AutoNation Ford Bradenton - Service Center

We purchased the extended warranty when we bought a used car in 2010. When the moan roof stopped working we took it back for service. When we got the car back it was covered in grease and dirt, all over the car in 2010. When the moan roof stopped working we took it back for service. When we got the car back it was covered in grease and dirt, all over the floorboards and roof. When my husband asked why it wasn't cleaned prior to us picking it up, one of the employees blamed my 3 year old daughter....even for the mechanics grease around the moon roof we just had them fix.... Not soon after the items that had to be removed to fix the moon roof started falling off, so we took it back for more repairs (for the items that were broken when they "fixed" the car. We were again accused of intentionally breaking these items! One of the salesman even told my husband that they hope to never see him again. My husband had to get loud and aggressive to get them to fix these items. After getting the car back, guess what, the moon roof wasn't working yet again! After getting the car backs again adds, we started noticing a rattling from the backseat, from under the roof, which had been taken off to fix the moon roof. My husband called the dealership and he was told to come back in on a Saturday morning. When he showed up no one was aware that we had an appointment and why we were there. After finally being acknowledged my husband was told to talk with a salesman to get a car to drive while ours was being worked on. None of the salesmen had any idea of what my a husband was asked to do, and when my husband began to get upset, from multiple times of being screwed abounds, they called him a jerk and threatened to call the police. All we wanted was for the repairs to be performed, as stated under the warranty, and have them fixed right the first time, no more no less. We have been call names, treated like xxxx and made to feel like we are putting them out. I could, never in a million years, imagine being treated like this from anyone, anywhere, especially a business that thrives on customer service. I would never recommend anyone buy a car here. You may be treated fine when buying the car, but dont expect any respect or true customer service once yours have signed your name on the dotted line. We will never buy another car from here and I have a personal goal of badminton this dealership anywhere I can. Facebook, better business bureau, google and to anyone who will listen. Please heed my advice and shop elsewhere. I juste want to save others the experience we have had. More

I had a huge problem with black mold on the convertible top of my car. Rick and Abe took care of me without breaking my wallet. Huge thanks to both of you! 1/3/12 - Still have black mold. No help fro top of my car. Rick and Abe took care of me without breaking my wallet. Huge thanks to both of you! 1/3/12 - Still have black mold. No help from Autoway at all! Do NOT purchase a certified pre-owned vehicle from this dealer much less an extended warranty as neither one means a thing. Ive been sick for 9 months now and the futures not looking too bright! More