. "THAT'S EXACTLY WHAT HE DID!' Fast forward one year and 11,000 miles later. I noticed bubbles under the window tint on two windows. I contacted service and was eventually told they couldn't warranty the claim because, of all things, they hadn't charged me for the tinting of the windows when I purchased the truck. The service guy was sincerely nice, but said it was out of his hand, the decision came from a "Misty Ivey". Obviously some xxxxx they put in a managerial position. I cannot believe that with all the complaints that's on file against AutoNation Ford, Burleson, that FORD allows them to represent the Ford Motor Corporation More

Disappointed, feel lied to. First Chris "accidentally" sold us a a car with 300 miles on it instead of the one we looked at that had 13 his excuse was "it's the same car just a d First Chris "accidentally" sold us a a car with 300 miles on it instead of the one we looked at that had 13 his excuse was "it's the same car just a different VIN" well actually it's not because it has 300 miles that your people put on it driving it from Houston. Secondly we were sold the extended warranty which Jonathan repeatedly said "all you have to worry about is the gas." my wife tried several times to call the sales person to claim one of our 2 tanks of gas they offored to make up for selling us the wrong vehicle he never answered his phone and "never recieved" her messages he then said "you should have called my cell phone" and my wife said I did I still have your card. At that he looked surprised and said "I never recieved any messages.". Then while getting our plates we told them about the wiper blades that never worked properly and smeared and we were told that wearable items aren't covered under the warranty we purchased. We said that's not what we were told and asked to speak with someone. Jonathan came over in his sweet kind voice and said "Im sorry about the misunderstanding" and we told him what he said when he sold us the warranty and he admitted he says that but then he also said it doesn't cover wearable items. Well if it doesn't cover wearable items when we said "all we have to worry about is putting gas in the car" he should have told us yes and your wearable items like blah blah and blah not just simply yes. I feel we were mislead and taken advantage of considering this is our first time to purchase a new car. More

Dishonest salesmen This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet was for financing. I told them that I do not want their financing I was already pre approved by my bank for financing. I gave them my banker info for them to email it to her. Afterwards, the finance guy comes out the back with paperwork saying he contacted my bank and here's the paperwork. I ask him did he contacted my banker and he said yes. So I signed the paperwork and went to get my cashiers check for my deposit. That's when my banker informed me that she was not contacted and I would have been signing paperwork with them not the dealership. So I tried calling the finance guy Jason no answer. I called and spoke with Ben the manager and told him what happen which Ben was the one I told from the beginning I had my own financing(the manager). He said Jason will call me back and within 20 seconds he did. I 'm still at the bank at this time on speaker with my banker. I told Jason that he did not contacted my banker. He said you told me you wanted this bank financing and that's what I got you. I told him I handed you and card with my banker info on it and to email her the bill of sale. Jason then told me what's the big deal you wanted this bank financing and thats what you have. I replied that is not the point I gave you instructions as a customer for you to fulfill and you failed to do that and I then canceled the sale. Later Ben (the manager) called and said Jason told me what happened and he wanted to take over the sale and I can just deal with him to fix the issue. I told him no. He then said he would throw in a bedliner for the truck. I told him I'm not selling my self out for a bedliner I can get cheaper than they was going to do it for. Then Ben called me back about 2 hours later and said he told the GM what happened and they were going to knock off another 750. I doubt he told the GM. If so, he should have called me himself but that tells you about their customer service. I told him I will call him back tomorrow. Needless to say, I did not call back which they figured that out that the sale was over by then. Very unprofessional place and dishonest. I went to Five Star Ford in North Richland Hills and got a truck for 4K cheaper and a brand new 2106 verses a brand new 2015 they still had on their lot. This place was trying to sell me a brand new 2015 for more than a brand new 2016. F150 platinum by the way. Even though my credit was ran against my will. It was the best mistake they made for me. Thanks to Aaron Dias and Five Star Ford I am in a newer model truck for 4K cheaper. Stay away from this place and they will try to rip you off anyway possible. Their owner or GM haven't even claim their page on dealer reviews. That alone should tell about their pride,honesty, and customer service. But then again I would not claim this place if I was scamming customers of their hard earned money. 0 stars if i could. More

Frustrated I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have g I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have gone out of there way to help. When I picked up our vehicle today Mr.Green was dealing with customers. They did not look happy. I feel like his hands are tied on many issues. I am overwhelmed by the lack of care put in by the General manager and the sales manager. By the way we still have not heard from Misty. I can't in good faith recommend this dealership. I do however really appreciate the 2 men I mentioned before. More

Disappointed with used car sales manager. Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not want to pay for windshield that was made for sensor. He was rude about it. More

Excellent Customer Service We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the veh We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the vehicles we were looking for, never felt pressured into a vehicle we didn't want or need, and we never felt that dreaded dealer "run around". We had our trade in appraised very quickly and received a fair offer. Everyone that we encountered from the sales staff to the financing department was extremely friendly and accommodating. I would highly recommend visiting this dealership! More

3 hours to hear we need to order the broke part After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had com After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had come in...He checked and said yes it did...This was the first time they didn't call to let us know a part came in...So I asked Landon..why didn't someone call us? He said he didn't order the part. I expressed how disappointed I was with them again...And told him I thought there customer service was one of the worsed I have come across..Landon told me he knew they were not the best and assured me that there are dealerships worse than them...wow...Maybe that should be on the front window.... or at least a patch on there shirts..I would not buy another car from Autonation. More

Silverado Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thank Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thanks alot. More

They don't want to sale They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. Got our bank to give us a 2%. We had a trade in and $18,000 cash. Came to $21,000 total. They wouldn't make a deal over $895 difference after TT&L. Last time I checked it was a sales job and buying a used car negotiations are part of the deal. Not there to sale cars. Why be open! More

Thomas Medford Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the ex Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the exact car that I have been looking for. He searched for the car that I wanted and exceeded my expectations. I have already recommended him to coworkers and friends who are looking for new vehicles. I have so many great things to say about my experience that I have people from out of town wanting to come up and work with Thomas on their next purchase. More