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AutoNation Ford Bellevue - Service Center
Bellevue, WA
468 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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468 Reviews of AutoNation Ford Bellevue - Service Center
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December 17, 2023
Excellent customer service from check in to check out. Advisor called to ask for more detail on the issue I described to make sure they were looking at the right thing. Clean waiting area too. Advisor called to ask for more detail on the issue I described to make sure they were looking at the right thing. Clean waiting area too. More
by Lakeside182
Employees Worked With
Donovan
December 13, 2023
I went to this dealership for a routine 100K mile service, but the dealership identified some severe issues with my F-150 that needed to be fixed. They were really helpful and despite a few delays th service, but the dealership identified some severe issues with my F-150 that needed to be fixed. They were really helpful and despite a few delays that were out of their control, they offered me great service and transparency. Donavan, my service advisor, was very communicative and honest. He even helped work things out with my extended warranty company. More
by Andrew S
Employees Worked With
Donavan
December 05, 2023
Service itself was fine. But, I was waiting for my car. I came for an oil change (and potentially another fix that would have taken longer). My car was ready after about But, I was waiting for my car. I came for an oil change (and potentially another fix that would have taken longer). My car was ready after about an hour. No one came and old me, no updates, not texts, etc. Given the other service would have taken a while, after a few *hours* I went to pester the service guy to see how that was going - only to find out the car was done and just sitting there because they couldn't be bothered to update. When I take my spouse's car to Toyota, I get texts/updates throughout. Ford should really up there came here - the bar is low and it isn't hard to do better (like telling paying customers in your waiting room when their car is done). More
by ford_owner_pacfic_northwest
Employees Worked With
dont remember
November 25, 2023
The dealership is pleasant to work with and we have always received good service. They always seem busy and service always seems to take longer than expected, but that is typical of almost all dealersh always received good service. They always seem busy and service always seems to take longer than expected, but that is typical of almost all dealerships anymore. More
by Amy F
Employees Worked With
Brad Fattore
November 23, 2023
Service team is outstanding! Donovan had my car ready to go in a couple of hours. Crew was informative and knowledgeable when I asked questions. Thank you Ford of Bellevue! Donovan had my car ready to go in a couple of hours. Crew was informative and knowledgeable when I asked questions. Thank you Ford of Bellevue! More
by Nancy Lorge
Employees Worked With
Donovan
November 13, 2023
I worked with Donavan on a recent service request for my Ford Bronco. This involved ordering a part and using Ford Pass points. Donavan was eager to help and very informative when discussing the service. Ford Bronco. This involved ordering a part and using Ford Pass points. Donavan was eager to help and very informative when discussing the service. More
by neos281
Employees Worked With
Donavan Callahan
