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AutoNation Ford Burleson

Burleson, TX

4.3
917 Reviews
AutoNation Ford Burleson is the best place for new Ford vehicles, used cars for sale, and Ford service in the Burleson area. Our showroom features one of the largest inventories of new Ford vehicles in the area, as well having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used Ford, we'll buy your car, purchase necessary! Check out our website today, then visit our showroom today in Burleson.
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850 North Burleson Boulevard

Burleson, TX

76028

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Showing 917 reviews

April 12, 2021

April 9, 2021 - My daughter and I dropped off her 2015 Ford Fiesta last Friday April 2, 2021 to AutoNation Ford Burleson because there is something wrong with the transmission and there was a metal on met More

by bumblebees1202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cody and Janna
Apr 13, 2021 -

AutoNation Ford Burleson responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 522-3224 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care.

Apr 13, 2021 -

bumblebees1202 responded

There is nothing you can say to me that will persuade me to ever come back to your dealership ever again for either work on my vehicle or to purchase a vehicle. Your dealership is like a three ring circus run by incompetent people who don’t know what they’re doing. This isn’t the first time that I have had problems at this dealership when it came to having work fine on my car. Two years ago I brought my 2017 Ford Escape in to have the engine replaced due to the coolant going into the engine. The car dealership had my car for almost a month and every time I would call to find out what was going on with the car I would get the run around with your staff, they could never tell me what was happening with the car. Never once did anyone from the dealership call me about my car I had to call them. Finally I got tired of getting the run around so my husband and I went to check on the car. My husband went to the back of the dealership to find out about my car and it was just sitting in the back of your dealership untouched for almost a month. I was so mad I told the dealership they could keep my car and that I would purchase another one, which I did. After I sold back my 2017 Escape back to the dealership y’all took my 2017 Escape the next day and put the new engine in it so that y’all could put it out on your used car lot and sell it by Monday. Do you realized how made I was because your people couldn’t get my car fixed for me but they could so that they could sell it to make money. Right then and there I should have learned my lesson about your dealership but I gave y’all another chance and then y’all dropped the ball when I started getting the run around with my daughter’s car and come to find out no one had even looked at her car either because I found out her car had been sitting in the back of your dealership untouched and unseen. That was the straw that broke the camels back I will do my business elsewhere at another Ford dealership but never again at yours.

March 31, 2021

If I could give this place 0 stars I would!! Lies and typical "used car" sleaze ball representatives who lies about your deal being done! Lie that "it will be completed when you walk in the door" and the More

by Bonnie L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Norris Nash
Apr 05, 2021 -

AutoNation Ford Burleson responded

Hello Bonnie, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 522-3224. We would appreciate the chance to turn your experience around. Take care.

February 04, 2021

December 1, 2020 - Went to AutoNation Ford Burleson to make an appointment for the panoramic sunroof to be repaired for the 5th time. I was pleasantly surprised when the service advisor told me I could dr More

by Scott in Texas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Angela & Fernando
Feb 09, 2021 -

AutoNation Ford Burleson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 522-3224 -- we hope to hear from you soon.

Feb 09, 2021 -

Scott in Texas responded

After the December issue I spoke with Linda and was hopeful the horrible communication and long wait times would be corrected. At this time there is nothing that could be done that could win back my business. I did finally get my truck back but I had to show up and tell the service advisor I was there for a vehicle because after 3 weeks in the shop I needed a truck over the weekend. He showed me what was holding up giving my truck back - a $20 price difference that he had been waiting to hear back from the warranty company about all week. Yes, my truck had been ready for 3 days but I wasn't told I could pick it up because they couldn't work out a $20 discrepancy.

January 17, 2021

Brought my 2020 F-150 in for first oil change. When checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the t More

by Ford Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody?
August 18, 2020

Horrible Customer Service from the Service Department. I have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had tran More

by 18 Mustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
2nd Desk I think
February 04, 2020

Kate Slone3 reviewsjust nowSomebody keeps deleting my Kate Slone 3 reviews just now Somebody keeps deleting my review. Hmm can’t imagine why! A mess!! I bought a car from AutoNation. My mistake wa More

by Katemslone
Recommend Dealer
No
Employees Worked With
Tim and Melvin
September 09, 2019

Vehicular xxxx. Thats what it should be called. Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to More

by Jimmy Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Belota
September 07, 2019

Worst experience ever Run! They lie, evade and deceive! Robert Young was a horrible sales person who was lazy and full of lies and evasion! Tom Bandola in finance will s More

by Trusted too easily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Young, Tim Bandola.
June 14, 2019

There answer was buy a new truck... $155 gone with no answer 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Se More

by Mardee57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy,
August 02, 2018

Rude Insulting Dishonest Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I h More

by Screen Name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown JoeBob
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