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AutoNation Ford Bellevue - Service Center
Bellevue, WA
438 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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438 Reviews of AutoNation Ford Bellevue - Service Center
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December 12, 2024
Nightmare at AutoNation Ford Bellevue: 7 Weeks of Incompetence and Neglect As a loyal customer of over 10 years, I'm appalled by the recent decline in service at AutoNation Ford Bellevue. My exper Incompetence and Neglect As a loyal customer of over 10 years, I'm appalled by the recent decline in service at AutoNation Ford Bellevue. My experience in October 2024 was nothing short of a disaster, reflecting a disturbing trend of poor customer service that seems to have plagued this dealership since summer 2024. I scheduled a "same-day service" appointment for a complex issue, likely covered by extended warranty. Instead of the promised same-day diagnosis, I was told it would take at least 3 days to look at my car. It actually took 7 days just to diagnose the problem after dropping it off. Communication was non-existent. The entire service department routinely shuts off their phone lines when overwhelmed, leaving customers in the dark. After two weeks of failed attempts to reach them, I discovered they hadn't even ordered the necessary parts, falsely claiming a two-week delay for warranty approval. The incompetence continued for 7 excruciating weeks. I was consistently fed lies about my repair starting "in the next few days”. When I finally gave up and went to retrieve my vehicle, they couldn't even start it. They had left my year-old battery to die in the cold for nearly two months! To add insult to injury, they left parts loose in my car and failed to reassemble components properly. The cherry on top? Another Ford dealership fixed the original issue with just one hour of labor - no parts needed. This ordeal cost me over $2,000 in rental car fees, plus additional expenses to recharge my battery, not to mention countless hours of stress and frustration. Attempts to escalate the issue were met with stonewalling. Service managers and the dealership GM were unreachable, and even Ford's corporate feedback channel yielded no response. It's clear that AutoNation Ford Bellevue has no interest in customer service or in jobs that don't immediately pad their bottom line. This appears to be a systemic issue at AutoNation Ford Bellevue. Recent reviews since summer 2024 indicate a change in personnel and a sharp decline in service quality. The dealership seems uninterested in any work beyond "express service appointments," preferring to hold vehicles hostage until customers give up in frustration. The lack of accountability is staggering. With no General Manager (the position is currently vacant based on a job posting for the role), there's no one to address these serious issues. AutoNation, the parent corporation, seems indifferent to the dealership's failures. I strongly advise anyone considering AutoNation Ford Bellevue to look elsewhere. This dealership has become a black hole for vehicles, time, and money. Save yourself the headache and find a service center that actually values its customers. More
by StevenN
Employees Worked With
Connor
November 02, 2024
Love this dealership ! !! The communication throughout the process of you dropping off your car and getting it worked on and them letting you know when it will be done is 10 !! The communication throughout the process of you dropping off your car and getting it worked on and them letting you know when it will be done is 10/10 Highly recommend this dealership!!! More
by Aidan
Employees Worked With
Josh, the manager and Jay the service advisor
November 01, 2024
Great job by this dealership on my recent repair - especially Alper my advisor. Excellent work by all the folks I interacted with but especially Alper and his constant communication via phone and tex especially Alper my advisor. Excellent work by all the folks I interacted with but especially Alper and his constant communication via phone and text on the status of my vehicle repair. More
by Leo
Employees Worked With
Alper and Donovan (Donny).
September 08, 2024
These guys treated me royally! I understand they are understaffed and weeks out on appointments but I had a minor but urgent matter that would have kept me from taking my van on a I understand they are understaffed and weeks out on appointments but I had a minor but urgent matter that would have kept me from taking my van on a trip in 5 days. Service Writer Conner said he’d see what he could do and found a tech (Brad) coming off lunch break who said he’d check it out. He came back w a temp fix until a part arrived 3 days hence and they got me in the following day to install it. I realize they wouldn’t have been able to help me like that if it wasn’t minor, but they didn’t have to do it anyway; they could have simply given me the next appointment 3 weeks out. Thank you Conner and Brad! More
by D.jefferson
Employees Worked With
Service writer Conner, Technician Brad
