AutoNation Ford Burleson

I am still dealing with a company that is dishonest and very unethical. The will answer your bad review by saying so sorry give us a call and we will rectify the situation. Well Same thing, that is as far very unethical. The will answer your bad review by saying so sorry give us a call and we will rectify the situation. Well Same thing, that is as far as it went, the GM will not answer or return calls nor his subordinates. Just lip service on the review to save face I suppose, but it is very unscrupulous and dishonest to continue to ignore a patrons concerns. So I must give this place 0 for effort and one star because it wont go any lower. I would not take my daughters red flyer wagon to them for fear of it never coming back. My car they had 6 months and are still not agreeing to fix the situation. More

Kimberly is great representative. She was professional, informative and patient. We're happy with our purchase and the experience. She was professional, informative and patient. We're happy with our purchase and the experience. More

CAUTION! I always had good service until the beginning of a 6 month and still going nightmare. Turned my car in for some repair Aug 10th of 2024, then never s I always had good service until the beginning of a 6 month and still going nightmare. Turned my car in for some repair Aug 10th of 2024, then never saw it again until Oct. 31st 2024, tried to pick it up but they had left the sun roof open and it became a "rainbarrel" for them for, I suppose at least a couple of the months because the sunroof was stuck open and didn't work. I refused delivery until they fixed it, well, they got back with me on Jan 8th of 2025! and finally said it was ready. In the interim my family had some out of state travel that was needed so we were forced to rent cars to get it done. After all of that they were willing to reimburse for the cars because of their negligence but that has also been a lie. End result of the whole ordeal, a vehicle that was mia for me for 6 months! and has a mold smell that makes my wife having to bear the odor, and damage on the interior from the repair of the sunroof. I will not be dealing with this Autonation anymore after 25 years of off and on business with them. It is best to go a few miles further to find a stand up type dealer. More

They were very friendly and helpful. They listen to what I shared in helping me to find the car that I was seeking to purchase. This experience was a joy. Thank you. They listen to what I shared in helping me to find the car that I was seeking to purchase. This experience was a joy. Thank you. More

Very helpful with painting on new truck. Service coordinator especially helpful and friendly. Very helpful. Service coordinator especially helpful and friendly. Very helpful. More

This dealership has the worst service department of any I’ve ever dealt with. Stay clear of this dealership. I’ve ever dealt with. Stay clear of this dealership. More

Great Group of people to work with! Craig Parr took genuine good care of me. Craig Parr took genuine good care of me. More

From start to finish, the process was easy and fast. Michael Burrow is hands down the most pleasant person to work with amd Kevin in financing was just as awesome! Michael Burrow is hands down the most pleasant person to work with amd Kevin in financing was just as awesome! More

Honest, dependable, proactive, professional, caring, fantastic! This is my 2nd time purchasing with them and I will be back again when the time comes fantastic! This is my 2nd time purchasing with them and I will be back again when the time comes More

Great customer service…. Stellar work after the sale. I’d recommend others to come and buy from here. They set the standard for a great business to deal with. Maybe there w Stellar work after the sale. I’d recommend others to come and buy from here. They set the standard for a great business to deal with. Maybe there were no snacks like at 5 Star, but I got a better deal and that’s all that matters to me. More