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AutoNation Ford Bellevue - Service Center
Bellevue, WA
440 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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440 Reviews of AutoNation Ford Bellevue - Service Center
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February 25, 2022
Went down to get my license plates and mentioned to the salesman my hood was not properly aligned. He suggested we have service take a look at it. We moved the truck to service and chatted for a couple m salesman my hood was not properly aligned. He suggested we have service take a look at it. We moved the truck to service and chatted for a couple minutes. A tech walked by us and looked at the corner of my hood, walked around us to the other corner of the hood. "It's the bump stop," he said. He (Michael Roberts) opened the door, popped the hood latch, ignored my yapping chihuahua, closed the door, opened the hood, adjusted a couple of rubber-screw thingies and closed the hood. Two minutes and everything lines up! Nifty. Why no 5? Even I don't get a 5, so 4 is as good as it can get. Great dealer. More
by crazydave65
Employees Worked With
Michael Roberts, Tim Stakkestad
February 10, 2022
Dealer or maybe just the service advisor wont honor the recall - door latch wont open in cold weather which I experienced. Service advisor Josh is providing inconsistent explanation of the recall issue: re recall - door latch wont open in cold weather which I experienced. Service advisor Josh is providing inconsistent explanation of the recall issue: recall vs extended warranty, permanent vs intermittent failure, all weather vs cold weather etc etc. Availability for a schedule is more than a week. Drop off for service at their earliest schedule in the morning ~7:20ish am. In addition to recall, I have two other service request i.e. brake and noise. The noise maybe related to brakes. No update or call on status so I called around 4pm to get update. Service advisor informed me they need more time to keep vehicle to investigate the noise that is hard to reproduce and alluding to as if they where working on it. What they did not know is I have car monitoring/tracking system. Car was parked in parking and no movement or opening of doors for 24hrs. I called the next day pretending I do not know and asked if they have been driving the vehicle or even check the brake concerns. Advisor was not completely honest until I divulged that I have tracking system. I ended up just picking up my vehicle and not continue with any service. What is the point of sending me recall from ford and recall reminder from dealer with clear instructions how to avail and with description of issue if that will not be honored or I have to like prove that there is an issue and have debate as stated above? What is the point of scheduling ahed of time if vehicle service cannot start on same day? And why not be transparent and straight up honest on the actual status and worked being done on the vehicle and not be caught lying thanks to my tracking system. More
by TrexMufasa
Employees Worked With
Josh Benjamin
