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AutoNation Ford Arlington - Service Center

Arlington, TX

4.6
777 Reviews

777 Reviews of AutoNation Ford Arlington - Service Center

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December 24, 2021

Everything went smoothly. We dropped the truck off, got service. The service writer kept in touch and called us when the truck was ready. Great improvement. Thanks, home town AutoNation!!! More

by bjhukill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie, Sydney Thorp
December 23, 2021

The service guys are great. I just don't like the fact there is a plastic oil plug that needs to be replaced!! More

by rickherrera417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Sydney Thorp
December 23, 2021

Good job. What more do you want? Need I say you were polite ? Prompt service More

by durrelljones2
Recommend Dealer
Yes
Employees Worked With
Jamie Heiland
December 21, 2021

Jamie Heiland is the best; he goes above and beyond to provide the most excellent service! More

by Sara R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Heiland-5 Stars!!
December 16, 2021

It took days to diagnose issues that I brought to their attention. After nearly a week, I was told my repairs were complete. When I arrived to pick up my vehicle, no service advisor went over the completed More

by nicholas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike (service manager???), Sydney Thorp
Dec 17, 2021 -

AutoNation Ford Arlington responded

Hello Nicholas, we are deeply disappointed by your experience at AutoNation Ford Arlington. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (817) 200-4503 -- we hope to hear from you soon.

December 16, 2021

Don Doughty went above and beyond to be sure my car gets the recall work done. I’m having chemotherapy and find it difficult to schedule appointments. I bought my car in 2011 at Auto Nation and have noth More

by jad1764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Doughty
Dec 17, 2021 -

AutoNation Ford Arlington responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 15, 2021

Got in got out on time! They did extra work at no cost that was very impressive. The car was clean smelling good and ready to go. More

by Allen Clemson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Morrison, Sydney Thorp
Dec 16, 2021 -

AutoNation Ford Arlington responded

Hi Allen, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 15, 2021

very clean service was fast they had my name on a list with a service person assigned to me ready to go i dropped off and picked up my truck with everything done and even cleaned the inside and out More

by okraiders75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
Dec 17, 2021 -

AutoNation Ford Arlington responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2021

I had a 7 AM appointment and service was completed by 8AM and on my way home. More

by robertonedollar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Morrison
Dec 15, 2021 -

AutoNation Ford Arlington responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Arlington. We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2021

I've been dealing with Autonation Ford for almost 9yrs and have always enjoyed the sales and service departments. The only bad experience I've had with anything associated with this dealership was the co More

by Point1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh service advisor
Dec 14, 2021 -

AutoNation Ford Arlington responded

Hi. Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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