AutoNation Ford Burleson

They are one of the greatest dealerships I've visited and trust me ive visited many Ford dealerships. My experience started by not keeping pass an hour waiting onnthe purchase of my new f150, not only was gr trust me ive visited many Ford dealerships. My experience started by not keeping pass an hour waiting onnthe purchase of my new f150, not only was grauranteed a new truck but the amount saved, the amount given for my trade in and the warranty were all appreciated thank you ford burleson. One more thing when a sales rep is willing to accompany you to your home and unload and disassemble your bolted on tool box says something about the personal at this dealership. Again thank you ford burleson. More

Had appointment at 7:15 truck set for 1 hour or so. Tech took it in and set again for a while. Took brakes apart then it set for 30 min or so before being worked on again. Tech did at least 2 oil changes took it in and set again for a while. Took brakes apart then it set for 30 min or so before being worked on again. Tech did at least 2 oil changes during the time he was supposed to be working on my truck. Thus the average on the review More

We received great customer service and highly recommend Melvin and Jimmie! Melvin and Jimmie! More

I was greeted quickly by Matt who was very pleasant. Knowledgeable, and understood my needs. After my vehicle was ready he came to me and went over everything and even answered a few questions I had per Knowledgeable, and understood my needs. After my vehicle was ready he came to me and went over everything and even answered a few questions I had pertaining to my 2020 F-150. More

Melvin Jones is the best salesman we have ever worked with, he got me the best deal, we are so happy with our new truck. with, he got me the best deal, we are so happy with our new truck. More

Appreciated Anna’s help in getting the recall taken care of of More

Courteous efficient service Craig did an excellent job without being overpowering. I appreciated that he continued after the first vehicle was sold without being overpowering. I appreciated that he continued after the first vehicle was sold More

Ford Edge was fixed in a day. So we could continue our vacation. Pat Womack, Linda Bilota and the Service manager were awesome. vacation. Pat Womack, Linda Bilota and the Service manager were awesome. More

AutoNation Ford Burleson needs better training and/or hold the Techs & Service Reps accountable for a "Job Done Right". I asked the Customer Service Rep to be sure that the Tires were Rotated when I bro hold the Techs & Service Reps accountable for a "Job Done Right". I asked the Customer Service Rep to be sure that the Tires were Rotated when I brought my F150 for Check Engine light & oil change. My truck needed a new O2 sensor and oil change. In addition to not Rotating the Tires, the Tech did not reset the Oil Life indicator. This is the second time in a row that the Service Tech failed to reset the Oil Life indicator. Are they actually changing the oil in my vehicle or just charging more than $100 to say they did? More

There’s a reason why I am a repeat customer at this dealership and it’s called customer service! dealership and it’s called customer service! More