AutoNation Ford Burleson

Excellent Customer Service We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the veh We recently purchased a truck from Jonathan at Autonation Burleson, and we could not have asked for a better experience! We were shown exactly the vehicles we were looking for, never felt pressured into a vehicle we didn't want or need, and we never felt that dreaded dealer "run around". We had our trade in appraised very quickly and received a fair offer. Everyone that we encountered from the sales staff to the financing department was extremely friendly and accommodating. I would highly recommend visiting this dealership! More

3 hours to hear we need to order the broke part After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had com After my wife took our Explorer in for a repair. ..One month later..I called the service dept..Landon answered...I ask if the part for our car had come in...He checked and said yes it did...This was the first time they didn't call to let us know a part came in...So I asked Landon..why didn't someone call us? He said he didn't order the part. I expressed how disappointed I was with them again...And told him I thought there customer service was one of the worsed I have come across..Landon told me he knew they were not the best and assured me that there are dealerships worse than them...wow...Maybe that should be on the front window.... or at least a patch on there shirts..I would not buy another car from Autonation. More

Silverado Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thank Bought a truck last week although the salesman was a nice guy the truck has a multitude of problems. It was a three hr process on top of that. Thanks alot. More

They don't want to sale They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. They have a used 08 ford expodition that was listed at 21,500. After talking to them about financing they said 9.99% interest is an ball park number. Got our bank to give us a 2%. We had a trade in and $18,000 cash. Came to $21,000 total. They wouldn't make a deal over $895 difference after TT&L. Last time I checked it was a sales job and buying a used car negotiations are part of the deal. Not there to sale cars. Why be open! More

Thomas Medford Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the ex Everything I wanted I got. Excellent service. Thomas helped me in every step of the process and answered every question that I had. He found me the exact car that I have been looking for. He searched for the car that I wanted and exceeded my expectations. I have already recommended him to coworkers and friends who are looking for new vehicles. I have so many great things to say about my experience that I have people from out of town wanting to come up and work with Thomas on their next purchase. More

So I went in after seeing a used car that I'd been looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask th looking months for. After speaking to one salesperson by phone I was told the car was in "sale pending" status. I asked for the salesperson to ask the manager if that car was in fact sold or not. I was told he would get right back to me. Two days later and still no call, I saw the car had a discounted price. So I thought I'd try another salesperson. This time I spoke to Randy, who was more than helpful and really the only decent thing about this place. Upon a credit check I was shown paperwork showing the 2008 Honda Civic Si was worth $17k so the price I was getting was a steal!! Not only was that untrue ( Car booked for $13.5k in perfect condition) but they told me that they gave over 11k in trade. Seriously, if you've done your homework this place doesn't want you as a customer, they want someone who's willing to believe everything they say. No I didn't buy the car, my offer was a little low but why shouldn't I try to get the best deal I could? Oh well I can wait, plenty of cars I out there. More

I made an appointment for 12:30 on a Saturday to get my first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it norma first oil changed and tires rotation on my Mazdaspeed 3 with 7500 miles. After waiting for 1.5 hours, I asked one of the service managers if it normally took this long to change oil and rotate tires. He said that he would check into it. About 15 minutes later he explained that the service ticket printed out that I needed my wheels rotated AND balanced and the technician was having difficulties getting my wheels balanced. He told me that they would get a more experienced technician to take care of it and get them all balanced. 45 minutes later, my car was finished. I always check for my wheel lock key before I leave whenever my wheels have been removed. This is a good practice since my key had not been returned to my vehicle. I go back in to once again speak to the service manager about this issue. He goes out to the shop and returns with my key. Explanation: "The technician must have forgotten to put it back in your car." I'm so angry at this point that I don't notice all the oil/grease smudge marks on my door, hood, and front bumper of my car until I get home. I had just spent $30 on a car wash the day before! I will NEVER go back to the Burleson Autonation service facility again. I have very little reason to feel confident that any service I was to have received was done correctly, so I may as well cancel the remainder of my service contract, get my refund, and do it myself as I always have. More

Mr. Maldonado's knowledge of ford is excellent, answered all questions I had was excellent as a salesman and got me the greatest deal on my vehicle. My visit to autonation ford in burleson tx. Was answered all questions I had was excellent as a salesman and got me the greatest deal on my vehicle. My visit to autonation ford in burleson tx. Was pleasent and definitely returning for my daughters car purchase in the near future. My name is juan narvaez and proud owner of a taurus limited. More

Best vehicle purchasing experience I have had in a very long time. The staff was very friendly. Clint Maldonado and Debbie Baxter were great. They were both very helpful and friendly. Debbie was so per long time. The staff was very friendly. Clint Maldonado and Debbie Baxter were great. They were both very helpful and friendly. Debbie was so personable, she was just a "real" people person, she made my day very enjoyable. Clint was very helpful as well, he showed me how to use all the electronics on my new truck. I would definitely return in the future. More

Bought 2012 F350 King Ranch. The price was right the first time. Not a bunch of haggling needed. Followed up on my inquiry of my interest submitted on line. Not too pushy, but not so relaxed to make me first time. Not a bunch of haggling needed. Followed up on my inquiry of my interest submitted on line. Not too pushy, but not so relaxed to make me think they didn't take me serious on the purchase. Bottom line... Auto Nation Ford of Burleson wanted to sell a truck and succeeded because their price was right the FIRST time and they are selling the right truck! Only time will tell with experience of claims made on this truck. I love it so far! More