AutoNation Ford Burleson

Do not go to AutoNation Burleson. They wouldn't let me buy a car without a protection plan, and then told me I could cancel it after I sign the papers. It took over a month to hear b They wouldn't let me buy a car without a protection plan, and then told me I could cancel it after I sign the papers. It took over a month to hear back from the finance person, just to continue to be ghosted. After contacting customer service, I finally got the cancellation paperwork as well as other needed information. I got confirmation that it was accepted and processed on 2/12/25 and that it would take 6-8 weeks. After trying to reach someone today 3/27/25 to check on the refund, one number (text) told me that it was processed as of 2/21 and that the refund would be sent to me. They also gave me a phone number, so I contacted that number at product cancellation. When I finally reached someone there, they told me it was just sent to processing today! This person told me that a Hunter Carey from AutoNation Burleson had just sent in the cancellation two days ago. The lady from this call could not tell me why I was given a 2/21 processed date, and then when I asked her clarify this difference in information told me the email and text I had must be wrong and then hung up on me. I'm beyond frustrated that AutoNation is dragging their feet on something I didn't even want to begin with. All I want is to have a date to expect my money back, especially since its already been 6 weeks! More

Good car falling apart tho . Fast process and great dealer great customer service at ford Fast process and great dealer great customer service at ford More

Great dealer, honest, and followed through on everything they stated! In and out the door in less 90 minutes start to finish! they stated! In and out the door in less 90 minutes start to finish! More

It was a very pleasant experience. I had called ahead and spoke to a salesperson that morning and explained what I was looking for. He said he would have the car out front and ready fo I had called ahead and spoke to a salesperson that morning and explained what I was looking for. He said he would have the car out front and ready for a test drive once I arrived. We walked into the door and requested the salesperson by name, he gave a quick rundown of the car and showed it to us and we did a test drive just like he had stated over the phone. We came back from the test drive and went into his office and did all the paperwork and drove the car home the same day. Very efficient and pleasant sales and buyer experience. Will recommend this dealership to future buyers. More

I am still dealing with a company that is dishonest and very unethical. The will answer your bad review by saying so sorry give us a call and we will rectify the situation. Well Same thing, that is as far very unethical. The will answer your bad review by saying so sorry give us a call and we will rectify the situation. Well Same thing, that is as far as it went, the GM will not answer or return calls nor his subordinates. Just lip service on the review to save face I suppose, but it is very unscrupulous and dishonest to continue to ignore a patrons concerns. So I must give this place 0 for effort and one star because it wont go any lower. I would not take my daughters red flyer wagon to them for fear of it never coming back. My car they had 6 months and are still not agreeing to fix the situation. More

Kimberly is great representative. She was professional, informative and patient. We're happy with our purchase and the experience. She was professional, informative and patient. We're happy with our purchase and the experience. More

CAUTION! I always had good service until the beginning of a 6 month and still going nightmare. Turned my car in for some repair Aug 10th of 2024, then never s I always had good service until the beginning of a 6 month and still going nightmare. Turned my car in for some repair Aug 10th of 2024, then never saw it again until Oct. 31st 2024, tried to pick it up but they had left the sun roof open and it became a "rainbarrel" for them for, I suppose at least a couple of the months because the sunroof was stuck open and didn't work. I refused delivery until they fixed it, well, they got back with me on Jan 8th of 2025! and finally said it was ready. In the interim my family had some out of state travel that was needed so we were forced to rent cars to get it done. After all of that they were willing to reimburse for the cars because of their negligence but that has also been a lie. End result of the whole ordeal, a vehicle that was mia for me for 6 months! and has a mold smell that makes my wife having to bear the odor, and damage on the interior from the repair of the sunroof. I will not be dealing with this Autonation anymore after 25 years of off and on business with them. It is best to go a few miles further to find a stand up type dealer. More

They were very friendly and helpful. They listen to what I shared in helping me to find the car that I was seeking to purchase. This experience was a joy. Thank you. They listen to what I shared in helping me to find the car that I was seeking to purchase. This experience was a joy. Thank you. More

Very helpful with painting on new truck. Service coordinator especially helpful and friendly. Very helpful. Service coordinator especially helpful and friendly. Very helpful. More