AutoNation Ford Bradenton - Service Center

Appt made 1 week in advance for Tuesday morning at 7:30. Car was not looked at until Friday morning. At noon said go ahead with work, car not worked on until Saturday. Said the car was in the "queue". N Car was not looked at until Friday morning. At noon said go ahead with work, car not worked on until Saturday. Said the car was in the "queue". Not enough help is not an excuse for over booking appointments!! Also, car door has same problem as recall. Car was recalled but numbers on the parts on the door do not match the recall even though the door has the recall problem so Autonation closed the recall on the car. Car first in Dec 2020. In 6 months later still refuse to fix the door or call ford. This time at the service visit they told me to call Ford. I did who referred me to the federal Vehicle Safety Complaint line. Filed report. VSC line then asked me to call the Federal Trade Commission and file a complaint since Ford refused to help. All this over a $200 fix when I have been bringing my car there for years and just bought 4 new tires there in June and they told me that the door is definitely the same problem as the recall. Do have to say, the service rep Brandon was great with communication. If it weren't for him I'd probably be there yelling. As far as the sanitize question - my car had plastic, dirty papers and a dirty rag left in it. More

I'm happy with this Ford dealership. I think they treat their customers best out of the ones in the area. Everyone I have done business with has been very helpful. I think they treat their customers best out of the ones in the area. Everyone I have done business with has been very helpful. More

Went in for oil change and they found that the rear shocks were bad. They were replaced quickly and I was on my way. shocks were bad. They were replaced quickly and I was on my way. More

Friendly expert service and very polite helpful people. Our appointment for an oil change was immediately honored Our appointment for an oil change was immediately honored More

Very courteous and friendly. Took my car in at scheduled time of appointment. Waiting area was clean and bathrooms. Took my car in at scheduled time of appointment. Waiting area was clean and bathrooms. More

Brandon Silva fought hard to keep my business, I had contacted service several times for an estimate on doing the brakes on my vehicle and no one was at all responsive except for him. He is an extremely contacted service several times for an estimate on doing the brakes on my vehicle and no one was at all responsive except for him. He is an extremely good employee and is a definite asset to your team. While the rest of your service team failed he rose to the occasion and as long as I can continue to deal with him I will remain a customer. More

Matt Azriel, Service Advisor, was professional and friendly. However, it took 2.5 hours to service of our Ford Explorer to have it’s oil change & tire rotation, which was trouble… friendly. However, it took 2.5 hours to service of our Ford Explorer to have it’s oil change & tire rotation, which was trouble… More

Prompt attention upon arrival. Knowledge of service needed. Nice and clean customer waiting area. Knowledge of service preformed. Very pleasant experience. Knowledge of service needed. Nice and clean customer waiting area. Knowledge of service preformed. Very pleasant experience. More

Great Service. Recommend! They keep you informed of status of work, and even took care of some recalls! Recommend! They keep you informed of status of work, and even took care of some recalls! More

Went in for an oil change. The service was prompt, friendly and complete. Was out in less time than estimated. The service was prompt, friendly and complete. Was out in less time than estimated. More