AutoNation Ford Burleson

Great people! Great service experience! Friendly, good customer service. Service was timely and Fernando was very helpful. Great service experience! Friendly, good customer service. Service was timely and Fernando was very helpful. More

Customer service in the service area likes a lot to be desired allow you to walk in and stand 10 minutes before someone will acknowledge you desired allow you to walk in and stand 10 minutes before someone will acknowledge you More

The service was good, quick, and I was very pleased with my experience overall, very professional. my experience overall, very professional. More

Called and set my appointment. Dropped off my truck the evening before. Was called by 10:00am the next morning letting me know it was ready to be picked up! Dropped off my truck the evening before. Was called by 10:00am the next morning letting me know it was ready to be picked up! More

I was traveling from out of town and got a flat tire. I also needed to drive to Houston the same day. They managed to fit my vehicle into their schedule, get the tire fixed, and sent me on my way withi I also needed to drive to Houston the same day. They managed to fit my vehicle into their schedule, get the tire fixed, and sent me on my way within a couple of hours. I greatly appreciate the friendly and professional manner in which I was treaged. More

Matt Masters was the customer service rep that took care of me. He was professional, informative and pleasant to deal with. of me. He was professional, informative and pleasant to deal with. More

Excellent service. Russell Stephenson & Tyler Lankford were great to work with. Handled finding me a vehicle within my price range and what I wanted. Russell Stephenson & Tyler Lankford were great to work with. Handled finding me a vehicle within my price range and what I wanted. More

I am very happy with the professionalism of AutoNation Ford Burleson. They went over the top to fix another check engine light while they had my pickup in for work, plus they made sure I had a ride to and Ford Burleson. They went over the top to fix another check engine light while they had my pickup in for work, plus they made sure I had a ride to and from my house. More

great job by everyone from service manager MATT on down great atmospher by everyone involved. great atmospher by everyone involved. More

This is the 3rd time I come to this dealership with an appointment that I made on line, they check in there system and said that I don’t have an appointment or can’t find my appointment in there system. I appointment that I made on line, they check in there system and said that I don’t have an appointment or can’t find my appointment in there system. I showed then my appointment and they don’t seem to care whether I have one or not .I hate the fact that I go to the trouble of making an appointment to make my service easy and they don’t seem to care but that’s that and I do have proof that I have an email appointment on my phone ,not sure why this keeps happening.This last time I when in to get my 60,000 mile service done I ended up only getting oil change. Really bad for business and really bad customer service in my opinion. More