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AutoNation Ford Bellevue - Service Center
Bellevue, WA
440 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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440 Reviews of AutoNation Ford Bellevue - Service Center
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July 26, 2022
My service advisor correctly set expectations for the scope of recall service and timing for completion of the work. Service area of the dealership is clean and accessible, and the staff is courteous and scope of recall service and timing for completion of the work. Service area of the dealership is clean and accessible, and the staff is courteous and friendly. More
by geoffg
Employees Worked With
Steven Martin
July 22, 2022
Manager came over to find me in line, asked what I needed, and promptly scheduled me for an oil change the next day. Price was very reasonable considering dealership prices tend to run higher. Happy needed, and promptly scheduled me for an oil change the next day. Price was very reasonable considering dealership prices tend to run higher. Happy. More
by airbear1
Employees Worked With
Steve
July 21, 2022
I have brought my cars in for service at this dealership a couple times before and have not have an issue with my service until this last visit on 7/19/22. I scheduled my car in for a routine oil change. a couple times before and have not have an issue with my service until this last visit on 7/19/22. I scheduled my car in for a routine oil change. From the minute I arrived I felt uncomfortable. I was informed by Steve Martin, that my service representative was not in that day due to taking a personal day so he reluctantly said that he would help me. He then proceeded to try and sell me service that I did not need on my vehicle which was the 20K service. My car is at 17,800. I asked how much that would be and he threw a paper in front of me with a total of over $600! I told him I would not do it this visit but consider it for next time. I felt that he was not happy with that answer and his attitude was even more rude. He asked if I get free service on my vehicle. Since I bought my 2020 vehicle new, I have not paid for oil changes which I believe that I accumulate points on the Ford credit card. I asked if he could look that up which he replied, "I don't that number!" I was able to look up the number on my app and then he told me, kind of snarky, "You have a whopping $4." I opted not to wait for my car so was told it would take 1-1 1/2 hours. I arrived back at the dealership 1 1/35 minutes later and Steve was not there so I checked with another advisor to see what the status was of my car. I thought it was ridiculous that he could not tell me and that I had to wait for Steve. I waited for Steve for almost 10 minutes! Apparently the car was just being completed. He charged me for the oil change over $100. I just did not appreciate his attitude and find it ridiculous that no one else could not tell me what the status of my car is if my advisor is not sitting at his desk. Maybe I should just go to Jiffy Lube next time. More
by mustanggirlstacy
Employees Worked With
Steve Martin
July 20, 2022
I'd been putting off getting a new fender liner installed because I thought it would be a hassle to do. Worked with Michael at the service desk. He sent me to the parts department and I prepaid for everythin because I thought it would be a hassle to do. Worked with Michael at the service desk. He sent me to the parts department and I prepaid for everything needed for parts. He gave me an honest quote when I came back to the service desk. The guys there were funny to talk to and were very nice. Parts came in in 2 days and I had the car back within 24 hours of dropping it off. Terrific service team. They've earned my future business. Thanks Michael! More
by shortkad
Employees Worked With
Michael Roberts, Eric Fugelsang
July 20, 2022
From a Service perspective I have nothing but positive comments. Ford of Bellevue performs to exceed expectations. Service techs are very knowledgeable and customer focused. They accomplish what they comm comments. Ford of Bellevue performs to exceed expectations. Service techs are very knowledgeable and customer focused. They accomplish what they commit to do and look for opportunities to go well beyond expectations. More
by Keystone
Employees Worked With
Josh Benjamin
July 18, 2022
Steven Martin has been the most helpful with my vehicle over the past 4 years. I lived to Ellensburg but still drive to Autonation in Bellevue for all my mechanical needs. No one has treated me better or over the past 4 years. I lived to Ellensburg but still drive to Autonation in Bellevue for all my mechanical needs. No one has treated me better or helped me find the best prices in the area. He was just able to set me up with 4 new Goodyear tires with alignment for several hundred dollars less then Less Schwab was offering on lesser quality tires without an alignment. As long as I have service like this, I will always come here first. More
by jmaurer21
Employees Worked With
Steve Martin
