AutoNation Ford Bellevue

Great buying experience, no hassles, no hidden details or add-on expenses. They were friendly, helpful, professional and behaved with integrity thought my entire experience. add-on expenses. They were friendly, helpful, professional and behaved with integrity thought my entire experience. More

Last Saturday my car stalled over 30 times in a 5 mile radius. I immediately took it into this dealership as this has happened before only the last time it was at 60mph on the freeway & there is no way to radius. I immediately took it into this dealership as this has happened before only the last time it was at 60mph on the freeway & there is no way to re-start a manual transmission at that speed. Although they were crowded Saturday, asked Josh to listen and take a look. He ignored me. As I was going out, the car stalled at least 10 times more. Again ignored. It would have taken 5 minutes for a mechanic to listen and drive 10 feet to see what was going on. Sunday, the stalling stopped. I went in this Monday morning to talk with the service manager. Josh, not the service manager, took about 10 minutes to find him & when the Service Manager came back he had a look of terror on his face. Whatever Josh said to him made him too scared to talk. He just shrugged his shoulders. It looks like Josh is the neighborhood bully. I wonder how many of there former customers won't come back. This will be forwarded to their corporate office. More

I've leased / purchased many cars over the last 30 years and my my experience at Ford & Lincoln of Bellevue and with Lior Keren was nothing short of pleasurable. Lior was very knowledgeable and extre years and my my experience at Ford & Lincoln of Bellevue and with Lior Keren was nothing short of pleasurable. Lior was very knowledgeable and extremely professional. We located the perfect car within minutes and I was driving off in my new vehicle in well under two hours! I would highly recommend Lior and Ford / Lincoln of Bellevue to all my friends. Keep up the great work Lior! More

Lior Keren is very friendly and well equipped with the knowledge of the vehicle's function and features. He has discussed all trim and feature differences per trim. He is an excellent sales person and wou knowledge of the vehicle's function and features. He has discussed all trim and feature differences per trim. He is an excellent sales person and would really work with you to give you the best deal. Also helped us decide that not all special features are actually needed, considering the purpose we wanted for the car, which is definitely true! We are happy with the 2013 Ford Explorer XLT we bought from their dealership. I would recommend to look for Erik Nino too, he is a cool manager and would really help you get a good deal. More

After a great deal of research and test driving we knew exactly what car we wanted and what features we wanted in it. We dealt with AutoNation Direct and found this to be a very straightforward approach t exactly what car we wanted and what features we wanted in it. We dealt with AutoNation Direct and found this to be a very straightforward approach to finding, and in this case ordering, the car we wanted at a price that was within reason without any significant hassles. As a member of the AutoNation group we dealt with Ford Lincoln of Bellevue as the contact and site to take delivery of the car. The staff at the dealership was very courteous and friendly. They made the entire process of purchasing the car very smooth. There were no added fees, surcharges or changes in agreed upon price. In fact, our final cost was somewhat less than we had been expecting. Their attitude and assistance made the entire experience a very positive one for us. I would not hesitate to recommend both the dealership and the AutoNation experience. More

Jeff Davenport did a great job presenting the Ford Raptor, which I bought. Jeff provided the information I requested then followed up with an invitation to visit the Ford & Lincoln of Bellevue dealer Raptor, which I bought. Jeff provided the information I requested then followed up with an invitation to visit the Ford & Lincoln of Bellevue dealership. My questions were answered and he managed the sales process without problem. He scheduled my first oil change, introduced me the Service Manager and before leaving he check with me to make sure I was satisfied. Jeff and the folks will get my repeat business when the time comes. More

Jeff Davenport shepherded me through the entire purchase process with expert and complete professionalism and helped me understand every step of the journey from needing a new car to driving away in my new process with expert and complete professionalism and helped me understand every step of the journey from needing a new car to driving away in my new pride and joy. I highly recommend both Jeff and the entire staff at Ford Lincoln of Bellevue. Thanks, Jeff! More

I had an Explorer that I purchased and had serviced here - always a problem with service. So, next I bought a Lincoln Navigator... but then this Ford dealership bought the Lincoln dealership. Tried their - always a problem with service. So, next I bought a Lincoln Navigator... but then this Ford dealership bought the Lincoln dealership. Tried their service again and had them charge me for things they didn't fix, seemed to always be adding things on to the price, and had several things they never could fix right. Finally started taking my Lincoln to the Ford dealership down in Kent (about a 30-40 minute drive) so I wouldn't have to deal with this place again. More

I was in contact with this dealership via the dealership website. I provided the exact details of the car I wanted to view and test drive. When I arrived at the dealership, I was not welcomed. I had to a website. I provided the exact details of the car I wanted to view and test drive. When I arrived at the dealership, I was not welcomed. I had to ask for assistance. There were 7 employees without customers and not one went out of there way to see how they can assist me. When I explained I had an appointment with Tim, they could not locate him. Tim arrived and when we walked out to the lot, he was not aware of which cars were available to sell or there specifications. He seemed very unsure of his inventory and we walked around the lots several times checking what car had what. In addition, we walked through mud and water puddles. To top all thigs off, they didn't have the car I requested to view. When I asked about the 2012 Ford Focus, they informed me this was a great car to look at as it had all the specifications I was looking for. They were correct. However, next to this car was a 2013 with this same specifications. Both were priced the same. When I asked why, Tim could not explain. Later that afternoon, Erick contacted me. He offered the 2012 at $21k. When I did my research, I found that the 2012 was selling for $19k at other dealerships, same car and same speificiations. When I asked why, guest what, I never got a response. The only response I recieved from the dealership was "we want to try to work with you". The intentions of the dealership was to sell me a car but the first rule was needed, what did I exactly want? What were the benefits of this car based to my needed? Where was the customer service? Why didn't I feel part of the process? Those are basic sales management skills that any business should have. Ford Lincoln Bellevue lost a customer because I did not trust you. I love the brand and the car, I was already sold on that. I am glad I went to Evergreen Ford, I am not a Ford customer again. I would suggest taking some associates for training at there dealership. They know how to treat customers. More

Being our second time buying a used vehicle at Ford of Bellevue this was another awesome experience. The salesman Lorenzo was very friendly, kind, helpful and smart. We arrived asking for an specific vehi Bellevue this was another awesome experience. The salesman Lorenzo was very friendly, kind, helpful and smart. We arrived asking for an specific vehicle but it was already sold, but then he asked his manager Gene Miyamura to look up the inventory and found another car even better than we originally wanted although it was in another dealership. Our salesman when to the other dealership to get the car, he also ensured that the car was already serviced and clean. All the paperwork process was smooth and in just a few we drove in our new car. We will definitely purchase our next vehicle at Ford of Bellevue as we are very very happy with the service. We will also recommend this dealership to our friends. More