AutoNation Ford Burleson

Always bring my cars to this dealership. Fernando is always courteous and informative. Best service rep. Fernando is always courteous and informative. Best service rep. More

I went to the dealership on 3/18 to look at new pickups. I went to the service department to ask about the recall on my company car. The service advisor would not set an appointment for me. He tol;d me to I went to the service department to ask about the recall on my company car. The service advisor would not set an appointment for me. He tol;d me to bring it back any day during the week and plan on leaving it. I went back on 3/20. There was only one advisor working and he was on the phone for the 10 minutes I stood there. Another customer told me she had been there for 10 minutes. She gave up and drove off. Another advisor finally showed up and after a few minutes asked how he could help. I explained the recall notice and he had a confused look on his face. After a few minutes of looking up my VIN, he asked me to leave the car with him. He called about an hour later and told me it was not a recall yet, just notification that one was coming and I could come get the car. The service appointment system is badly flawed. The last time I called and tried to schedule, the phones went to a non english speaking country who said they would have my advisor call. After a week, I went to another service center to get the work needed. The lack of service provided by Autonation Burleson helped make my decision to buy a 2023 F150 Lariat at Cleburn Ford. More

Svc mngr addressed problems, kept me aware of repairs & as promised trk was done in an few hours as promised. as promised trk was done in an few hours as promised. More

I purchased a used Subaru Crosstrek from Auto Nation, and the immediate assistance my family and I received from our salesman, Melvin Jones II, was extremely thoughtful, personable, and honest. I would absol the immediate assistance my family and I received from our salesman, Melvin Jones II, was extremely thoughtful, personable, and honest. I would absolutely recommend this dealership. More

I’ve never had my car serviced anywhere else. I bought my car from them over ten years ago and am happy with them. I bought my car from them over ten years ago and am happy with them. More

Dealer was very helpful and made sure that the pre-owned vehicle we purchased went through their inspections of the vehicle and made repairs of all issues they found in need of repair. Delivered vehicle in vehicle we purchased went through their inspections of the vehicle and made repairs of all issues they found in need of repair. Delivered vehicle in top notch condition. More

Kip took care of my needs. He is friendly, professional, knowledgeable, has great customer service care. He is my go to person because I trust him. He is friendly, professional, knowledgeable, has great customer service care. He is my go to person because I trust him. More

They fixed the issues I had and customer service was amazing. Would definitely recommend this dealership. amazing. Would definitely recommend this dealership. More

Have brought my vehicle there many times and have always had GREAT service. Will definitely continue to bring my vehicle there for service. had GREAT service. Will definitely continue to bring my vehicle there for service. More

We have gone to the service department here for many years.as we have a warranty on our truck that cover oil changes. We have actually not had many good experiences here but this time their service advi years.as we have a warranty on our truck that cover oil changes. We have actually not had many good experiences here but this time their service advisor named Dystanie Poe was top notch! I would give her a 10 star rating. She kept us informed all day until our truck was ready and she actually checked our warranty and had them go ahead and do services needed that were covered and didn’t cost us anything! More