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AutoNation Ford Bradenton - Service Center
Bradenton, FL
642 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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642 Reviews of AutoNation Ford Bradenton - Service Center
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June 18, 2022
I recently visited AutoNation Ford in Bradenton for a routine service (LOF & tire rotation). The service department appears well staffed and very efficient. My service advisor was Andrew Bilan, who is fr routine service (LOF & tire rotation). The service department appears well staffed and very efficient. My service advisor was Andrew Bilan, who is friendly, professional and very customer service oriented. I was there less than two hours and on my way. Very pleased and would recommend them to anyone needing auto service, particularly for Ford. More
by Brian Estee
Employees Worked With
Andrew Bilan
June 16, 2022
Horn needed replacing. Tom ordered a new one and set me up with an appointment to install it. They gave me a ride home and picked me up when it was finished. They are custo Tom ordered a new one and set me up with an appointment to install it. They gave me a ride home and picked me up when it was finished. They are customer-focused! More
by Florida Man
Employees Worked With
Tom
June 16, 2022
Not sure who is giving them 5 stars, definitely not our experience! If there was less than 1 start, that would be my rating for the majority of my experience with AutoNation Ford Bradenton. The only except experience! If there was less than 1 start, that would be my rating for the majority of my experience with AutoNation Ford Bradenton. The only exception are the two ladies that answer the calls and took action to get me answers after I explained my extreme dismay at being unable to reach the service provider after 6 voice mails, I refused to be transferred yet again. To them, I give 10 stars because they stuck with it until I had a result. As far as the rest of the experience, we will never return to this dealership. The service writer was inefficient, did not return any phone calls (6 voice mails), didn't have information when we finally did reach him and left us hanging with no information on the status of our vehicle. When finally reached, we learned our vehicle was not complete and it would be the next day. When asked about a loaner car - it was too late because Enterprise was already closed. We had an appointment for the services requested - it was not like we dropped it off and said "when you get to it is fine". Clearly there is lack of organization and no regard for the difficult place it puts customers in. Whoever looked for the lock for our wheels rifled through the glove compartment and center console, it looked like the car had been vandalized. A simple call to us asking where the lock was would have saved them time and us frustration by having to put everything back as it was when the vehicle was dropped off. Service is the lifeblood of any dealership and a "customer for life" is normally their goal in a well managed dealership. I'm amazed with this poor of service department how they are even in business. More
by MO
Employees Worked With
Moses
June 16, 2022
I had an appointment. It took longer than usual to get someone to assist me when I arrived. The attitude of several of the attendants did not seem as positive and upbea It took longer than usual to get someone to assist me when I arrived. The attitude of several of the attendants did not seem as positive and upbeat as in the past. I was more surprised than anything else. More
by Kheath001
Employees Worked With
Moses
