AutoNation Ford Arlington - Service Center

Needed Oil Change and Recall done Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set fo Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set foot on Autonation Arlington as long as I live nor will any of my family members. Autonation Arlington aren't trustworthy bottom line. I suggest future customers do your homework and research before buying if not you've been warned More

Great service Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had mai Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had maintenance done. She is top notch when coming to treating customers well. This is why my next vehicle purchase will be from here. More

Awesome Service!!!! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! I brought my F250 in for service and I was very pleased to see women working on the QuickLane! Susan was very pleasant and I will return. Thanks! More

Like Family I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since I came in because I needed tires. Susan Ragsdale was my service advisor and treated me like her own family. She helped me to get the best price since they price match their tires. The service was extremely fast and I would defiantly go back just to see Susan! More

Great service! Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed m Took my car in for oil change and routine maintenance and had great service! I was in and out faster than I was told it would take. They even washed my car!! More

Great experience Dropped my Escape off for routine maintenance, a couple of recalls, and a handle had come off on the back hatch door. Requested a quote for a deep scr Dropped my Escape off for routine maintenance, a couple of recalls, and a handle had come off on the back hatch door. Requested a quote for a deep scratch as well. Tim took care of everything and more! He walked me through the work that was done, and three options for the scratch. He even washed and detailed the car, inside and out. We are moving out of Arlington but I will continue to bring my Escape back to them! More

Our Ford Flex overheated in traffic recently . It was towed to this dealership. The following day they got to it after 4pm..they diagnosed a water pump leak and quoted us $2500 to fix it!!! We picked up towed to this dealership. The following day they got to it after 4pm..they diagnosed a water pump leak and quoted us $2500 to fix it!!! We picked up and took it to Bird Kultgen Ford in Waco, TX. They diagnosed the fan and motor assembly. They fixed it for $800. The water pump was fine. Our Flex is back on the road. I strongly encourage you to get a second opinion if this service center has "diagnosed" your car. Plus, they are WAY over-priced on their quotes. Even it was a water pump, the highest quote I got out of 3 outside quotes was $1300! More

We were traveling back to Missouri, the screws in our starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would starter needed to be replaced. (2 screws) cost of 636.00 to get out of their! Charged for things could not have been done, because the vehicle would not start to do such a test!! I feel that since we had to have service, we we're taken advantage of. I wrote a letter to the customer service reprehensive, Linda Belota, have NEVER gotten an answer. (twice contacted) I was warn about this Ford dealership, should have listened. BEWARE! More

I took my Mustang in for service. The tension pulley needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to needed to be replaced. While I was there, Bankston arranged for a rental car for me under warranty. I picked my car up the next day, and unknown to me, the mechanic forgot to plug engine fan back in. I ended up with an overheated engine out in Odessa, TX. I was charged $104 for the repair, (Sewell Ford Odessa treated me right). I called my Service Tech and said the mechinic in Odessa said the fan had not been plugged back in. I said I wanted $104 and I also missed a day of work, but I would take just the $104. He said they would send a check. I called several times over the next 3 months and always the same thing, "The check is on the way". Finally, after months of this,, I talked to the accounting dept. and found out the check had never been requested. I finally received the check. THEN, four months after I had the repair, I get a charge from Enterprise on my bank account. I called them and they said Bankston never paid the invoice and now they were charging the rental to me. I called Banston accounting and have not heard back. I will NEVER go there again. More