AutoNation Ford Burleson

Donovan, my service advisor, addressed my issues in a professional and timely manner. Great job. professional and timely manner. Great job. More

Dealership was very attentive to my issues and communicated a fix for our problem. They went above and beyond to get our problem resolved. communicated a fix for our problem. They went above and beyond to get our problem resolved. More

Where do I start. ..they didn't rotate my tires as I specifically asked. Then the excuse was a nail in tire that couldn't be patched. Not true! The nail was in the thic ..they didn't rotate my tires as I specifically asked. Then the excuse was a nail in tire that couldn't be patched. Not true! The nail was in the thick part of my mud tires. Never punctured the tire. The only communication I received was a quote for $822 to rotate and balance. I said no to that. Still was under the impression I was getting my current tires rotated. Then when I asked about it. I was told it was the tred depth. My tires have 20k miles on them. So that made no sense. But, on top of that the service didn't even air the tire to level. I tool a picture of my dash when I received my truck. Also the oil life gauge wasn't reset to 100% Attention to detail and lack of communication played a roll in my dissatisfaction. Im not one to complain. And I normally can let things pass. But I scheduled this service and now I'm going to have to have my tires rotated else where. Not happy! FYI last time I was there i received a wash also. Not sure about that either. Just don't think I will be going back. Ive had 6 Fords and worked for Ford for 5 years I know this system. And I will be xxxxxx, at my guys for lacking to communicate something so simple. More

Very friendly courteous and knowledgeable really customer oriented Alanzo our service advisor was great and our vehicle looked great oriented Alanzo our service advisor was great and our vehicle looked great More

Traded in a truck, process was simple and fast. Easiest process I have been through. Easiest process I have been through. More

Douglas got me in and out. Went over the work that was done. reviewed what they found and offered to set up a follow up appointment to look into the leak they found. Went over the work that was done. reviewed what they found and offered to set up a follow up appointment to look into the leak they found. More

Friendly, helpful staff (Eder and Kevin) had me in the door, and off the lot in my new (to me) 2024 Mitsubishi Mirage G4 in less than 3 hours. It was a pleasure working with both of them. door, and off the lot in my new (to me) 2024 Mitsubishi Mirage G4 in less than 3 hours. It was a pleasure working with both of them. More

Service was over 3 weeks to schedule, and the service was not performed. Stated no issues to address at this time. Also, registration of my new purchase took 90 days to receive. not performed. Stated no issues to address at this time. Also, registration of my new purchase took 90 days to receive. More

They always do an amazing job every time I come here! Excellent service and friendly Excellent service and friendly More

Do not buy a used car from this dealership. They do not inspect used cars to see if they are sellable. I bought a Toyota Rav 4 and they informed me it drove fine. This was from the General Mana They do not inspect used cars to see if they are sellable. I bought a Toyota Rav 4 and they informed me it drove fine. This was from the General Manager. We drove it a couple days and it kept skipping when pressing on the gas pedal. They serviced the car, which took 7 weeks, and had to replace the engine mounts and fix the air conditioner. I told them to check the transmission since that was the issue with our previous car. Keep in mind, I tried to return this car 3 times. I even informed them the vehicle should never had been in the lot for sale. They said the transmission had no issues. We have driven the car for a little over 2 months with it being at our mechanic’s shop for another issue. The second time in the shop we were advised ( surprise, surprise) the transmission is going out. I will never do business with this dealership ever. You can’t get a hold of anyone in the service department. The service department takes forever and doesn’t do a good job. Management lies to you and the salesman we had did not even give us the time of day. Barely waited on us. Didn’t even take the time to test drive with us or go over the car’s features because another client was buying a brand new vehicle. Avoid this dealership at all costs is my recommendation. More