AutoNation Ford Burleson

I was in on Monday morning but was unable to leave my Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You Expedition. Set an appointment for Tuesday morning. Left it and was called before lunch that it was ready. Excellent service. Thank You More

Service Director, James Holloway, turned a very negative situation into a very positive situation. Thanks to him all turned out good. situation into a very positive situation. Thanks to him all turned out good. More

I realize every industry is struggling with finding and retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that we retaining quality personnel - my frustration revolved in finding services not performed - gives me pause when I consider the many other tasks that were performed that I am not able to easily check. Response to would I recommend would be - maybe, with a caveat. More

Everything started off smooth and was happy with my purchase. Until exactly a week later my transmission starts going out on a vehicle they say was certified with their 125 point inspection. Not only purchase. Until exactly a week later my transmission starts going out on a vehicle they say was certified with their 125 point inspection. Not only am I currently out of a car right now but Everytime I call and try to speak to a Manager or someone to give me a status of my vehicle or try to get a rental I get no answer and have left numerous of messages and no one has yet to return them. The only option is to drive from North Fort Worth to the dealership to try and get some answers my questions. This really sucks as I paid for a vehicle I’m unable to drive and can’t get anyone to answer. I understand they will fix the car but no one is willing to help me with a loaner vehicle as that’s why I was in the market because I needed something reliable and currently have nothing. I’m sure this may be a one off but seems like they don’t care about customer service. Had it been their car I’m sure things would be different. More

Personel friendly & helpful. Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! Phone service not good. Could definitely improve on that And the wait time. Shuttle is great! More

Very pleased with mr Clint Maldonado, ordered a super duty and Clint was patient with all my questions, really appreciate his attention and response to my emails. duty and Clint was patient with all my questions, really appreciate his attention and response to my emails. More

I just made my 4th purchase with Autonation Ford Burleson and it has been a great experience every time. and it has been a great experience every time. More

Last time I will take my car to this dealership, price for an oil change doubled and the reason was they have to use Ford products only and I don’t buy it plus I was not warned ahead of time. For some rea for an oil change doubled and the reason was they have to use Ford products only and I don’t buy it plus I was not warned ahead of time. For some reason you can’t pay at the cashiers office you have to wait for the service writer, Fernando, to deal with other customers and phone calls – this is ridiculous and probably the reason they don’t come out and take care of you when you drive up. I’ve been a customer for many many years and I’ll be finding a new place to take care of my vehicles. More

Bought my Ford 2022 Bronco here. Friendly salesman. Comfortable facility. Even had a Coffee Bar (big plus!) Friendly salesman. Comfortable facility. Even had a Coffee Bar (big plus!) More

Fernando in the service department is fantastic. Great communication and was able to fit me into a time slot when they were busy. Great communication and was able to fit me into a time slot when they were busy. More