AutoNation Ford Burleson

Rude can't be bothered service center, extremely poor custom I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of I am one of the unfortunate owners of a 2011 Ford Fiesta. After the first year of ownership as the clutch system built into the shifting mechanism of the automatic transmission started giving me problems I took it in for service. Was treated like they had no idea what I was talking about and they would check the car out, adjust the clutch and say nothing really was wrong. Over a course of 1.5 years this went on almost every 90 days until they finally admitted there was a recall on the clutch system but it has to go totally out before they can replace it, and there are so many there is usually a 6 month wait but the car would still be drivable. Finally this was replaced. Now the car is six years old and air conditioning system is problematic. I take in for service and the young girl Ann had to be interrupted from the man (employee) sitting in her booth so I could get help. She was rude and could of cared less about helping me. The quote given to me 3 days later was for almost 4 times more than it should have been. I told them not to fix it and I would be in to get the car. When I arrived the woman taking payments had me fill out a 4 question rating. I asked her if this was for when I first took the car in or for now? She said oh for when you brought the car in to us. I answered all (4) as poor. And yes I was charged $100 just to be told my cooling fan was out. Back to the woman taking my payment. She hands me keys to a car and I told her they were not my keys. She said yes they are, I said well not unless you put them on a new key fob because this is not the key I brought in. She says well I think they are. I said ok well could you point me to the car they will start because if it is better than the piece of junk I am driving now I will be happy to take it. She then says just a minute. About 3 minutes late she comes back with my key and says here. I said ok could you point me in the direction of my car. She says it is outside behind that wall. I go outside walk up one side of the service lot and down the other and no car. I go back in and said you are going to have to come point my car out as it is not out there. She is obviously put out by having to come outside and as she steps outside and a man is walking by, she says his name and tells him to go find this lady's car and walks off. This man literally holds my key fob in the air and begins clicking the button. I do not have an alarm so he is obviously listening for lock click. He literally does this for over 5 minutes and the car winds up in the very back of the service lot behind a gated area, no where near where the woman had me looking. Seriously I will never come to this place for anything. If I am stupid enough to ever buy a ford again it will not be from the Burleson dealership. I will go somewhere that values their customers whether it is sales or service. You have lied to me from the beginning of my experience with you, knowing full well the car was a big problem child and now involved in a huge class action lawsuit. Honesty and kindness would of went a long ways with keeping me as a customer. Where you find your help out and your screening policy of hiring them leaves a lot to be desired. This customer will not be giving any of their business to you again. More

Bought two Cars Over the phone, were ready and waiting Robert Young was a great salesman and the cars were ready and waiting upon arrival. Signed paperwork and left-great service, fast and friendly. No h Robert Young was a great salesman and the cars were ready and waiting upon arrival. Signed paperwork and left-great service, fast and friendly. No haggle or BS all was as promised! Would do business again! More

Tires Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs Asked for a specific tire and was shown the exact tire on THEIR screen before purchasing. The tire ended up being the same brand but without the specs I had asked for. When asked why it did not come with the raised white lettering, they informed me that that tire did not come with raised white lettering. I should have made them take them all off but I was in a time crunch. More

Made it happen!! There are plenty dealerships in the metroplex, but none like Autonation Ford Burleson. I walked on the lot with "a deal" from another dealer , explor There are plenty dealerships in the metroplex, but none like Autonation Ford Burleson. I walked on the lot with "a deal" from another dealer , exploring options. I was met by Melvin and after explaining what I was looking for he immediately went to work. Though it took 24 hours with Misty's assistance and both of there diligent efforts,they made it happen. They went above and beyond shat I was looking for, from beginning to end!! Now I have a 2017 Fusion and the payments are less than what the other dealer qouted on the pre-owned vehicle they were proposing. Hurry and go see Melvin and Misty the will make it happen, no gimmicks, no lies, no run around!!!!! More

Clueless Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was to Called earlier in the day to see about a last minute alignment on my f250 which was pulling hard to the left before I left town for the weekend was told there was a 6:00 pm opening , with dis belief , I questioned that late of an appointment and was assured it was open for that late , showed up at 5:55 , and was told my assigned adviser had left early for the day and they had. No one to do the alignment at 6:00 on a Friday afternoon... I wouldn't have expected it , but they made the appointment , so I didn't look for anyone else..will never take another truck there for service......obviously one hand doesn't have a clue what the other one is doing More

