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AutoNation Ford Bellevue - Service Center
Bellevue, WA
463 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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463 Reviews of AutoNation Ford Bellevue - Service Center
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August 23, 2021
My experience is with the service department only. Took my 2012 Ford Escape in for it's 100,000 mile check and I felt like they completed the work for a fair price and also in a much appreciated timeline a my 2012 Ford Escape in for it's 100,000 mile check and I felt like they completed the work for a fair price and also in a much appreciated timeline as I didn't want to leave my car there overnight. Thank you guys. More
by Kristi
Employees Worked With
did not work with sales dept.
August 16, 2021
Shame on you AutoNation "Ford of Bellevue" for gouging your loyal customers! I have a 2016 Limited F150 purchased brand new with a Platinum Service Plan ($3800). Two tire pressure sensor faults ( 2 TEA your loyal customers! I have a 2016 Limited F150 purchased brand new with a Platinum Service Plan ($3800). Two tire pressure sensor faults ( 2 TEA PMS Sensors), outdated GPS maps, and 2 days after dropping the truck off for early bird service, I called the shop. Mike the service advisor quoted me $265.52 per tire for repairs. He explained that the batteries go 'bad' in these self contained sealed units after 4-5 years. He went on to explain that I should do all four and that the 'update' on the GPS maps would be $320.95 + Tx. Of Course, ZERO of this covered by my very expensive top of the line service plan because the units did not fail mechanically. It was the batteries.....and batteries aren't covered. He did admit that there was a 'gray' area in contract interpretation. But blamed that on FORD Manufacturing who said it was not covered after he put the part number into the computer. Off the phone with AutoNation, I called Big O Tires who was more than happy to replace all 4 sensors in the tires for $80 ea. or $320 +tx total. Off the phone with Big O, I called Ford Manufacturing co, They said the I didn't need AutoNation to do the GPS map update. They said I could simply hook the truck up to WIFI and do it myself in seconds for free. Which I ended up doing. Off the phone with Ford Manufacturing, I called AutoNation back and explained to Mike what I had found. It took Mike approximately 10 minutes to 'Check with his parts guys' and call me back with a comparable $80 price per tire on the tire sensors. He said that he would 'give me a deal' by matching the price Big O had given me...But that I had to do all 4. He mentioned that these were OEM parts and not the cheapies the others install. He had nothing to say about the GPS map update. I authorized the repairs. It honestly seems like the wild west with the prices the Service Advisors are quoting....Especially in lieu of revenue lost to covid over the last 1.5 years. Like most services, prices have sky rocketed, and we the people pay and pay and say nothing. We should stand together and not let this happen. The sell us expensive vehicles with expensive 'peace of mind' service contracts with 'ambiguity at best' in a service plan I was sold and told was the bumper to bumper 'worry free' up to 75,000 mi. I'm currently at 38,00 mi and feel so betrayed, I want to sell it. But that wouldn't help us either. Used car prices are up 38% from a year ago. Any takers? WOW! More
by Scott
Employees Worked With
MIke Roberts (4815) Service Advisor
August 10, 2021
Great service. Paul in servicing is awesome, very professional. He made sure I understood what I services I was getting. It was a very busy time during my visit but he made sure all customers were ac professional. He made sure I understood what I services I was getting. It was a very busy time during my visit but he made sure all customers were acknowledged. More
by Joshua
Employees Worked With
Paul
August 10, 2021
I've worked with Steve the past couple of service visits. Communication is very good in person and over the phone. Service issues are always resolved, and my questions and concerns are always answered. Communication is very good in person and over the phone. Service issues are always resolved, and my questions and concerns are always answered. More
by David Brown
Employees Worked With
Steve Martin
August 05, 2021
very nice service people and very helpful on analyzing our service needs. Very organized folks at this dealership and very smart on the Ford vehicles. thanks for these great folks. our service needs. Very organized folks at this dealership and very smart on the Ford vehicles. thanks for these great folks. More
by Moby Dick
Employees Worked With
Josh
July 30, 2021
I have purchased two vehicles from this dealership since 2016. The sales experience has been very good. Based on where I live I don’t use it for service very often. In this case I was disappointed in the le 2016. The sales experience has been very good. Based on where I live I don’t use it for service very often. In this case I was disappointed in the level of urgency the team put forth to rectify a service issue that rendered the vehicle unusable. I had to have the vehicle towed in and it took almost a week and multiple phone calls to get resolution. I do understand the need for appointments for regular maintenance but this was a situation where I thought they could have stepped up and gotten the vehicle looked at sooner then they did and certainly could have provided more proactive communication. Throughout the process I was made to feel like I was bothering them when I called or stopped in for an update. More
by Zma1874
Employees Worked With
Don’t remember
July 30, 2021
I live in Seattle but drive to your dealership because of the excellent service department and the skilled technicians. I highly recommend and will return the excellent service department and the skilled technicians. I highly recommend and will return More
by aumicas
Employees Worked With
Dave Chartrand. Excellent , Stephanie Gibson
