AutoNation Ford Arlington - Service Center

Always professional. My service advisor, Peggy is an absolute joy to work with. They have my business for life absolute joy to work with. They have my business for life More

Service rep was very helpful. When I drove up the entrance was blocked. And everything was dark. The power was out due to an accident . I was checking doors and they appeared to be closed. As I was entrance was blocked. And everything was dark. The power was out due to an accident . I was checking doors and they appeared to be closed. As I was getting back in my car the service truck rep came running out to let me know they were open. Took that extra effort to make sure I was taken care of. More

Great service. Service was done faster than expected with an added bonus of a car wash an added bonus of a car wash More

Mike Camp helped us with our 2011 Ford Edge brake issues after we had service done at his dealership. after we had service done at his dealership. More

Dave was great. He kept me up to date on progress and went above and beyond. went above and beyond. More

Waited twice as long as told multiple times. Paid for a Mustang key fob that I was told when ordered by 2 different people was more expensive that a Ford one. It was supposed to be put on hold for me. Be Mustang key fob that I was told when ordered by 2 different people was more expensive that a Ford one. It was supposed to be put on hold for me. Because I didn’t have name of person, it couldn’t be found. So I paid for it but, didn’t receive. Dante said same price, but not what I was told when appointment was scheduled. Was told 1 maybe 1 1/2 hour wait. Was there 3 hours. No apologies. Won’t be back. More

Recall service started per appointment time and completed ahead of schedule. Facilities comfortable for those waiting while service performed. I will return here for service of my Ford vehicles. ahead of schedule. Facilities comfortable for those waiting while service performed. I will return here for service of my Ford vehicles. More

Autonation has serviced our F150 from new in 2018. We have an MPP mechanical and service warranty. Every time we book a service we have to convince the service department that we are covered. On this lat have an MPP mechanical and service warranty. Every time we book a service we have to convince the service department that we are covered. On this latest occasion, we had to try and convince Melissa after she stated adamantly (along with her equally adamant colleague) that we would not be covered and we would be charged accordingly. After trying to convince them otherwise and being spoken to in what can only be described as a condescending and rude way, we managed to persuade her to call the warranty company. As on every previous occasion, they were told by MPP that we were indeed covered. Begrudgingly and in a totally unapologetic manner she said that our F150 would receive its 45k mile service. Our vehicle only received an oil change. No other work was completed. We did state that we did not require the tires to be rotated, but why wasn’t the rest of the work carried out? After sales care is a great measure of a dealers business. We ordered a new Ram yesterday. Your loss Autonation Ford. More

Great service as usual. Dave Morrison is the best. No BS, straightforward information. They have earned my business. straightforward information. They have earned my business. More

Dave at Autonation Ford in Arlington handled my repairs with ease. Great communication, did what they said they were going to do, handled the extended warranty processing, arranged for a loaner car, and g with ease. Great communication, did what they said they were going to do, handled the extended warranty processing, arranged for a loaner car, and got it back to me when they said they would. Definitely recommend. More