AutoNation Ford Burleson

Professional service, but time consuming and very difficult to communicate with them. I was unable to get ahold of the service department over the phone to find out if my truck was close to being fin difficult to communicate with them. I was unable to get ahold of the service department over the phone to find out if my truck was close to being finished. Also, need to better train there clerks to use DigniFi. More

I Wish That I Would Have Known That Everything Would Be Accomplished So Quickly. I Could Have Stayed An Extra Hour And Taken My Vehicle Home Instead Of Asking My Brother To Take Me Home For My Day Of Sleep Accomplished So Quickly. I Could Have Stayed An Extra Hour And Taken My Vehicle Home Instead Of Asking My Brother To Take Me Home For My Day Of Sleep After Working All Night. I THANK YOU VERY MUCH!!!!! More

Truck sat for 2.5 weeks. After an update to the computer system/attempt to erase a recall I was asked to pick up my truck. They said if I continue to have to the same problems (which they said was a high pr system/attempt to erase a recall I was asked to pick up my truck. They said if I continue to have to the same problems (which they said was a high probability) then just bring it back in. Truck has the same problems. Customer relations told me on a Friday that she and her service manager, along with a mechanic would contact me on Monday. That never happened. Overall very disappointed on the service/lack of service received. If the service department knows that the recall needed to be fixed, then why no fix it while the truck was there for 2.5 weeks? More

My experience was great,they worked to find best deal that worked out for me that worked out for me More

Service is the worst it took 4 hrs for oil change & detail was not done detail was not done More

I would like to start off by saying that I had a bad experience working with South West Ford in Weatherford and because of that I decided I wanted to custom build a car online to cut out some of the com experience working with South West Ford in Weatherford and because of that I decided I wanted to custom build a car online to cut out some of the communication with dealerships. Fortunately, I had the opportunity to work with Kimberly at Auto Nation Ford in Burleson. She was amazing! I filled out a loan application online and she called me the very next morning to discuss my options. I told her about my experience and she went out of her way to ensure I had the best experience possible. She was transparent, patient, and helped me think through my options. I ended up purchasing an Explorer XLT off of their lot. The process was smooth and I never felt like I was being pushed into something I was not comfortable with. I highly recommend Kimberly and Auto Nation Ford in Burleson if you are looking to purchase a new car! More

i am always treated good and my experience is excellent i will use them on my next visit to service and when i buy my net truck or car there. will use them on my next visit to service and when i buy my net truck or car there. More

Quick and to the point. Had a deal worked out quickly. Truck was prepped and ready to go within an hour Truck was prepped and ready to go within an hour More

Nice employees that kept me informed on how my service was going while I was waiting. was going while I was waiting. More

Great service, very friendly and professional, I will definitely bring my vehicle's back here. definitely bring my vehicle's back here. More