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AutoNation Ford Bellevue - Service Center
Bellevue, WA
446 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
446 Reviews of AutoNation Ford Bellevue - Service Center
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May 03, 2022
Very poor and actually zero communication. I made an appointment for basic maintenance - oil change, tire rotation, etc. and when I dropped it off in the afternoon I had to ask when it would I made an appointment for basic maintenance - oil change, tire rotation, etc. and when I dropped it off in the afternoon I had to ask when it would be ready to which the answer was "not sure, are you leaving it overnight?" Why would you ask me that? I made an appointment so that I could get this done that day! I ended up leaving the car and did not hear 1 word until I called. At that point they had said they had a large back log and hadn't gotten to it. I ended up going back and picking my car up and taking it to a different place to get the oil changed. Zero communication, zero help. More
by hsankey
Employees Worked With
Not sure
April 29, 2022
There was a minor service issue that required attention. Josh said, "Just stop by when convenient and we will handle it." And that's exactly what happened. Excellent service. Josh said, "Just stop by when convenient and we will handle it." And that's exactly what happened. Excellent service. More
by Wally
Employees Worked With
Josh Benjamin
April 24, 2022
The service was exhilarating, I arrived on time, there was no wait, and the work was completed in the amount of time estimated. A wonderful experience. was no wait, and the work was completed in the amount of time estimated. A wonderful experience. More
by ftrexler48
Employees Worked With
Paul Hinzpeter
April 15, 2022
The service team at AutoNation is always engaging and professional. They ensure I am kept up to date with the service progress and any issues that may happen or be uncovered during service. Safety and cu professional. They ensure I am kept up to date with the service progress and any issues that may happen or be uncovered during service. Safety and customer satisfaction seem to be their number one goals. More
by Ben
Employees Worked With
Steve Martin
April 14, 2022
Michael handled the service appointment with a great attentiveness to detail, clarifying the questions that I had and making sure that my vehicle was ready to go in time for me to make it to work! attentiveness to detail, clarifying the questions that I had and making sure that my vehicle was ready to go in time for me to make it to work! More
by jourdan.johnston
Employees Worked With
Michael Roberts
April 11, 2022
This dealership is really good now. I have 2 vehicle purchases in the last year and the experience was very satisfactory. In addition, Paul in the service department is the best advis I have 2 vehicle purchases in the last year and the experience was very satisfactory. In addition, Paul in the service department is the best advisor I have ever encountered. Seriously. Scheduling service is never “easy”, but once you have your appointment you can be certain your vehicle will be in good hands. And the pricing is very competitive. Billy in sales had me out the door with a new Bronco Sport in less than 2 hours. A first for me. Nice work turning this into a great dealership. Good people. Thank you Ford of Bellevue!!! More
by Curtjohnson61
Employees Worked With
Paul in Service, Matt, Chris and Billy in Sales
