AutoNation Ford Arlington - Service Center

Melissa was great! However, my technician didn’t tighten spark plug in after doing a full tune-up and oil changed which caused my truck to run rough for a few hours. Also, I was disappointed that the dealer spark plug in after doing a full tune-up and oil changed which caused my truck to run rough for a few hours. Also, I was disappointed that the dealership didn’t have any loaner vehicles because I need more work on my truck but I have to take it to a dealership that has loaner vehicles. More

super dave says 18 miles was to far away for a ride share home but he'd do it this one time smh im a senior citizen i will not be doin business with this group again home but he'd do it this one time smh im a senior citizen i will not be doin business with this group again More

I received very good service at the Ford Autonation, my vehicle was ready when they said it would be vehicle was ready when they said it would be More

Staff are always professional and friendly. Peggy did a great job helping me. I will definitely get my next service there. They used Lyft to take me to work when I dropped off my vehicle--picked me up in great job helping me. I will definitely get my next service there. They used Lyft to take me to work when I dropped off my vehicle--picked me up in a Tesla--very cool. More

Peggy in service was very thorough going over every item I had brought to her attention. I had brought to her attention. More

Love Ms Peggy Cheney and her customer service is the Love Ms Peggy Cheney and her customer service is the best. She recommended a better tire for pulling our 21 foot boat and trailer than current tires Love Ms Peggy Cheney and her customer service is the best. She recommended a better tire for pulling our 21 foot boat and trailer than current tires that needed replacing More

Peggy is always upbeat and is a pleasure to work with. I trust her to have my best interest in mind and don’t usually have to question her suggestions because she explains things well. My car always comes trust her to have my best interest in mind and don’t usually have to question her suggestions because she explains things well. My car always comes out clean and smooth running. More

Quick and efficient process from when I dropped my car off to when I picked it up. Friendly and knowledgeable service reps. off to when I picked it up. Friendly and knowledgeable service reps. More

Was pleased with the service and the timing and accuracy of the ride to my home and pick up to receive my car. I felt very safe. of the ride to my home and pick up to receive my car. I felt very safe. More

2nd time at this service department and both times my wife took our Expedition in for service she was lucky enough to have ONE employee willing to help. The others were standing around, talking with one wife took our Expedition in for service she was lucky enough to have ONE employee willing to help. The others were standing around, talking with one another. No other customers in the lobby. No one bothered to come out to the service lane to help (that's what they are supposed to do, right???) and she sat there waiting. When she walked in, no greeting and pretty much made sure to even look the other way. When you purchase a $70k vehicle, I would expect a much better experience. More