AutoNation Ford Arlington - Service Center

HORRIBLE CUSTOMER SERVICE! I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I just called to schedule an appointment and the guy asked me if I was a customer there. I said yes and he asked for my phone number. I then said I wasn't sure if I had been there before and he cut me off and said "I need your phone number...I need your phone number ma'am!" I immediately told him that was not a good way to start earning my business and asked to speak with his supervisor! He hung up on me. I called back and a guy named Paul Barnum answered and defended him..for all I know it could have been Paul I spoke with the first time...but I won't be going there for service! More

We have never had better service from a dealership. Excell Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service Excellent service. They ordered our part on Tuesday and when we took it back on Saturday it was installed in less than 30 minutes. Great service More

Maintenance Check up and recall work. Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it do Great experience at the Ford dealership service department in Arlington. Very efficient and thorough with covering our service needs and getting it done within the timeline requested. Everyone there was very professional in their assistance. This the kind of service at a dealership that you continue with. Great job everyone. More

Service Depatment I have previously used this dealership for the maintenance on my 2014 Ford Fusion with no problems. However today's (12/12) service and attitude eradi I have previously used this dealership for the maintenance on my 2014 Ford Fusion with no problems. However today's (12/12) service and attitude eradicated all of my previous experiences. From the time I entered the service department, I felt like "who let you in and why". I needed an oil change and rotation and a previous check engine light researched. I didn't think that I needed the engine code reviewed as the light had gone off but after speaking to Grand Prairie Ford they said to still have it looked at as the computer system would still retain the code and I am close to my 36K mileage. I knew that the service would take a long time and brought in a book to wait. I have a maintenance warranty through MPP and was told by the woman working the service desk after being there for over an hour that they were closed and I would have to pay for the oil change. That sounded so strange to me as I brought my car in previously on Saturday's (even later than the current time of 11:45) and never had this issue. The woman became IRATE that I would challenge this assertion of them being closed. I called GPF and asked them and the service rep provided the phone number and stated that she had just gotten off the phone with them 5 minutes previously and that they did not close until 3PM. I took down the number for a live rep and the automated service they could use if this location actually sold MPP warranties. I returned to the counter and stated that I called GPF and got the number and they had just gotten off the phone with them. She proceeded to get defensive and say "who is THEY". I also said that she provided this automated number that can be used if they sold the warranty. Again she huffed "we dont sell them" and tried to call them again. As I am watching I am saying to my self "why is she punching in all these numbers". At this point, i am finished as I don't stay places where I am treated in such a manner and asked that they just pull my car so I can go. She has someone pull the car around and then I proceed to call MPP myself from my cell phone. I was talking to a live rep within 30 seconds after selecting options #1 and #2. But it doesn't stop there.... I then proceed to talk to the service manager who also had the demeanor of "xxx does she want" written all over his face. He proceeds to call MPP in the same manner that I did and immediately gets a rep on the phone to confirm coverage. Then this *** wants me to wait an additional 1-1.5 hours for an oil change. I just left. I will now take my car back to GPF for service. Their service reps tried to assist me with getting my service completed at ANOTHER Ford place whereas the people at AutoNation treated me like I dared to cross their threshold and expect quality service and respect. More

Dead Battery in new car I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impress I got to this dealer at 6:30 with a dead battery in my new Mustang GT. They replaced free, no hassles and very quickly. I was out by 7pm. Very impressed and appreciative of their fantastic service. More

Needed Oil Change and Recall done Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set fo Where do I begin, from the Management of Used Sales Dept, to the Finance Dept to the Service Dept poor service is what I received. I will never set foot on Autonation Arlington as long as I live nor will any of my family members. Autonation Arlington aren't trustworthy bottom line. I suggest future customers do your homework and research before buying if not you've been warned More

Great service Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had mai Susan was a great advisor she helped me find out that I had purchased a maintenance package from Grand Praire Ford and they didn't give when I had maintenance done. She is top notch when coming to treating customers well. This is why my next vehicle purchase will be from here. More