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AutoNation Ford Bellevue - Service Center
Bellevue, WA
463 Reviews
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463 Reviews of AutoNation Ford Bellevue - Service Center
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February 10, 2022
Dealer or maybe just the service advisor wont honor the recall - door latch wont open in cold weather which I experienced. Service advisor Josh is providing inconsistent explanation of the recall issue: re recall - door latch wont open in cold weather which I experienced. Service advisor Josh is providing inconsistent explanation of the recall issue: recall vs extended warranty, permanent vs intermittent failure, all weather vs cold weather etc etc. Availability for a schedule is more than a week. Drop off for service at their earliest schedule in the morning ~7:20ish am. In addition to recall, I have two other service request i.e. brake and noise. The noise maybe related to brakes. No update or call on status so I called around 4pm to get update. Service advisor informed me they need more time to keep vehicle to investigate the noise that is hard to reproduce and alluding to as if they where working on it. What they did not know is I have car monitoring/tracking system. Car was parked in parking and no movement or opening of doors for 24hrs. I called the next day pretending I do not know and asked if they have been driving the vehicle or even check the brake concerns. Advisor was not completely honest until I divulged that I have tracking system. I ended up just picking up my vehicle and not continue with any service. What is the point of sending me recall from ford and recall reminder from dealer with clear instructions how to avail and with description of issue if that will not be honored or I have to like prove that there is an issue and have debate as stated above? What is the point of scheduling ahed of time if vehicle service cannot start on same day? And why not be transparent and straight up honest on the actual status and worked being done on the vehicle and not be caught lying thanks to my tracking system. More
by TrexMufasa
Employees Worked With
Josh Benjamin
February 08, 2022
Steve Martin was very helpful and informative. Appreciated that he knew my vehicle and my warranty. I was in and out much shorter then quoted! Thank you Appreciated that he knew my vehicle and my warranty. I was in and out much shorter then quoted! Thank you More
by Roy
Employees Worked With
Chris Martin
January 31, 2022
Was diligent with ordering a part for my truck. Professional and knowledgeable about a repair schedule and how they kept me informed on progress. Professional and knowledgeable about a repair schedule and how they kept me informed on progress. More
by Charles P
Employees Worked With
Josh Benjamin .....5 star rating.
January 28, 2022
Michael at AutoNation Ford of Bellevue is whom I've worked with on my last half dozen visits there in the past few years and I have never had a bad experience!!! He strives each time to make sure I kno worked with on my last half dozen visits there in the past few years and I have never had a bad experience!!! He strives each time to make sure I know what needs to be done, when it will be done, and the associated labor and part costs. He will also ask me before or even while the work is being done, if I have any other concerns or needs that have come to mind. He looks you straight in the eye and gives you 100% focus and attention as if I was his only customer of the day. It appears that his peers in Service are all a well oiled (pardon the pun) team who back each other up in many ways. This is how a dealer Service department needs to be run which also says a lot about the Management at AutoNation Ford of Bellevue. Thank you!!! More
by Karl (with a "K")
Employees Worked With
Michael Roberts
January 28, 2022
I purchased my 1st Ford at Bellevue AutoNation and as a long time patron with their service dept. since 2011. My advisor Paul, Always deliver excellence customer care & best advise in all my visits. You ca long time patron with their service dept. since 2011. My advisor Paul, Always deliver excellence customer care & best advise in all my visits. You can assured that when you service your vehicle here, you'll be well taking care of. More
by annaquince
Employees Worked With
Paul Hinzpeter
