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AutoNation Ford Bellevue - Service Center
Bellevue, WA
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
438 Reviews of AutoNation Ford Bellevue - Service Center
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August 10, 2021
I've worked with Steve the past couple of service visits. Communication is very good in person and over the phone. Service issues are always resolved, and my questions and concerns are always answered. Communication is very good in person and over the phone. Service issues are always resolved, and my questions and concerns are always answered. More
by David Brown
Employees Worked With
Steve Martin
August 05, 2021
very nice service people and very helpful on analyzing our service needs. Very organized folks at this dealership and very smart on the Ford vehicles. thanks for these great folks. our service needs. Very organized folks at this dealership and very smart on the Ford vehicles. thanks for these great folks. More
by Moby Dick
Employees Worked With
Josh
July 30, 2021
I have purchased two vehicles from this dealership since 2016. The sales experience has been very good. Based on where I live I don’t use it for service very often. In this case I was disappointed in the le 2016. The sales experience has been very good. Based on where I live I don’t use it for service very often. In this case I was disappointed in the level of urgency the team put forth to rectify a service issue that rendered the vehicle unusable. I had to have the vehicle towed in and it took almost a week and multiple phone calls to get resolution. I do understand the need for appointments for regular maintenance but this was a situation where I thought they could have stepped up and gotten the vehicle looked at sooner then they did and certainly could have provided more proactive communication. Throughout the process I was made to feel like I was bothering them when I called or stopped in for an update. More
by Zma1874
Employees Worked With
Don’t remember
July 30, 2021
I live in Seattle but drive to your dealership because of the excellent service department and the skilled technicians. I highly recommend and will return the excellent service department and the skilled technicians. I highly recommend and will return More
by aumicas
Employees Worked With
Dave Chartrand. Excellent , Stephanie Gibson
July 30, 2021
Chad and Steve are my go to service advisors and they always provide a top notch delightful service experience! Would highly recommend them for any future service needs. always provide a top notch delightful service experience! Would highly recommend them for any future service needs. More
by scoringdean
Employees Worked With
Chad, Steve
July 23, 2021
This dealership provides the most friendly and professional service I have received from any others. They always seem to go one step beyond. I would highly recommend them. professional service I have received from any others. They always seem to go one step beyond. I would highly recommend them. More
by Rodandsam
Employees Worked With
Paul Hinzpeter
July 22, 2021
It was my first time purchasing a used vehicle from a large dealer such as AutoNation. The sales experience was outstanding and I have enjoy the transactions. My Truck is being maintained and serviced by large dealer such as AutoNation. The sales experience was outstanding and I have enjoy the transactions. My Truck is being maintained and serviced by Paul Hinzpeter, Gold Team Member at AutoNation Ford Bellevue and he does an awesome job taking car of my vehicle. Thank you More
by hubjores
Employees Worked With
Paul Hinzpeter, Matthew Stockton
December 28, 2020
Unequivocally, worst customer service experience I have had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a s had in 35 years on this earth. Took my Ford Performance vehicle in to Ashley H @ Ford Bellevue Service for a simple change of tires. Literally, a single action item for low profile tires given the original Cup 2s on the vehicle were at the end of useful life. Upon taking inventory of the car, the advisor made a huge deal of the type of vehicle (which is fine, happens everywhere) and then proceeds to… 1. Tell me I need to get X, Y, Z after markets parts and only those parts 2. Provides an additional 1k in services that the RS “needs” – I am already paying you 1k for equipment – maybe try to install that sufficiently prior to trying to gouge a new customer for an incremental 1k? 3. Within the first 60 mins – I receive an AutoNation email from Florida (this dealer is in Seattle, WA) asking me to buy my Focus RS which I have never seen occur in the first 30-60 mins following checking in at a dealership a. When I bring this to the Service Attendants attention, she asks me if I “would like help routing it to my trash or spam folder?” – PNW passive aggressiveness at its finest 4. I then ask for an update at Hour 3 – to which she returns without an update and throws an east coast Ford dealership under the bus (“when was the last time you serviced this vehicle?” ; “If you don’t replace these lugnuts the wheels will explode”) 5. At Hour 4, when Ashley tells me it will be another 40 mins to finish the job and align the car, I ask her to take the vehicle off the rack because I am in danger of missing another appointment 6. Then, as she passive aggressively finalizes the bill for incomplete work, given the tires were not balanced, she breaks down and starts crying in front of me and is a hysterical mess which makes me extremely uncomfortable as the customer a. Also, makes it a point to state that this is “her livelihood and any negative feedback would impact her professionally” – completely unprofessional way to handle not meeting customer expectation 7. Given a woman is melting down in front of me and it’s a complete public spectacle, I am unable to question Ashley on why I have been overcharged by 40 percent on the brand new tires sold to me by AutoNation Approximately 40 days after the incident, I follow up with Josh M who is the GM of AutoNation Bellevue. I communicated to him the points above and he agreed that the situation was wholly unacceptable. He stressed I would work directly with him and he wanted to “make it right”. Therefore, I carved out MORE time to bring the vehicle back to Bellevue (I live in Seattle) and he also stated a $200 return for the overcharged equipment I voiced to Josh I would not write a review as long as the agreement was upheld. After calling Josh no less than 4 times following our in person meeting, he and his staff are unable or unwilling to send reimbursement for my time in addition to their dishonesty wrt equipment pricing. If you have a Ford Performance vehicle in the PNW and want literally the worst customer service experience possible with a healthy dose of white privilege and absence of honesty in transacting business, give Josh M @ AutoNation a call 😊 More
by v1ntage1
Employees Worked With
Ashley H
