AutoNation Ford Bradenton - Service Center

Great service. Met when I drove up by tech. Took me in and introduced me to my Service Advisor. He told me it would take a little longer than normal, as they were s Met when I drove up by tech. Took me in and introduced me to my Service Advisor. He told me it would take a little longer than normal, as they were short handed. That was nice to know up front. More

Fred is excellent. Solved a difficult problem with a calm and consistent approach with no panic. Thanks DC Solved a difficult problem with a calm and consistent approach with no panic. Thanks DC More

Great service from my advisor. Done on time and delivered quickly. Would bring my truck back again. Done on time and delivered quickly. Would bring my truck back again. More

Great service and great people. The waiting time was ok. It took a week to get app. The waiting room was clean The waiting time was ok. It took a week to get app. The waiting room was clean More

good attention, excellent service and answers to your questions, prices for services that fit your budget questions, prices for services that fit your budget More

I understand about supply chain issues and even staffing problems so the fact that it took nearly 5 weeks to get my truck fixed was not a surprise to me. All of my mechanical needs were taken care of. Lack problems so the fact that it took nearly 5 weeks to get my truck fixed was not a surprise to me. All of my mechanical needs were taken care of. Lack of communication was a huge problem for me though, no one answers the phone or calls back. Even if there was a lack of personnel, someone should still make customer service a priority - we do understand but being ignored is infuriating More

It took 9 hours to get oil change and tire rotation. That’s nuts. Will rethink service elsewhere. That’s nuts. Will rethink service elsewhere. More

Went for scheduled oil change. Took over 3 hours. I should have been called to reschedule. everyone in the room was there for 3 hours or more. Inconsiderate of our time. Took over 3 hours. I should have been called to reschedule. everyone in the room was there for 3 hours or more. Inconsiderate of our time. More

I have a brand new 2022 ford escape hybrid. The back hatch was not opening correctly. I scheduled the appointment for 830am. I arrived at 810am.The line to get to someone was extremely long. Ha The back hatch was not opening correctly. I scheduled the appointment for 830am. I arrived at 810am.The line to get to someone was extremely long. Having one porter is not an ideal situation when the scheduler is scheduling everyone for the same time. The car was not brought into the shop until after 9am. More

The Dealership needs to minimize SCHEDULED Maintenance work wait times. My last appointment last year I waited 2 hours and thought well.... COVID-19 as raging. I waited 3 hours for a standard oil change work wait times. My last appointment last year I waited 2 hours and thought well.... COVID-19 as raging. I waited 3 hours for a standard oil change this time. Unacceptable. The only reason I may consider returning is the Service Advisor Moses Loray! Moses made every attempt to explain why this wait was occurring and he was attentive to my concerns and respectful most of all. He assured me the Service Department and Dealership was aware and actively working to resolve this. Hope so.... spoke with other customers experiencing the same wait time and you will lose customers. To be clear - I had an appointment made a week prior to scheduled time. More