AutoNation Ford Bradenton - Service Center

My experience with Auto Nation Ford in Bradenton FL was the worst experience I’ve ever had with a Ford dealership. When I first called them, I had to wait 3 weeks for an appointment. I dropped off the Tru the worst experience I’ve ever had with a Ford dealership. When I first called them, I had to wait 3 weeks for an appointment. I dropped off the Truck the 11th of November however my appointment was for the 14th of November. When I arrived, I met with the service adviser Moises. He took my information and proceeded to tell me that it would be another 5 days before they could look at my truck to which I responded that I had an appointment which took 3 weeks to get. Moises stated that it did not matter. I left disappointed to say the least. A few days later (about 3 days), I called for an update but did not get a respond. About 5 days later, I received a call from the adviser Moises who reported that it appeared my truck had rodent damage, and it was going to take at least 10 hours to determine the extent of the damage. He asked if I had car damage insurance because it was going to be extremely expensive. I told him I was not going to place a claim on my insurance and that I was going to pay for whatever the damage the truck had. He said OK and told me that he will let me know later. Another week went by, and on November 22nd I call for another update. The adviser tells me that he was waiting for a quote or mechanic update, and I told him to get the work done because I needed my truck. During a heated discussion, the adviser told me if I didn’t want to wait to pick up the truck. I became very upset at this time and I ask to speak with the service manager. I was transferred to Arnie. I explained my concern and complaint to Arnie. Once I mentioned the appointment, he stated that they don’t really have an appointment he added “it’s more like a reservation”.. I have never heard of that! A reservation!! At that time, Arnie estimated the repairs to be approximately $2800 to diagnose the problem but not the repair. I once again told Arnie that I NEEDED MY TRUCK and authorized the repair. He said OK and said he would get back to me. On the 25 of Nov., I texted Arnie for any updates. He said it would be early next week. On December 8th, I visited the dealership service area to get any update on the status of my truck, but Arnie was off that date. One of the service advisers was nice enough to looked up my truck status. He informed me that the computer had no information on my truck, and that no mechanic was assigned to it. I thanked him for looking and went home. On December 9th, I again reached out to Arnie. He placed me on hold and in a few minutes tells me my truck had “fallen into the cracks” and the truck has never been worked on! I could not believe what he was saying. I asked him if he wanted me to pickup my truck and he said no, he would get it done. Later that same day, he did call and told me he had some pictures showing the damage. On December 12, after 29 days, I was able to pick up my truck and it was in working condition. The cost was $2,600.00. As I was driving home in my truck, I noticed that the passenger seat cover had been removed in order for someone to check the seatbelt connection. I decided that I would rather lose my seat cover before ever returning to this dealership. It was the worst experience I have ever had. I will NEVER recommend this dealership. More

Dealership needs better communication between the service advisor and customer. I had to call several times to get the status of my vehicle when service was not completed when promised. advisor and customer. I had to call several times to get the status of my vehicle when service was not completed when promised. More

The folks at the write up counter were fantastic with great attitudes and fun.Keep up great attitudes and fun.Keep up More

Andrew in service is excellent but overall communication from dealer is suspect. They are getting better and nice people. from dealer is suspect. They are getting better and nice people. More

Excellent service. Clean and comfortable waiting room. Very nice and knowledgeable service represenatives. Thank you Dan! Clean and comfortable waiting room. Very nice and knowledgeable service represenatives. Thank you Dan! More

Daniel took good care of me during my visit for the ‘works’. The process could be a little faster and easier hat is an opportunity area ‘works’. The process could be a little faster and easier hat is an opportunity area More

Very friendly an helpful. This was my first time there and it wontbe the last. This was my first time there and it wontbe the last. More

I made the appointment and when I arrived everything went well. The personnel at the desk were very professional and I was happy with my experience. well. The personnel at the desk were very professional and I was happy with my experience. More

My son took my car in for me for a recall since I was sick I was not able too. When he arrived home he said that was the first time everything was on schedule. As soon as I arrived they took the right in sick I was not able too. When he arrived home he said that was the first time everything was on schedule. As soon as I arrived they took the right in and everyone was friendly. Usually we wood of been there for a few hours even if it was for an oil change. Keep up the good work. More

I had a nail in my tire. I called and made an appointment with service, as I do have the tire protection plan. My appointment was set for 1:30pm so I dropped the car at aroun I called and made an appointment with service, as I do have the tire protection plan. My appointment was set for 1:30pm so I dropped the car at around 10:30am, since I was leaving it there anyway. I heard nothing from the dealership that day. I called the next day to check on the car and was told it was done. I had also asked for a car wash while they had my car. I was told "no problem that would be done" When I went to get the car. it had not been washed. The not being washed I can handle but the lack of communication needs some work. As a customer I don't feel I should be chasing down the work that is being performed on my car. More