AutoNation Ford Bradenton - Service Center

Thomas Michael Sharp he was like a long lost brother from Michigan. We started joking around with each other and I felt I was visiting waiting for him to bring me a beer very congenial very professional very Michigan. We started joking around with each other and I felt I was visiting waiting for him to bring me a beer very congenial very professional very to the point such a jokester made the experience much more pleasurable than having somebody all humdrum and serious. The entire staff in the service area was very entertaining. Joking with each other, taking care of the customers and all of the paperwork in a very smooth flow, but still having a great time. This is why this is the only place I go to get my car serviced. Thank you for being there and make me feel safe. I’m getting the best service for my older vehicles open my next one from there too. More

No confidence in the service dept. Bought 2021 F 150 in on rollback (34000 miles) because it shut off in traffic and would not start. After arriving at dealer, it started and was mov Bought 2021 F 150 in on rollback (34000 miles) because it shut off in traffic and would not start. After arriving at dealer, it started and was moved to parking spot. That was on a Friday. I texted the service advisor a day later after recalling the error message I got when the engine quit. "Service Advancetrak." On Tuesday I went back to ask for a loaner and it was still sitting in the same spot. When I left with the loaner, the truck apparently was moved into the service bay. We were contacted by service advisor to let us know it was repaired. The service advisor could not adequately explain how the repair was related to the error message. On the service/warranty repair ticket, it indicated that a solenoid in the transmission needed to be replaced. Not related to the Advancetrak message. When we arrived to pick up the truck, a different service advisor brought the truck around. I asked to speak with the service tech, he wasn't there. I asked to speak with the service manager, also not there. I explained my concerns to the advisor and my lack of confidence in the service dept. This was based on a past experience with the same vehicle which ran out of oil after having it 3 months. Turned out a defect in the motor which we had replaced at Gilbert Ford in Okeechobee who has a phenomenal service dept. My truck is sitting in the driveway because I'm afraid to drive it since no one can explain how the error message is related to a solenoid in the transmission. Google research shows no related issues. Bottom line, I've made a deal to trade in this truck for a new truck at a different dealership. No confidence in AutoNation, no follow up either. If I could give them a zero I would. Never going back! More

To change a cooling line I had to leave my vehicle for 1 week and two days. You cannot make an appointment to take the vehicle and have it fixed the same day as other dealers. week and two days. You cannot make an appointment to take the vehicle and have it fixed the same day as other dealers. More

Eric was great working with us with our car. Would highly recommend Autonation Ford Bradenton. Would highly recommend Autonation Ford Bradenton. More

I have had multiple issues with the service department! The lack of communication was unbelievable! My service advisor was let go or quit in the middle of my service so communication did get better. I brou The lack of communication was unbelievable! My service advisor was let go or quit in the middle of my service so communication did get better. I brought my car in for a noise in the rear end and they told me it was fixed and I got there to pick it up and it still had the noise so I left it again. They had my car for 3 weeks for an oil change and the noise. I got a notice on my FordPass app that my tire was low the day before picking it up. They were suppose to rotate my tires and didn’t do that until I ask specifically if they had then finally they did. The was the second horrible experience I had with them! More

Brought my vehicle in with some rough idle issues. I had taken it to another dealer, who wanted to charge me 5000 dollars for a guess. Went to Bradenton Auto Nation Ford and they were able to correctl I had taken it to another dealer, who wanted to charge me 5000 dollars for a guess. Went to Bradenton Auto Nation Ford and they were able to correctly diagnose the issue and get me back up and running for 1500 dollars. More

Arrived was greeted immediately, although I arrived early, was processed immediately, Eric was very friendly, courteous and professional. Within an hour I was on my way. Totally happy with the results early, was processed immediately, Eric was very friendly, courteous and professional. Within an hour I was on my way. Totally happy with the results. More

Careless, sloppy work -did not finish before sending truck home - did not clear the engine code which was still lit up indicating a problem, had to drive right back upon their request and after fighting truck home - did not clear the engine code which was still lit up indicating a problem, had to drive right back upon their request and after fighting traffic was told our rep was out to lunch and no one was going to help, got upset and said I wasn't going to wait for him to return from lunch and there must be someone who could help, so one person out a room full all just sitting around eating and yakking, jumped up walked to my truck, stuck a key in and cleared the code which took a few seconds and it was done, he then huffed off without a word and left me standing there with no explanation of any kind, next day manager never returned my call when I had a question More

Andrew kept me updated while I waited. Very pleasant to work with. He also typically returns calls. Very pleasant to work with. He also typically returns calls. More

I had a recall on my vehicle and called and spoke with Andrew in the service department. They set up the appointment and had fast service when I arrived. I received a message with issues with my vehicle a Andrew in the service department. They set up the appointment and had fast service when I arrived. I received a message with issues with my vehicle and pictures to provide information on things I was unaware of. Not only did they fix 3 or 4 more recalls that I was unaware of they worked with me on my cost and helped me get my vehicle back and repaired in a timely manner. Thank you AutoNation Ford and also a big thanks to Andrew for his kindness and hard work in making me feel respected as a Ford owner. -Robert B More