AutoNation Ford Burleson

Brought my 2020 F-150 in for first oil change. When checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the t checking in with Cody I explained to him that one of the 4 door protective strips I purchased for about $100.00 looked BAD and, in fact, one of the tape strips was missing altogether. 2hr15min. wait for an. an oil change Appt. Cody then handed handed me the paperwork, pointed me to cashier and walked away without mentioning my concern. Nothing was said or done with the defective installation. This is an act of Very Poor customer service. With all the “Talk” about wanting satisfied customers this was a bad experience with ANF. Please remember there are many Ford dealerships out there. I will find a different one!! More

Horrible Customer Service from the Service Department. I have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had tran have had 1, not 2 but 3 bad experiences with this team. Customer service is poor, not helpful at all nor do they care about the customers. I had transmission issues with my personal 18 mustang the first 2 (Car accelerated by itself... Major Safety Issue). The guy did not want to attempt to have someone look at it that day during my scheduled time and wasted my time. (No rental car so I was stuck). Thanks Bryant Irving location for fixing it and taking care of the rental. Now I have my company car 19 Fusion with the seat belt locked. He told me to park it in line and it might take 4+ hours to look at it and it WILL NOT BE FIXED (His words not mine). Really??? I do not even think he was listening that it was a seat belt issue. More

Kate Slone3 reviewsjust nowSomebody keeps deleting my Kate Slone 3 reviews just now Somebody keeps deleting my review. Hmm can’t imagine why! A mess!! I bought a car from AutoNation. My mistake wa Kate Slone 3 reviews just now Somebody keeps deleting my review. Hmm can’t imagine why! A mess!! I bought a car from AutoNation. My mistake was not getting a warranty on it but I had bought the last four cars from them so I was confident that I would get another good vehicle. It definitely looked the part. Had electrical issues when I bought it and Melvin was aware of it and I told Tim when I signed the paperwork he said that Melvin would be taken care of that for me. Was never done. Before I bought it they had it twice trying to figure out what was wrong with the electrical but I don’t think anyone even bothered looking at it. They never once had an answer but they did assure me it would be taken care of. Never was. Also about a month and a half later still didn’t have my plates. Had to keep calling and finally they told me it was never inspected and I had to drive all the way back up to do that and I honestly don’t think they even looked at this car before they sold it to me. Anyways. Long story short. I am the typical single mom that had to get my past vehicles at the “tote the note” lots and this mess is exactly the type of problems that you get from those kind of lots. I was so excited to finally not have to deal with those types of vehicles. A nice reliable dealership that would not sell those kinds of vehicles. Not sure if it was because of my status as a single mother or that I was just a woman that could be suckered because that’s what I was used to for so long with that type of vehicle. Anyways. The rocker on driver side is out cam shaft has to be replaced transmission has to be serviced or something and it keeps jumping into 1 gear and no one can figure out what’s going on with the electrical. They however were very nice about going and picking up my vehicle after I told them what was going on and towed it to their facility but also sent it to meader Chrysler to be Evaluated but no one returns calls!!!! If meader hadn’t text me I would still not know where the heck my car is!! When I finally got someone to take my call they told me I needed to chill out! Went to see what they would give me to trade since couldn’t get anyone to take my calls and they wanted to give me significantly less. I’m not saying they owe me a new vehicle or get anything for free but if I can’t rely on a good car and that they look them over before I buy them. Why would I want to buy one from them. I bet there is no paperwork on this car where they looked it over mechanic wise anyways. But no responses or returned calls?!?! I don’t know if I would feel comfortable buying another vehicle from this place at this point. And they have had it going on two weeks and still nothing. I finally just told meader Chrysler to fix it and I’ll just have to eat my 6k I put down and will never ever buy another car from these crooks. I’m not even bothering with AutoNation anymore. I am however going to report to the consumer disputes. More

Vehicular xxxx. Thats what it should be called. Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to Took our vehicle to this location to have some recall work done on the vehicle. Apparently the door latches fail creating a potential for the door to come open at speeds, and the fuel tank has a tendency to loose ventilation causing it to implode on itself. Only place you can get this service completed at is the stealership. They took it upon themselves, without first securing my permission, to complete some sort of “inspection” on the vehicle in an attempt to upsell other services that they allege needed to be completed. Next thing I know, the car is 2 liters low on coolant and starts to overheat!! I contacted their customer relations person, and of course she made a few remarks insinuating that it wasn’t anything they did. Must have been the coolant fairy that came and drained a whole two liters off!!! They offered to have the car towed to their shop to “take another look at it”. Do you seriously believe I would relinquish control of my car to you a second time when you couldn’t get it right the first time and potentially caused irreparable damage? If my car were a woman, you’d be in pretty deep dog doo-doo for touching her in places without her consent. Just saying. Trust has been lost, I will never return to this place. More

Worst experience ever Run! They lie, evade and deceive! Robert Young was a horrible sales person who was lazy and full of lies and evasion! Tom Bandola in finance will s Run! They lie, evade and deceive! Robert Young was a horrible sales person who was lazy and full of lies and evasion! Tom Bandola in finance will sneak in backend products without you knowing, if you make the mistake of trusting them. Signatures from blank ipad show up on documents you never saw. Finance director, Mike kept the lies going. I don't know how these people sleep at night! Gave them the chance to make it right, they didn't, so we will deal with corporate, trade commission and consumer protection. Waiting on cancellation documents to get rid of vehicle protection package that I never approved. I wonder how long that email will take. I've never been so disgusted by anyone in my life until these people at Autonation. More

There answer was buy a new truck... $155 gone with no answer 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Se 04 FordRanger- 123,000 miles-CheckEngineLightON/SOLUTIONS:Rebuild-heads-$5000 or swap engine out for $9000. Turner's Pit Stop - $179 Fuel Induction Service FIXED More

Rude Insulting Dishonest Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I h Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal. After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170. More

What an amazing facility I started off buying a Ford Edge from ford auto nation and the experience was great. Kaci made everything fast and speedy and we were out in no time. I started off buying a Ford Edge from ford auto nation and the experience was great. Kaci made everything fast and speedy and we were out in no time. A few months later I got a flat tire and sent it to their service department where I worked with Randy and director Brandon. They did everything in the power to make me a happy coustomer and I was greatly appreciative to have bought a car from such an amazing company and group of employees!! More