AutoNation Ford Burleson

I brought in my Ford Explorer to have the recall work done. I scheduled an 8:30 am appointment which I was a few minutes early. However, they promptly took my vehicle in. I was under the impression that done. I scheduled an 8:30 am appointment which I was a few minutes early. However, they promptly took my vehicle in. I was under the impression that it would take a couple of hours so I was shocked when I returned that afternoon around 4pm to discover my vehicle had not been serviced. I did receive a call back around 6:30 pm that evening that my vehicle was ready. I returned the following day in which I was greeted by a sincerely apologetic Service Advisor, Christian. He explained that the service team was working on IPO's?? More

$180 for an oil change, three hour wait, then charge m $45 dollars for a new set of locking lugs where you lost the original to begin with. Then they charge me $55 to put them on. $55 labor to put on fou $45 dollars for a new set of locking lugs where you lost the original to begin with. Then they charge me $55 to put them on. $55 labor to put on four lug nuts? Are you freaking kidding me. I’ll never go back there again and I doubt I’ll ever buy another Ford product. My wife feels the same way, and she has a Ford Escape. More

I took my F150 in to get a prepaid oil change and have the paint touched up per the appearance package I had purchased a year ago. I was informed service did not handle the appearance package and they wou the paint touched up per the appearance package I had purchased a year ago. I was informed service did not handle the appearance package and they would give me a brochure to explain how to utilize this paid benefit. Due to the lack of help at the end of the day, the assistant service manager told me he would email my paperwork for todays service and failed to give me the brochure. Also, when checking in he told me I needed the recall service on my cameras. I told him I had brought the vehicle in for that at a previous scheduled appointment. He told me it wasn't done due to the parts were never ordered. He ordered them during this visit and would still need to get the vehicle back in at a later date to do the repair. I was never told at the time months ago that it had not been done. More

The Dealership provided service for the recall on my car, however, instead of doing the invoice under my name they invoiced it under my sister's name whom I live with. I had referred my sister to this Dealer however, instead of doing the invoice under my name they invoiced it under my sister's name whom I live with. I had referred my sister to this Dealership, however, we each bought our own cars through them. I have asked them to correct the error so that the repair reflects on my records and not my sister's records. To my knowledge this has not been done, because I have not been forwarded a receipt indicating the correction. Christian Asbury was very courteous and helpful. More

I always receive superior service @ this location. Your service is above and beyond my expectations. service is above and beyond my expectations. More

They went above and beyond for me, they took care of the problem the best they could and told me they needed to take it back to where I got it so can have it fixed properly and did what they could with out problem the best they could and told me they needed to take it back to where I got it so can have it fixed properly and did what they could with out charging me because it apparently was in an accident before I bought it. More

Kimberly and Richard were great. They were very helpful and excellent in keeping me up to date. If you need a vehicle these are the guys to go to. My best recomendation. and excellent in keeping me up to date. If you need a vehicle these are the guys to go to. My best recomendation. More

Christian Asbury was very courteous, service was good as usual !!!! Will be back for next service. usual !!!! Will be back for next service. More

Not sure why, but Autonation Ford went from $10 to $24.99 for a tire rotation. When I asked why, I was told “that’s just our price”. I told the guy I only paid $10 per visit in the past but he acted like h for a tire rotation. When I asked why, I was told “that’s just our price”. I told the guy I only paid $10 per visit in the past but he acted like he didn’t believe me. I have 6 previous receipts that show I was paying $10 per visit for a tire rotation. I would gladly share these receipts with this service department, but one would think they should already know what I was paying before just by looking in their system. Considering I paid $56 for the oil change, which is already more than I would pay at a quick lube place, you would think they would be reasonable on the tire rotation and not increase the rate 150%. More