AutoNation Ford Burleson

I have purchased many trucks and cars from this location. I have never had a major compliant until this last service. Scheduled my appointment and made it clear that I had to have my car back that day. Th I have never had a major compliant until this last service. Scheduled my appointment and made it clear that I had to have my car back that day. There was a warranty issue that had been address and parts ordered. I arrived at my 7:30 appointment at 7:15. Again, told guy I had to have my car back. He reassured me that there would not be a problem. Come to find out that it was never touched other than oil change. I called later that evening to check on it. Then was told that the part that had been ordered for my car was sold to someone else. After being reassured that the part was there. Very, very disappointed in how it was handled from receiving guy through to manager. More

I was really excited to buy a new Ford vehicle. I love Ford vehicles. They are very reliable. My recent experience at this dealership was very disappointing. Ford vehicles. They are very reliable. My recent experience at this dealership was very disappointing. More

Scott Lynch is always a pleasure to deal with and does a great job. 5 Stars. The vehicle was used and there were some holes in the inspection process. Not all of the owner manual and information is there great job. 5 Stars. The vehicle was used and there were some holes in the inspection process. Not all of the owner manual and information is there and the factory key code is missing, so I can't used that feature. Felt like it should have been recovered in the inspection process and ready to pass on. However, this is a great dealership and I will continue to use them and recommend them highly! More

I have a maintenance agreement so I get my oil changed my tires rotator etc at no cost cuz I paid for that front great I made an apartment 3 weeks ago at 4:00 on Monday the 26th I get there at 3:40 they che tires rotator etc at no cost cuz I paid for that front great I made an apartment 3 weeks ago at 4:00 on Monday the 26th I get there at 3:40 they check me in and then they tell me it's going to be 2 hours Ended up being two and a half hours I'd ask for a car wash which I had to complimentary car wash from an issue from the last time I got my oil changed They failed to tell me it was going to take 4 hours so of course I didn't get the car wash Further apartments if it's going to take two and a half hours get your car oil changed and tires rotated you should have the courtesy of calling people and let them know ahead of time I had to take off work to get this done which was fine I wouldn't expect him to sit there for two and a half hours Maybe you should over look over your appointment schedule :( ;( More

Quality service, they go out of there way to keep their word. When I bought my truck it required a rather expensive part. They went ahead At their expense ordered and installed it. word. When I bought my truck it required a rather expensive part. They went ahead At their expense ordered and installed it. More

I took my car to have the auto start looked at. My service tech was very honest with me and saved me from having to spend a lot of money that I didn't need to. Most places would charge just to get a b service tech was very honest with me and saved me from having to spend a lot of money that I didn't need to. Most places would charge just to get a buck. Thanks again for the honesty. It was most appreciated. More

1st time back for service. Give then a 12 on a scale of 10. New front install estimated at 2 hours. Done in one hour. 10. New front install estimated at 2 hours. Done in one hour. More

Autonation Ford Burleson is without a doubt the worst dealership I have ever dealt with regarding service. I scheduled my first appointment online and requested a loaner. When I got to the dealership the dealership I have ever dealt with regarding service. I scheduled my first appointment online and requested a loaner. When I got to the dealership there was no loaner available and I had no choice but to reschedule the appointment after driving 25 miles. The second attempt I met with Fernando Cano who lied to me about the repairs on my vehicle and once again left with nothing done. I tried one last time with service advisor Matthew and the complete lack of communication made it impossible to do business with this dealership. Once you drop your vehicle off you won’t hear from them again until you show up and track down a person in person to speak with. Do yourself a favor and AVOID this dealership for your service needs trust me you won’t regret it. More