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AutoNation Ford Bellevue - Service Center
Bellevue, WA
461 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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461 Reviews of AutoNation Ford Bellevue - Service Center
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January 01, 2023
I had to rate the dealer low because of it service department. If they advertise they will include a service they should be held accountable to do it. I scheduled an appointment for warranty/service department. If they advertise they will include a service they should be held accountable to do it. I scheduled an appointment for warranty/service work and in the return email to confirm they indicate they sanitize your vehicle after every service. Plus you can purchase this option. I went through this same issue last warranty/service work. Josh assisted me both times and in my opinion he has horrible customer service skills. He emailed me this time and said he would not proceed with warranty work until he heard from me after the email that they do not do the sanitization work or wash or your vehicles. I call this misrepresentation of services advertised. I spoke with Chad the manager and he said the machine was broken. Which is it, do you do as advertised or a broken machine. I felt Josh was lying to me to get out of doing the work again. Yes, this happened on a prior warranty/service work visit and Chad had to step in. Chad did take my vehicle to another dealer and had the sanitization work done. For others make note and hold them accountable to what they say they will do. I also did not understand why Josh could not proceed with the warranty work and Chad did not as well. Very confused on their procedures. Here is the email chain. When you service your autoNation Ford Bellevue you can expect: Expert Service. Our TechXperts are factory-trained and ASE or Manufacturer-certified. A complimentary multi-point inspection. Complimentary vehicle sanitization with every service. Upfront service pricing. 12-month or 12,000-mile repair guarantee. Sincerely, Your AutoNation After-Sales Team RICHARD BENJAMIN AutoNation Ford Bellevue Next email. Good morning, Dave. Before I touch your car, I wanted to let you know that I have no way of cleaning or sanitizing your car. Please let me know if you want me to proceed with the service work. I won’t touch it until I get your ok to move forward with it. We haven’t washed cars in 7 years here and we stopped doing the sanitization some time ago. Let me know if you want me to proceed. Thanks Josh Benjamin AutoNation Ford Bellevue More
by toolman117
Employees Worked With
Richard (josh) Benjamin and Chad
December 29, 2022
My car was not running properly and I needed it to drive to Portland for my mom’s surgery. Despite the bad weather, being fully booked, and it being the holidays, Josh was able to squeeze me in, clear my ca to Portland for my mom’s surgery. Despite the bad weather, being fully booked, and it being the holidays, Josh was able to squeeze me in, clear my car for driving in time to get to Portland. Above beyond stellar service! More
by lascheurich
Employees Worked With
Josh, Chad, and Steve
December 23, 2022
We bought our truck from Autonation and have had all service done there since. We highly recommend! Paul in the service department goes above and beyond; he communicates in a timely manner and always pr service done there since. We highly recommend! Paul in the service department goes above and beyond; he communicates in a timely manner and always provides clear, easy to understand information. Its not often one builds a trusting partnership with a dealer/service department, thus we really appreciate Autonation in Bellevue ❤️ More
by Big truck
Employees Worked With
Paul and Chad
December 11, 2022
My recall repair was expertly and efficiently done. Since I am new to the area, I wasn’t sure what to expect. I was so pleasantly surprised to find such professional, helpful and friendly staff and ser Since I am new to the area, I wasn’t sure what to expect. I was so pleasantly surprised to find such professional, helpful and friendly staff and service. When I get ready to trade in my car, this will be my go to business. Thank you all very much. More
by waldabelle
Employees Worked With
Can’t remember
December 10, 2022
I was especially pleased with the kind service and Lyft rides home and pickup I received. I liked the fact that although I had requested only recall service that your people also checked my brakes, batter rides home and pickup I received. I liked the fact that although I had requested only recall service that your people also checked my brakes, battery, and tire wear. More
by Chuckshields
Employees Worked With
Anthony Barika
December 04, 2022
Josh is an excellent leader in the service department, focused on customer care and satisfaction. Professional, detailed oriented, respectful and efficient. focused on customer care and satisfaction. Professional, detailed oriented, respectful and efficient. More
by Keystone
Employees Worked With
Josh Benjamin
December 04, 2022
Had a great purchase experience in September followed up by a great first service experience. Everyone I’ve worked with has been upbeat and professional. by a great first service experience. Everyone I’ve worked with has been upbeat and professional. More
by Jspaulding@intven.com
Employees Worked With
James
December 03, 2022
Josh is an experienced service advisor. He knows his business, explains things in terms I can understand, and exceeds expectations that were set. He creates a positive impression of AutoN He knows his business, explains things in terms I can understand, and exceeds expectations that were set. He creates a positive impression of AutoNation Ford. More
by Wally
Employees Worked With
Josh Benjamin