I feel ripped off, and lied to! When looking for a new truck, I found what I was looking for at AutoNation, Burleson on their website. I called to reserve the truck, and the salesman When looking for a new truck, I found what I was looking for at AutoNation, Burleson on their website. I called to reserve the truck, and the salesman told me he had it held for me for 48 hrs. When I was preparing to go purchase it the next day, I called, and was told they had traded it to another dealership. I kept looking and another one just like the first came available so I called the manager and he said he personally put it on hold for me., When I got their their finance guy, Guzman, said he had secured financing for me, which I had requested. Then He started the hard sales pitch about buying an extended warranty, which I repeatedly said I didn't want. Then he tells me that he could get me the policy with out increasing my payment.. Magically he reduces the interest rate by a quarter of a percent. Some where in their advertising they pledge not to manipulat interest rates to sell aftermarket programs or other items to you. "THAT'S EXACTLY WHAT HE DID!' Fast forward one year and 11,000 miles later. I noticed bubbles under the window tint on two windows. I contacted service and was eventually told they couldn't warranty the claim because, of all things, they hadn't charged me for the tinting of the windows when I purchased the truck. The service guy was sincerely nice, but said it was out of his hand, the decision came from a "Misty Ivey". Obviously some xxxxx they put in a managerial position. I cannot believe that with all the complaints that's on file against AutoNation Ford, Burleson, that FORD allows them to represent the Ford Motor Corporation More

Disappointed, feel lied to. First Chris "accidentally" sold us a a car with 300 miles on it instead of the one we looked at that had 13 his excuse was "it's the same car just a d First Chris "accidentally" sold us a a car with 300 miles on it instead of the one we looked at that had 13 his excuse was "it's the same car just a different VIN" well actually it's not because it has 300 miles that your people put on it driving it from Houston. Secondly we were sold the extended warranty which Jonathan repeatedly said "all you have to worry about is the gas." my wife tried several times to call the sales person to claim one of our 2 tanks of gas they offored to make up for selling us the wrong vehicle he never answered his phone and "never recieved" her messages he then said "you should have called my cell phone" and my wife said I did I still have your card. At that he looked surprised and said "I never recieved any messages.". Then while getting our plates we told them about the wiper blades that never worked properly and smeared and we were told that wearable items aren't covered under the warranty we purchased. We said that's not what we were told and asked to speak with someone. Jonathan came over in his sweet kind voice and said "Im sorry about the misunderstanding" and we told him what he said when he sold us the warranty and he admitted he says that but then he also said it doesn't cover wearable items. Well if it doesn't cover wearable items when we said "all we have to worry about is putting gas in the car" he should have told us yes and your wearable items like blah blah and blah not just simply yes. I feel we were mislead and taken advantage of considering this is our first time to purchase a new car. More

Dishonest salesmen This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet was for financing. I told them that I do not want their financing I was already pre approved by my bank for financing. I gave them my banker info for them to email it to her. Afterwards, the finance guy comes out the back with paperwork saying he contacted my bank and here's the paperwork. I ask him did he contacted my banker and he said yes. So I signed the paperwork and went to get my cashiers check for my deposit. That's when my banker informed me that she was not contacted and I would have been signing paperwork with them not the dealership. So I tried calling the finance guy Jason no answer. I called and spoke with Ben the manager and told him what happen which Ben was the one I told from the beginning I had my own financing(the manager). He said Jason will call me back and within 20 seconds he did. I 'm still at the bank at this time on speaker with my banker. I told Jason that he did not contacted my banker. He said you told me you wanted this bank financing and that's what I got you. I told him I handed you and card with my banker info on it and to email her the bill of sale. Jason then told me what's the big deal you wanted this bank financing and thats what you have. I replied that is not the point I gave you instructions as a customer for you to fulfill and you failed to do that and I then canceled the sale. Later Ben (the manager) called and said Jason told me what happened and he wanted to take over the sale and I can just deal with him to fix the issue. I told him no. He then said he would throw in a bedliner for the truck. I told him I'm not selling my self out for a bedliner I can get cheaper than they was going to do it for. Then Ben called me back about 2 hours later and said he told the GM what happened and they were going to knock off another 750. I doubt he told the GM. If so, he should have called me himself but that tells you about their customer service. I told him I will call him back tomorrow. Needless to say, I did not call back which they figured that out that the sale was over by then. Very unprofessional place and dishonest. I went to Five Star Ford in North Richland Hills and got a truck for 4K cheaper and a brand new 2106 verses a brand new 2015 they still had on their lot. This place was trying to sell me a brand new 2015 for more than a brand new 2016. F150 platinum by the way. Even though my credit was ran against my will. It was the best mistake they made for me. Thanks to Aaron Dias and Five Star Ford I am in a newer model truck for 4K cheaper. Stay away from this place and they will try to rip you off anyway possible. Their owner or GM haven't even claim their page on dealer reviews. That alone should tell about their pride,honesty, and customer service. But then again I would not claim this place if I was scamming customers of their hard earned money. 0 stars if i could. More

Frustrated I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have g I would like to thank Mr.Cross and Mr.Green. I previously posted our disappointment with this dealership. That has not changed. These 2 fellows have gone out of there way to help. When I picked up our vehicle today Mr.Green was dealing with customers. They did not look happy. I feel like his hands are tied on many issues. I am overwhelmed by the lack of care put in by the General manager and the sales manager. By the way we still have not heard from Misty. I can't in good faith recommend this dealership. I do however really appreciate the 2 men I mentioned before. More

Disappointed with used car sales manager. Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not Was not happy with the way i was spoken to by sales manager after i bought the truck concerning replacing my windshield. They replaced it but did not want to pay for windshield that was made for sensor. He was rude about it. More